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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, modern design, and practicality, often highlighting its sleek appearance and durability. Many consumers appreciate the efficient ordering process and the speedy delivery service, noting that items often arrive earlier than expected and are well-packaged. The customer service is frequently described as exceptional, with people commending the helpfulness, responsiveness, and excellent communication from the team. However, some customers also noted issues with the product's practicality, finding it fiddly to access cards and expressing concerns about the durability of the cash strap. A few reviewers were dissatisfied with the customer service regarding returns or exchanges, citing a lack of flexibility and unhelpful responses when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the Nano wallets... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the high quality of the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Order

Consumers find the ordering process to be positive, often praising its smoothness and efficiency. Many... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a wallet for my son for his first bank card, having got one myself in carbon I went for a red aluminium since he is into Spider-Man. And although aluminium maybe be considered the base mode... See more

Company replied

Rated 5 out of 5 stars

✅ Presentation ✅ durability ✅ Quality ✅ Speedy Delivery ✅ Discreet packaging for gift ordering ✅ On point customer service for when you get your order wrong (like I did) Absolutely... See more

Company replied

Rated 5 out of 5 stars

The decision was between the Ridge wallet and Nano. Emailed both with the same query. Got a friendly personalised response from Nano within hours and 3 days later a standard response from the... See more

Company replied

Rated 5 out of 5 stars

Nano products are extremely well made, they have a huge range of designs and all at great prices. One stand out for me is the excellent customer service and communication. Highly recommended!!

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, my wallet was delivered to the wrong address by royal mail, they sent me a new one with no hassle and even said to keep the original if it turned up in the future, highly recommended

April 14, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Fantastic wallet!

Fantastic wallet!
I love how it holds my cards and helps me live minimalist, whilst still being very functional and cool.
Great service and care from the team too!
Would highly recommend!!

April 17, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 3 out of 5 stars

Looks great but lacks functionality.

Wallet and key case both look really good. Can’t fault the key case at all. The wallet however just isn’t that good. Compared to my old card holder that I think cost me about £7 it seems quite fiddly to get cards out, and really not that practical, unless I’m missing something?
Attaching the air tag clip was also very fiddly and awkward, and although it’s relatively simple to work it out, some instructions on how to replace the clip with the air tag clip would probably be useful.
Not a bad product and it looks great, but it seems to me like there are definitely better options that are more practical and have better functionality for less money.
Can’t fault the delivery time or ordering process. Just slightly disappointed as I was really looking forward to getting it, but will probably go back to my old wallet, despite how good this one looks.

April 14, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Hi Tom,

Thanks again for your feedback — we really appreciate you taking the time.

The set you ordered is made from aerospace-grade aluminium, chosen for its strength, durability, and lightweight feel while maintaining a premium finish.

In terms of usability, our wallets can feel a bit different at first compared to more traditional wallets and card holders. There is a short adjustment period, but once you get used to how the cards are accessed and held, most users find them very quick and easy to use day-to-day.

To help with this, we’ve sent over some simple instructions on how to use the wallet more effectively, which should make everything feel much more intuitive and easier to use.

We really value your feedback as it helps us continue improving both the product and overall experience. If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

I had issues with my screws initially

I had issues with my screws initially, they promptly sent out a replacement but it was sent to the wrong address. They quickly sent out another replacement to the correct address, although the experience wasn’t ideal, they were great with fixing the issues!

April 11, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality is enormously appreciated - please note that the replacement item initially sent to the wrong address was an address we held on file for you from a previous order you made, and we can only apologise for this. As a repeat customer, we had different shipping addresses in our system for you - one old and one new.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Nice products and top tier customer service

Recently bought the Nano wallet with strap and the key holder bundle in forged carbon, top tier customer service and great products that are very well made.

I would recommend Nanowallets highly if you're getting into the minimalist wallet scene, good value for the prices especially compared to the likes of ridge.

April 10, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality is enormously appreciated.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Quality products at great prices!

Nano products are extremely well made, they have a huge range of designs and all at great prices. One stand out for me is the excellent customer service and communication. Highly recommended!!

April 10, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality is enormously appreciated.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Amazing!

So thrilled with my new wallet! Wish I have purchased this a long time ago

April 3, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality is enormously appreciated .

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Customer service was great, over the moon with the wallet I received, quality of the product and detail on the wallet is exceptional and I would recommend to anybody wanting one to to do so ⭐️⭐️⭐️⭐️⭐️

April 3, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality is enormously appreciated.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

I love my Nano wallet

I love my Nano wallet, ordered a personalised wallet but forgot to add my name and thought it was too late. I emailed the customer service team after placing the order and they said it was fine to add. Now I have my wallet it looks trendy.

March 20, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our products, NANO ID laser engraving, and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

I bought 2 NANO wallets and they…

I bought 2 NANO wallets and they arrived on a NEXT DAY service and personalised with my name too. The product is as it says on the website and I am impressed with the quality. The wallets are very well packed, excellent quality and are comfortable in use too. I would recommend the product and the company for its impressive service in processing my order.

March 2, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our products, NANO ID laser engraving, and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Great Customer Service

Great customer service. Caroline went above and beyond to help me with an issue with my delivery address!

February 4, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

I’ve just made my second order after…

I’ve just made my second order after ordering a wallet for a Christmas present for my brother, I’ve now ordered one for myself. Excellent product and service, would highly recommend!

February 9, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.

NANO Wallets are sleek, easy to use and built to last, and we trust you enjoy your purchase for years to come.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

3rd Order

I recently placed my third order for a Nano Wallet as a gift for my nephew’s birthday, and once again, it exceeded expectations. The product is modern, easy to use, and beautifully presented in a compact gift box, making it an excellent choice for any occasion. Thank you, Nano, for consistently delivering high-quality items. I will certainly continue to purchase from you in the future.

January 27, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality is enormously appreciated, as are your repeat orders.

We were happy to assist with your engraving request and are pleased you are happy with the outcome.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Fantastic customer service & great product

I ordered the wallet for an upcoming trip and stupidly forgot to change the delivery to next day on when ordering via Apple Pay. I emailed the team and had a very swift response and they helped resolve my error and the wallet arrived the next day as I had hoped. Fantastic service and communications and the finished product is great. Would highly recommend!

January 20, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated.

We were happy to assist with your request and are pleased you are happy with the outcome.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Great minimalist wallets

I’ve been looking for a great minimalist wallet that is made to last, and after searching for a few weeks, I finally decided to give this company a try. I really liked the look of their forged carbon lineup, and when it arrived, and I took it out of the box, I was very happy with it. Just from the way it feels in my hand, I can tell it will last me for years to come. I will be buying from this company in the future. Thank you, Nanowallets, for a great product. I am happy that they are based in the UK.

January 11, 2026
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated.

Your comments about our forged carbon range are very welcome - we have additional new and high-end wallets in the pipeline that will be available in the coming weeks and months.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Product as described and good quality

Product as described and good quality. Had one thing missing from order and it was dealt with promptly and sent out immediately.

December 30, 2025
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated.

We were happy to assist with your request and are pleased you are happy with the outcome.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Refund

Needed a refund, no problem.

December 27, 2025
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our customer service is enormously appreciated.

We were happy to assist with your request and are pleased you are happy with the outcome.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Nano wallet

I recently purchased a Nano wallet in Gun metal,
Quality is excellent, comfortable in the pocket unlike a bulky traditional wallet ( I'm a converted ).
After carrying the wallet in my front pocket a few times along with coins I noticed slight scuffing marks on the coating.
I contacted there customer service Dept. veer email &
had a response in Minutes from them explaining other items in the pocket could Couse this issue.
How ever photos were requested of the marks on the wallet which I sent ,after the second email from Nano they offered a solution to my concern in the way of a replacement cover, I accepted this kind offer.
Nanos customer service from start to finish was second to none , a real professional company who understand the value of customers. Other companies should take Note!
Hats off to you Barnaby .

December 2, 2025
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality and customer service is enormously appreciated.

We were happy to assist with your request and are pleased you are happy with the outcome.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

✅ Presentation
✅ durability
✅ Quality
✅ Speedy Delivery
✅ Discreet packaging for gift ordering
✅ On point customer service for when you get your order wrong (like I did)

Absolutely, unquestionably deserving of 5 stars 🌟🌟🌟🌟🌟

Don’t settle for the lesser equivalents, NANO wallets tick all the boxes!

I’m not one for leaving reviews but I felt this was very much worthy information to share for those on the lookout for such, Look no further!

A grateful, very happy customer who will be ordering with you again 💪

Thank you!

December 2, 2025
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our product quality, product durability, delivery speed, packaging and customer service is enormously appreciated - we are on hand to respond to emails and customer queries seven days per week.

We are so pleased with your excellent and detailed comments, this is genuinely one of the best reviews we have received

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I got my wallet replaced due to it scratching easily. Absolutely no issues and replaced immediately I wish more companies would take this approach. What a refreshing amazing company. I will definitely buy more products and recommend to family and friends.

November 27, 2025
Unprompted review
Nanowallets logo

Reply from Nanowallets

Thank you for your excellent review.

Your feedback regarding our customer service is enormously appreciated.

We were happy to assist with your request and are pleased you are happy with the outcome.

If we can assist you again at anytime, please do not hesitate to contact us.

Kind regards,

NANO Wallets

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