First of all, stop saying sorry you had an unpleasant experience. With almost a decade of gaming experience, I can say that there's no chance of winning RTP back (I'm not even talking about winning fo... See more
Company replied
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As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried awa... See more
Company replied
Nice games. Really enjoyable. Also sometimes nice winnings. Now depends what it means for everyone WINING! Qick withdraw of your winnings as well. Overall, it is a online casino that i do recomand!... See more
Company replied
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
Company replied
Company details
Written by the company
Excitement and entertainment in a safe, protected environment. That is what Napoleon Sports & Casino represents. Napoleon is the Belgian market leader in online entertainment and is the owner and operator of the Grand Casino of Knokke, as well as operating about 25 arcades throughout Belgium. As a Belgian company, Napoleon Sports & Casino takes full responsibility for sustainable entertainment. Napoleon currently employs around 400 people for who, as part of the pan-European Super Group, there is a focus on long-term growth and international development possibilities. Napoleon, with headquarters in Erembodegem near Aalst, has experienced steady growth since its inception more than 40 years ago.
Contact info
Belgium
- napoleongames.be
You should know
3.5
Average
2K reviews
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Reply from Napoleon Sports & Casino
Hi Younes, thanks for taking the time to share your feedback. We're always looking at ways to improve what we offer.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Leugens
Stop with that esoccer, and if you get a report that money has been deducted from your gaming account, they won't give you your money back because you didn't do it yourself; they only provide a link with a new password.
June 18, 2026
Reply from Napoleon Sports & Casino
Dear Jos, we are sorry to read this and we take any concern about money leaving an account that the player did not authorise very seriously. We would like to look into this properly for you. Please email us at support@napoleongames.be with the subject line "Urgent - account takeover concern", your Trustpilot name and the email address linked to your account, and a senior agent will pick it up. We have also noted your feedback about esoccer and passed it on to the team.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi, good to hear it started off well for you. The daily spin runs completely automatically and its outcome is random. Thanks for taking the time to share your feedback.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Nothing went wrong with the games only…
Nothing went wrong with the games only i lose to much money and winn much to less
June 17, 2026
Reply from Napoleon Sports & Casino
Hi, sorry the wins haven't matched what you put in. The outcome of every game is completely random and not something we influence. If you ever feel you're playing more than you'd like, you can use the responsible-gaming tools in your account, such as deposit limits. Thanks for sharing your feedback.
The Napoleon Games team
+21 Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hey Sabine, bedankt voor je mooie review! Geweldig om te horen dat de app zo goed bevalt, daar werken we elke dag aan. Bedankt voor je vertrouwen.
Het Napoleon Games team
+21 Gokken kan verslavend zijn. Stop op tijd! Meer info op www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Gabriël, great to hear you love the site. Delivering an experience worth coming back to is exactly what we aim for, so thanks for the kind words.
The Napoleon Games team
I love the games
June 17, 2026
Reply from Napoleon Sports & Casino
Hi Isis, love that the games are hitting the mark for you. Putting together a fun, varied line-up is exactly what we aim for, so thanks for sharing it.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Gys, that really means a lot, thank you. When the experience speaks for itself like that, we know we're getting it right, and we'll keep it up.
The Napoleon Games team
Fune service when experiencing some…
Fine service when experiencing some troubles. Very nice support
June 11, 2026
Reply from Napoleon Sports & Casino
Hi Pascal, great to hear our team came through for you when you ran into some trouble. Helpful, friendly support exactly when you need it is what we aim for every day, so thanks for the kind words.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hey Sascha, bedankt voor je positieve review. Een app die direct uitbetaalt en een goede spelerservaring, dat is net de combinatie waar we elke dag voor gaan.
Het Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Thomas, thanks for the kind word on the site, and we hear the frustration about account limits. Decisions like that are never taken lightly, and we're glad to look at your specific situation. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message, and we'll go through your account with you.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi John, thanks for the kind words. Easy to play with a clean interface is exactly what we aim for, so it's great to hear it lands that way.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Kenneth, thanks for the positive review. Fast and fun is exactly the experience we want to deliver, so it's great to hear it's working for you.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Frank, thanks for the kind words. "The best betting site in Belgium" is quite the compliment, and we'll keep working hard every day to live up to it.
The Napoleon Games team
People should know about the program; it's trustworthy and very good.
This is a truly wonderful program, and I wish you continued success in the future.
June 16, 2026
Reply from Napoleon Sports & Casino
Hi, thank you for the wonderful review. Knowing you find Napoleon trustworthy and worth recommending means a lot, and we'll keep working to earn that every day.
The Napoleon Games team
Be careful from napoleon casino they…
Be careful from napoleon casino they can get access and someone hack ur account and steal money from ur bank and he can withdraw money to another bank account that not to ur name i contact napoleon and they told me send us the pvs from the police i send them everything and they can’t do nothing i blocked my accounts from there so if u r still with them playing u better change for something more secure cuz in there site there is exploit people can access to ur account how and why i dont know yeah i hope napoleon can atleast refund me
June 9, 2026
Reply from Napoleon Sports & Casino
Dear customer, we are very sorry to read what you have been through. Unauthorised access to an account, with money moved out of it, is deeply distressing, and we want our specialist team to look into your case with priority. Please email us at support@napoleongames.be with the subject line "Urgent — account takeover concern" and your Trustpilot name in the message, and a senior agent will pick it up directly. Protecting your account and your funds is something we take very seriously.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hi Loyd, love that you're having fun playing with us. Making the experience genuinely enjoyable is exactly what we aim for, so thanks for sharing it.
The Napoleon Games team
Reply from Napoleon Sports & Casino
Hey Johan, great to hear you enjoy the games. Thanks for the kind words, we are glad to have you with us at Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Scotty, sorry to hear your issue still isn't solved. We'd like to get it properly sorted. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll pick it up.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
always help avaible
June 5, 2026
Reply from Napoleon Sports & Casino
Hi Thierry, thanks for this! Great to hear our team is always there to help when you need it. We will keep it up. See you on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info at www.stopoptijd.be
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