National Floors Direct Reviews 4,083

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the selection and installation process smooth and pleasant. The service is frequently highlighted as excellent, with many people appreciating the efficiency, timeliness, and care taken during installation, including thorough cleanup. Consumers are very satisfied with the quality of the products, noting that the flooring looks beautiful and transforms their homes, often exceeding expectations. Additionally, many reviewers found the pricing to be fair and competitive. However, some customers also noted issues with the survey department regarding gift cards, and a few experienced delays or incorrect measurements leading to unfinished work. There were also isolated reports of unknowledgeable or unprofessional representatives, and some instances where concerns were raised regarding installation practices or patching techniques.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and efficiency of the... See more

Product

Reviewers highlight positive aspects of the product. Customers are consistently pleased with the appearance... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding appearance and... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be fair,... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience with National Floors Direct. This was our second time working with them. George, our consultant, did a great job helping us select the right flooring, provided a fair pr... See more

Rated 5 out of 5 stars

Start to finish, the whole experience was great! The salesman was low pressure and knowledgeable about the product line. He listened to what we were looking for to best fit our newly renovated home a... See more

Rated 5 out of 5 stars

The hardwood floor came out absolutely beautiful. The finish is smooth, even, and really brings out the natural grain of the wood. The color looks rich and consistent throughout the space, and the roo... See more

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more


Company details

  1. Carpet Installer
  2. Carpet Store
  3. Flooring Contractor
  4. Flooring Store

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NFD the best floor company

NFD gave us a good presentation with a variety of bathroom floors. The date of installation was fast and
seamless, only took 3.5 hours with 2 professionals.
The price they charged was very reasonable as well.
Overall NFD is a great floor company, I highly recommend to everyone.

September 24, 2025
Rated 5 out of 5 stars

Don't Hesitate - Perfect!

Our experience with National Floors Direct was a breeze from inception to completion. Our sales Pro, Matt Roberts was very knowledgeable and suggested the best product for our project. We went with Luxury Vinyl Planks, and the floor turned out so much better than expected. The installers were also professional, courteous and very friendly. We plan on having two of our upstairs bedrooms done soon!

September 24, 2025
Rated 5 out of 5 stars

The installers of our new floors were professionals.

The installers of our new floors were outstanding from set-up, installation, to clean-up they were professionals. They did a lot of the work outside, like cutting flooring which kept the mess down. They moved furniture around with care,as it was their own. When they finished I knew that they were trained correctly to install the floors; the rooms looked beautiful.

September 22, 2025
Rated 5 out of 5 stars

We have dealt with National Flooring…

We have dealt with National Flooring before for our bedroom floor. We were more than happy with the whole process.
This time we needed two rooms, hallway and stairs. Our salesman was great because he showed us want were wanted. He went over and beyond to make it work for us.
The installers were also good. On time, worked quickly and quietly. Removed all rubbish. Completed the job in 6 hours.
We are so happy with the selection of the carpeting, the company and the installers. Great job and happy customers.

September 5, 2025
Rated 5 out of 5 stars

Exceeded Expectations

National Floors Direct made our carpet buying experience so easy and convenient.
Their knowledgeable representative came to our home with a wide selection of high quality flooring options.
They explained each product in detail and helped us choose the perfect carpet for our rooms.
The pricing they offered beat every competitor we had considered.
Installation day was seamless, quick, and professional from start to finish.
The crew worked efficiently and left our home spotless when the job was done.
The new carpet looks beautiful and has truly added value to our home.
With their excellent warranty, we have complete peace of mind for years to come.

September 3, 2025
Rated 4 out of 5 stars

The floor installers were great

The floor installers were great. Your customer service representatives on the phone was not good. I tried to get information about my floors, the square footage and they would not give it to me.

September 16, 2025
Rated 5 out of 5 stars

After looking all over for flooring

After looking all over for flooring - Home Depot-
Lowes-Lumber Liquidators- Empire Flooring-
Floor And Decor I was The most satisfied with National Floors Direct for quality and price.
Also the installer was excellent. I highly recommend
them.

September 15, 2025
Rated 5 out of 5 stars

Excellent product and customer service

We were pleased with the service and quality of carpet received from National Floors Direct. We were referred to them by another happy customer. They were easy to schedule and had weekend appointments. We needed the carpet quickly, and they were able to accommodate us. We had our carpet installed in about a week from ordering. Jonny, our salesperson, was very knowledgeable and helpful. We'd love to use them again. Our installers did a fantastic job. They clearly know their craft. They moved our furniture safely and cleaned up well when all was done. I received a gift card for my time in posting this honest review.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very very easy to deal with

This was possibly the most pleasant experience I’ve had with sales people and technicians. Our salesman was the best. He was very informative about every little thing and not pushy at all which basically made us go with this deal. We had empire come and it was horrible in comparison. The installers were also amazing. They were prompt, professional, neat and clean. He made sure I looked it over for any issues before they left. I would highly highly recommend your company to anyone

September 15, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look