nappadori.co.uk Reviews 6

I purchased a £65 leather wallet plus £10 for embossing. Shortly after leaving the store, it became clear that one of the card sections was not fit for purpose – cards would not fit at all and the wallet would not fold correctly, making it unusable.

I returned to the store later and demonstrated the issue. The response I received was dismissive and confrontational, repeatedly being told “the leather needs to stretch,” despite the assistant being unable to fit his own ID card into the slot. There was no apology or empathy shown.

I was eventually allowed to exchange the wallet, which immediately proved the original item was faulty, as my cards fit perfectly in the replacement. However, I was forced to leave without the embossed wallet I had paid for, and the £10 embossing fee was neither refunded nor acknowledged.

I followed this up formally by email the next day and requested a response within five days. I received no reply.

Very disappointing customer service, poor handling of a legitimate fault, and no follow-up whatsoever. This experience fell well below acceptable retail standards.

Extremely poor quality products and customer service for a supposedly 'luxury brand'. My wife and I spent a lot of money on a large luggage case from Nappa Dori. We used the case only twice before the main buckle broke, leaving it unusable. Although the case is still under guarantee, Nappa Dori have refused to fix, replace or provide a refund. Be warned!

While initially enticed by the promise of top-notch service and exquisite products, my experience soured swiftly. Despite investing £300 in a handbag, its quality failed to stand the test of time, exhibiting a defect after a mere three months of use.

What truly disappointed me, however, was the lacklustre customer service that followed. Their indifference and inability to offer a satisfactory resolution mirrored the experience one might expect from a budget retailer, not a brand that called itself premium.

I cannot endorse this establishment to my loved ones, nor would I consider returning myself.

Bad quality bags and the worst customer service ever. Don't think your brand is associated with quality. And I don't trust you to do the right thing as is evident by your draconian "policies".. where you fail to deliver but still think it's fair to keep the customers money and not deliver on quality product or service. After just one experience with you I am done with Nappa Dori and don't want to buy or use any of products, and they think it's fair to issue only a credit note

Do you exist to just put customers in this position where they're this disappointed, frustrated and just want their money back, but you want to in an unworthy way keep their money? What a scam company you are.

Poor customer experience

A pair of beautifully designed scissors from Nappa Dori snapped last week. I was told I couldn’t have a replacement as it was down to wear and tear (20 months). Im lucky if I’ve used them 20 times (cutting wrapping paper) I expect scissors to last a very long time. Hardly a sustainable approach to product development. I will buy elsewhere from now on.

I purchased my bag from them last time when traveling back from London to India.

The quality wore off in 3 months. And the leather quality is not what I expected.

They should provide better servicing in India for clients since its already having its presence in India.