National Residential Reviews 

331
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TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auc... See more

Rated 1 out of 5 stars

Very challenging from day 1. 1. Win Auction with final bid price - they force you to offer higher amount or you lose 2. Frequently call & contact you until pay them deposit of £2500 or 1% o... See more

Company replied

Rated 5 out of 5 stars

David and his team are absolutely fantastic. I have purchased couple of properties from them now and love their hands on approach. I can go honestly say buyers and sellers both their interest wer... See more

Company replied

Rated 5 out of 5 stars

Really quick and efficient buying process. Tom and David were on hand to answer any questions we had, and were quick to chase up any answers with the seller/solicitor if they didn’t know it themselves... See more

Company replied

Company details

  1. Online Auction Service
  2. Commercial Real Estate Agency
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Auctioneer
  6. Real Estate Surveyor

Information provided by various external sources

National Residential sell houses in 28 days for 100% of the market value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

331 reviews

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4.4

All reviews

(331)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

Direct communication/ update

October 20, 2023
Unprompted review
National Residential logo

Reply from National Residential

Hi Alex, thanks for your kind review. You were a purchaser of one of our auction properties. We wish you the very best. Thanks, David and the NatRes team

Rated 5 out of 5 stars

I will strongly recommend national…

I will strongly recommend national residential estate for quick easy and trusted business with very good customer service. This was the best experience of property purchase out of quit few purchases around UK.ANAYAT JAN from BOLTON

October 18, 2023
Unprompted review
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Reply from National Residential

Hi Anayat, thanks for your kind review. You were a purchaser of one of our auction properties. We wish you the very best. Thanks, David and the NatRes team

Rated 5 out of 5 stars

Suzanne Carmichael of National…

Suzanne Carmichael of National Residential has been one of the best people I have ever dealt with in my 18 years in the property business.
She is so patient, knowledgeable, and persistent which is what you need to progress a sale the quickest possible way.
My deadline on the first sale has been met and gave me a good Christmas with my family.
Special mention too to Vicky Ballance who has been very responsive and efficient.
Thank you so much Suzanne, and the whole team of NR

December 20, 2023
Unprompted review
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Reply from National Residential

Hi Anna - Thank you for your 5 star review and for choosing National Residential to sell your properties Thanks again. David (Director) & the Nat Res Team

Rated 5 out of 5 stars

Absolutely excellent company

Absolutely excellent company. I was taken care of by Sam, who was intelligent, articulate, very supportive and patient as I explained the complexities of my situation. He left me in no doubt that everything would be Ok. An extremely good experience, and I will definitely be selling my other 2 Buy to Lets with them early next year.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

A difficult sale successfully completed.

I have just sold another ex-rental flat through National Residential. It was a difficult sale which took months involving a simultaneous lease extension. There were all sorts of problems and hiccups along the way and I don’t think I would have coped without the support of Suzanne Carmichael the Sales Progressor from National Residential. She was absolutely brilliant, sorting out difficulties with efficiency and good humour well beyond the call of duty. She really had a difficult job with this flat and I can’t think that many people would have managed to keep all the various people on board and moving in the same direction under the circumstances. I cannot praise her enough.
I have sold two other properties through
National Residential and would not hesitate to use them again.

October 17, 2023
Unprompted review
Rated 4 out of 5 stars

Stress free sale…

National residential handled everything to do with the sale of the property. Unfortunately it all took rather longer than expected but this was outside our control. Once everything was in place the sale was completed and money transferred in a timely manner. At every stage there was good contact with National Residental. Using National Residental certainly reduced the work and stress involved in the sale.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Impressive management

All doubts was cleared as soon as they can.
Phone conversations were always polite and helpful.
When there was a problem ( tenant couldn't move out ).... The agency followed it and managed well.

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Suzanne 1 of the staff was they…

Suzanne 1 of the staff
At national residential
was they helpfull from the beginning to the end of the sale of the property

October 5, 2023
Unprompted review
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Reply from National Residential

Hi Tony, thanks for your kind review and for choosing to sell your property with us. We wish you all the best for the future. Thanks again , David, Suzanne and the NatRes team

Rated 4 out of 5 stars

Fantastic service

Fantastic service, will definitely buy my next investment property from national residential, they were always available for anything I asked for. Thank you Mario noviello

July 3, 2023
Unprompted review
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Reply from National Residential

Hi Mario, thanks for your kind review and for agreeing to purchase a tenanted property through ourselves. We wish you the best of luck with your investment. All the best, David and the NatRes team

Rated 5 out of 5 stars

Highly recommended

From the very start I felt this company went above and beyond to get me the best deal. They were helpful and kept me up to date at each stage of the process, so I knew exactly what was going on at all times.

September 1, 2023
Unprompted review
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Reply from National Residential

Hi Anna - thanks for your kind review. You are the tenant in a property your landlord contacted us to sell. We always offer tenants the right of first refusal. You were able to agree a price with the new landlord and it was a win-win deal. I'm glad we could help and good luck. David and the NatRes team

Rated 4 out of 5 stars

Good communication throughout

Good communication throughout, smooth process and swiftly completed

September 19, 2023
Unprompted review
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Reply from National Residential

Hi Andrew, thanks for your kind review and it was great to complete within 3 months with your help in the current challenging market. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Great experience purchasing 3bed investment property

Bought an investment 3bed property, already tenanted with lovely family.
Everything went well and easy.
I was given all the help needed to complete it in a short time.
I would highly recommend them and I will use their services again with purchasing my next property.

September 6, 2022
Unprompted review
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Reply from National Residential

Hi Anna, thanks for your kind review and purchasing the property with tenant inn situ. We sold in 15 days and completed in just 62 days with your help. thanks, David and the NatRes team.

Rated 5 out of 5 stars

Very efficient service and support

Very efficient service and support. Excellent communication from start to finish and a pleasure to deal with.

February 14, 2023
Unprompted review
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Reply from National Residential

Hi Graham, thanks for your kind review. With your help we were able to sell a block of 6 flats in Mold in 15 days and complete just 58 days later. Thanks again and all the best. David and the NatRes team

Rated 1 out of 5 stars

This company is fraud

This company is fraud , they forced me to pay 1% deposit to accept the offer before any paper work, property found got Japanese Knot weed, when I book the survey from Japanese knot week experts they denied access to the property , they behave like cowboys specially a guy named Tom , I asked to refund my 1% deposit £4225 , they denied and fraudulently digested my £4225.

The National Reaidential estate agent company is the most sophisticated fraud company of 21st century , they run their online bidding and chase like anything 24x7 to emotionally blackmail and take your money fraudenlently and never returns if anything goes wrong with property .

They gave me lots of stress and made me depressed then I suffer a lot with stress.

The property they offered me and never get the purchase done was in Eastham (44 Skeffington road,London, E6 2NB).

Their response when I booked survey was this one I received on 24/01/2019 and then never refund my deposit.

“Hi Mr Abdul, please cancel your survey. You do not have any agreement or authorisation to access the property or its grounds for any survey. We are discussing this matter with the seller and our solicitors and we may contact you in due course. Many thanks, Rachael”

Hence , I request all the buyers and sellers to avoid gettting trapped in National residentials properties , please never ever deal with this company .

Thank you

June 14, 2023
Unprompted review
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Reply from National Residential

Dear Quddus,

We're sorry to read this, however it's important for us to share with our customers what happened here as unfortunately we were unable to achieve what you wanted due to the delays from your side.

You first agreed to purchase this property 5 years ago on 29th June 2018 at £413,000.

We are an estate agent representing the seller and we sell via a completely transparent modern auction method to get the best price possible for the vendor in 4-8 weeks. We require all buyers to be chain free and have funding available to pay deposits and complete in 56 timeframes. If buyers reduce their price or withdraw they risk losing the deposit. You were aware of this and agreed to this and happily paid the required 1% deposit (£4130) and signed our Purchasers Agreement and agreed to its terms.

However, you subsequently reduced your offer twice, informing us that you could not get the required funding to purchase this property and the vendor very reluctantly agreed to accept your lower offer of £388,000 (a £25,000 reduction) on the back of your promise to compete quickly.

Unfortunately when the time came, you failed for a second time to complete in the timescale you promised, informing us that your finance had not come through and subsequently withdrew from sale and asked for your deposit back.

Whilst we endeavor to help all our buyers and sellers, this completely went against our auction terms and our industry's terms.

As a result of lengthy delays, misinformation about your purchase finances, followed by your ultimate withdrawal, the vendor was put in a very distressed position, and we had no choice but to resell the property for a lower price of £365,000 to a buyer who could complete in the timeframes the vendor needed.

Unfortunately this forfeited the deposit in line with our terms and conditions.

Rated 1 out of 5 stars

They lure you in with an inflated sale price

NR offered us a sale price higher than the agents we were with had offered and it sounded like a "can't lose" situation. Obviously, we went with them to find three weeks later that, having had no offers, they decided to do some homework and find out how much the property is actually worth (which we had thought, as "professionals" that they would have had done already!). Having wasted a few weeks since leaving our previous agents, we now find ourselves in the embarrassing position of having to go back to the original agents (who National Residential had the gall to say they would never recommend!) and have an on-line footprint of the property having been on the market for more than we shall have to put it on for now. They sound like a great idea but BEWARE.

June 8, 2023
Unprompted review
National Residential logo

Reply from National Residential

Dear Jessica,

We're sorry to hear you weren't happy with your experience. The 1 bedroom flat on Mulberry Close that your approached us to sell was valued on the 11th May 2023.

We are an online agent and in our initial sales call with you, you advised us that you believed your property to be worth £450K. We carried out an initial desktop sales valuation and our agent considered £400K would be achievable. However, just like every other agent and auction, we are not right 100% of the time. Especially in the current market of rapidly increasing rates and also service charges increasing in London.

Based on a property nearby going for £452k recently sold on Rightmove, the value we suggested for your property would have made it the second highest on that street. The lowest property on that street was £150k, so a very unpredictable market. However yours was in a prestigious location, gated development, communal gardens and walk on balcony.

After some time, and no buyers registering we spoke to local agent Roundtree who said they'd “sold one in the block and have lots on the market 1/4 away mile. They said they knew the blocks very well, however S/c have increased significantly recently due to communal heating and mortgage lenders are not keen on them. In addition, they are planning major works to introduce higher, new penthouses as roof extensions in that area, so future s20 works pending for 12,000/20,000 per flat. They said that due to all of that they'd suggest £280/285K. They would have originally suggested 325/350k, but now prices are nowhere near that."

We therefore gave it our absolute best, however yourself and us could not have precited these local changes to valuations.

We gave it our all, and and of course it cost you nothing for us to try. We wish you the best of luck with your future sale.

Rated 5 out of 5 stars

Give NR a try you won’t be disappointed

After trying with multiple estate agents we finally tried NR! They sold the property first time and were helpful and professional throughout the sale. They were on top of it at all times and left me feeling in good hands with less stress! Would definitely recommend them to anyone wanting a straight forward sale of their property
Shelley Yoxall - Kent

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

The staff are very efficient and…

The staff are very efficient and communicated well throughout the whole process so it wasnt stressful for me as a first time buyer. Special thanks to Rachel and Harpreet for their hard work.

May 17, 2023
Unprompted review

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