Naplesboutique Reviews 

191
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers had a great experience with this company. Customers found the ordering process to be easy and quick, with many appreciating the clear communication and swift confirmation of their purchases. Many people also praised the website for being easy to navigate, making their shopping experience pleasant and efficient. Reviewers are excited about their orders, often looking forward to receiving beautiful and elegant dresses for various occasions. However, some customers were dissatisfied with the product quality, noting that items received did not match the pictures online and were made of cheap material. A significant number of people also expressed frustration with the return policy, as they discovered the company ships from China and requires returns to be sent there at the customer's expense, despite the website implying otherwise.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Website

Users describe ambiguous interactions with the website, with many reviewers finding it easy to navigate,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

People report positive experiences with the ordering process, often describing it as simple, quick, and easy.... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from o... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(191)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive refund policy! Move over Amazon.

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from ordering on Amazon so I really appreciate the refund policy. That’s a great competitive move.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! A SCAM!
The positive reviews have to be fake. I ordered a small which says 4-6, it's more like a 0-2. Could not even get it over my head to try it on. The material and workmanship is low quality.
They are giving me quite a hassle trying to refund & return. First they said, sure, just send pictures so we know it isn't damaged, then they offer me 125% store credit, then they offered me 10% discount plus 50% discount on a new purchase. I see other reviews posted the same experience. Now, they aren’t even replying to provide return info. I will be filing a complaint and dispute with my credit card company.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great style with great service

I recently purchased a maxi dress and can’t wait for it to be delivered. The style is perfect for an evening out or for a cocktail party. I love the styles offered - what a great mix of simple, yet elegant pieces for a day at the beach or a night out. The website was easy to navigate and communication on order status and delivery timeline was great.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

They will not give me my money back…

They will not give me my money back despite having it displayed all over the website that it’s a 30 day money back guarantee. I have reached out via email. I even filed a complaint with the business bureau. This business is a SCAM. don’t waste your money.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Sophisticated and stylish looks

I love the colors and sophisticated style of dress! Checking out was quick and easy and can’t wait to get my dresses to try on and show off!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Happy surprise

After I ordered an outfit from someone else and it didn't make it time I looked at Naples Boutique and found the perfect outfit for my husbands award gala. The customer service is outstanding. Thank you so much for saving the day.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my experience with…

Absolutely loved my experience with Naples Boutique! The dresses are even more beautiful in person and the quality exceeded my expectations. Shipping was fast, packaging was lovely, and customer service was very responsive and helpful when I had questions about sizing. I’ve already gotten so many compliments on my purchase and will definitely be ordering again for future events. Highly recommend if you’re looking for unique, elegant pieces! ✨

May 16, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look