I think I have been using Naroo masks for about 3 or 4 years now. They do the job well. Keep me protected from the elements, keep me warm on cold bicycle rides and the quality really is very good.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had 2 repeat orders for Naroo Copper anti bacterial masks and UV sport masks. Naroo UV sport masks are very breathable, suitable for hot and humid wheather. Love the fact that Naroo masks are washab... See more
Excellent website - intuitive and informative. Excellent service - fast and reliable. Excellent product - the F series has served me well for quite some time. I wear one over my corona mask to kee... See more
Company replied
The product is good, but the service not accepted as all orders been cleared placed with the size that we want, but when you sent us with different size is a cleared mistake by your team. The order... See more
Company replied
Company details
Written by the company
Pioneer in the field of innovative masks since 2002
Contact info
18. Seochojungang-ro, Seocho-gu, 06720, Seoul, South Korea
- +82-10-3974-9776
- info@naroomask.com
- naroomask.com
Error made but great customer support
Fraud. Never received mask.
I purchased before on Amazon so I got it . But I purchased directly from company. I never received it .
Update 5/2/21
Naroo team reached out to me personally and gave me a full refund
June 1, 2021
Reply from NAROO MASK
Hi Joshua,
We do apologize that you never received your mask. We checked your order and it seems there was an error. We also double checked to be sure that we didn’t miss an email from you since you ordered in February. It seems as though you didn’t message us about this issue. Please check your email so we can get this solved for you.
Update 5/3/21
If you ever need anything else, please don't hesitate to reach out.
Can’t breathe through mask
I cycle, wanted the mask for spf protection, but I can’t breathe through it - so I cut holes in it so it works better but does not look good. Would like the mask with holes properly made.
Thank you, Linda C
May 24, 2021
Reply from NAROO MASK
Hi Linda,
Thank you so much for your feedback. Which model mask did you order? If it was the F1s, this mask does provide UV protection, but it is meant to filter dust, pollen and pollution. The back side is mesh, which is more breathable than the filtering front, but the holes are small for filtering purposes. If you look at masks like the N1 or Z5H these have significant holes for breathability, but they are also small enough to block things like cold weather and insects. Please check this image for reference on hole sizes: https://bit.ly/3uhUqeG
Please feel free to reach out to us with any questions or needs.
The copper mask is good to breathe and…
The copper mask is good to breathe and my glasses are more cloudy than my F5S. I wear the copper mask when I don’t exercise. If I ride a bicycle, I wear the F5S.
May 23, 2021
Super product and amazing service
May 16, 2021
Confort all the way
I have to wear all thay a mask and with Narro masks I feel very comfortable. Excelent products
May 14, 2021
Don't get confused
Great mask for running in polluted urban areas. Please understand this mask is not for Covid-19 virus protection. This mask can protect you from micro dust particles which are PM 2.5, which is good during the workout, but Covid-19 virus is PM 0.1-0.5 in size. So don't get confused between the surgical mask and the Naroo masks.
April 16, 2021
Unprompted review
Amazing technology
I finally returned from my trip and received my masks ... they are amazing, versatile and very comfortable. Incredible technology. The only drawback was the delay in delivery ... for which almost two months later I can enjoy them ... I would have felt better on my trip with them ... The important thing is that now they are with me. Regards,
February 18, 2021
Service was quick and product was…
Service was quick and product was excellent. This was my second order and this is the only company I'll order masks from, from here on out.
January 30, 2021
Best for mask
January 29, 2021
Hands down Best mask ever to workout !!!
January 29, 2021
Cleaner Air!
Comfortable, useful and very breathable. Better than other masks I've used.
January 22, 2021
a great product.
January 22, 2021
The masks are extremely helpful
The masks were delivered quite quickly. My wife has airborne allergies and the Naroo masks help her breathe easier and prevent problems later. I have used mine for allergies and to alleviate cold induced asthma, Overall a bargain for the benefits,
January 22, 2021
Great variety!!
January 22, 2021
Great products
Great products, been using F5S for road cycling since the beginning of the pandemic.
January 22, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.