National Insulation Supplies Reviews 296

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and clear explanations. People frequently mention the prompt and efficient delivery service, often noting that products arrive on time, sometimes even earlier than expected, and drivers are polite and helpful, often going the extra mile to place items conveniently. The quality of the products and the ease of the ordering process are also highly appreciated by consumers. However, some customers also noted issues with delivery, including delays that caused problems or unexpected charges for pallet removal. A few people mentioned that delivery charges were a bit high.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the prompt and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great service, competitive... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the products as... See more

Order

Clients share positive opinions on order. Customers found the ordering process easy and appreciated being... See more

Based on these reviews

Rated 5 out of 5 stars

I called to ask for advice on insulating my loft. I have an old house so distance between joists is different to modern houses. I also asked about optim thickness. Once I had given measurements... See more

Company replied

Rated 5 out of 5 stars

I was looking for someone to get me some Kingspan Kooltherm K106 by the next day, after another online supplier let me down. N.I.S. were fantastic and did everything they said they would. After c... See more

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Rated 5 out of 5 stars

Bought loft lights, expecting basic workshop fittings, but they were cleverly designed, well made and look great. All worked from a movement sensor, as soon as you stick your head into the roof!

Company replied

Rated 5 out of 5 stars

Hi, let down by a local supplier and needed insulation for the weekend. Phoned the guys and spoke to Lewis. Sorted it all out, sent me customised invoice, paid and insulation turned up before on the F... See more

Company replied

Rated 3 out of 5 stars

Price good product in good new condition ,not all foam board insulation is but this was very un dented and corners untouched ✅ Delivery chap friendly One blip ,no contact for delivery time arra... See more

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Rated 5 out of 5 stars

Easy ordering, good update of order processing and delivery dates/ times…. Even providing live link tracking when on its way to you ! Courier and customer service staff both polite and helpful. Go... See more

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Rated 5 out of 5 stars

My order for loft insulation was delivered promptly within 48 hours of the order being placed. The driver was very helpful & placed the pallet exactly where I wanted it, so that I wouldn't have to car... See more

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Rated 5 out of 5 stars

It was easy to contact them and order on line . The goods arrived on time and with a very polite and helpful driver he carried all the insulation boards into my and he even asked me if l wanted them t... See more

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Rated 5 out of 5 stars

Honestly, highly recommend them. - best prices I could find on the market - kept me updated, provided tracking - delivered materials well secured and protected - quality materials! Well done guys... See more

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Rated 5 out of 5 stars

My second large purchase had issues with sourcing. Kelly called to discuss the difficulty, she listened and she found a way to get the delivery to me, a little later than booked, but in exactly the ti... See more

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Rated 5 out of 5 stars

Brilliant service. Went out of their way to secure delivery for me that same week. Items delivered in perfect condition. Would definitely use again.

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Rated 5 out of 5 stars

As a property developer it is important to get best possible product at best possible prices and best possible service. we are entering into our 4th major order and found that all of the above has b... See more

Company replied

Rated 5 out of 5 stars

Placed my order online, delivered within a few days, there was a slight mix up with the order but it was rectified within 24 hours, communication from Kelly was excellent. Would definitely use again... See more

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Rated 5 out of 5 stars

Fantastic service, even after the first delivery some items were the wrong size redelivered correct sizes in 3 hours, very good price on the items which I had.

Company replied

Rated 5 out of 5 stars

Mike at National Insulation Supplies is an absolute expert. He gave me great advice, explained everything clearly, and made the whole process stress-free. The insulation is top quality, I couldn’t be... See more

Company replied

Rated 5 out of 5 stars

I was kept informed of my orders progress. It arrived at the stated time and the driver kindly carried the material into my garage. A first class service!

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Rated 5 out of 5 stars

They were unable to complete my order but phoned (Tick) to offer me a comparable product and delivered the next day (Tick) without me having to be there (Tick). Very pleased!

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Rated 5 out of 5 stars

Better price than local merchants even with delivery added. Delivery was prompt and driver could not have been more helpful.

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Rated 5 out of 5 stars

The staff I dealt with were professional and knowledgeable. I was kept advised of the progress of my order and best of all the delivery driver was brilliant ensuring that I received the insulation des... See more

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Rated 5 out of 5 stars

Great service. Very knowledgable about the products. Very competitive prices. Plenty of stock. Delivery date as expected.

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Rated 5 out of 5 stars

The process was simple the product is fantastic, soooooooo easy to cut and shape. Customer service was simple straight forward and helpful. Thank you

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Rated 5 out of 5 stars

Great price for the 60mm celotex even with the delivery charge, delivered on time, would definitely recommend this company..

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Rated 5 out of 5 stars

Given delivery date and they kept too it. Product arrived in window slot. No damages good driver.

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Rated 5 out of 5 stars

Very helpful and polite staff. Resolved an issue with our order quickly and efficiently. Thank you

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Rated 5 out of 5 stars

Delivered on the day promised and the cheerful driver carried the materials around to the back of the house for me. 👍

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Rated 5 out of 5 stars

Easy to order. Good price. Short delivery time. Link gave notice when I was the next delivery.

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Rated 5 out of 5 stars

Easy to order online, delivery driver was polite, friendly and put the insulation exactly where I needed it to be

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Rated 5 out of 5 stars

Ordering was easy and good value. Delivery driver was very helpful with a restricted access public road to negotiate.

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Rated 5 out of 5 stars

Ordered over the Christmas holiday period and the items were delivered straight after Christmas - fabulous service and great price - delivery driver was exceptional in that there were road closures an... See more

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Rated 5 out of 5 stars

Absolutely amazing customer service I accidentally added the incorrect postcode for the delivery and this was for a next day order. The gentleman at national insulation services rectified immediately... See more

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Rated 5 out of 5 stars

One of the smoothest purchasing and delivery experiences I have ever had

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Rated 5 out of 5 stars

Competitive pricing and reasonable delivery cost, great service from National Insulation Supplies and their supplier brilliantly quick delivery with a vehicle that could get into my yard easily, got m... See more

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Rated 5 out of 5 stars

Very easy to order and great website Delivery was very quick and very professional Definitely recommend

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Rated 5 out of 5 stars

Brilliant service. Needed advice about delivery arrangement. Very quick response and organised a courier within 20 minutes.

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Rated 5 out of 5 stars

Very good quality insolation. Delivered on time polite first class highly recommended

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Rated 5 out of 5 stars

Delivered quickly, exactly what was ordered, can’t fault them!

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Rated 5 out of 5 stars

Competitive pricing, helpful staff, prompt delivery, courteous driver, no issues with products

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Rated 4 out of 5 stars

Would have awarded 5 stars, but delivery of the Knauf insulation was a working day later than promised, which nearly caused major problems.

Company replied

Rated 1 out of 5 stars

Placed an order of some plasterboard to be delivered next-day, and was charged £95 for the privilege. I was willing to pay this due to urgency, but when the delivery arrived, I wa... See more

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Rated 5 out of 5 stars

Great communication from sales team, prompt express delivery as required.

Company replied

Rated 4 out of 5 stars

Great experience with them. Fast delivery, though delivery charges are a bit high

Company replied


Company details

  1. Building Materials Supplier
  2. Building Materials Market
  3. Building Materials Store
  4. Insulation Materials Store
  5. Insulator Supplier

Written by the company

National Insulation Supplies is a family business with over 60 years of experience within the building industry. We have an extensive range of insulation products, dealing with major brands across the Uk, and with access to hundreds of branches, there’s a possibility we can give an option of a unique same-day service on numerous products. Whether you are an established business or a domestic customer we are well-placed to offer a solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great communication arrived when it was…

Great communication arrived when it was scheduled to nice and easy

April 7, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for your review! We're really pleased you were happy with the service—always great to hear. Appreciate your support!

Rated 5 out of 5 stars

One of the smoothest purchasing and…

One of the smoothest purchasing and delivery experiences I have ever had

March 31, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for your lovely review! We're really pleased that the process was smooth and professional and we appreciate that you chose us! We hope that we can help again soon!

Rated 5 out of 5 stars

Good communication regarding product…

Good communication regarding product specifications change. Punctual delivery tracking.

April 2, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thank you for the 5 stars! We're so pleased that you had a great experience. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Placed my order online, delivered within a few days, there was a slight mix up with the order but it was rectified within 24 hours, communication from Kelly was excellent.
Would definitely use again and recommend.

April 1, 2026
Unprompted review
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for your review! We're really pleased you were happy with the service—always great to hear. Appreciate your support!

Rated 5 out of 5 stars

Insulation

Ordered insulation. Kept informed and prompt delivery.

March 5, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks so much! We’re thrilled you had a great experience—really appreciate the support!

Rated 5 out of 5 stars

Thank you

Fast delivery

March 4, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thank you for the 5 stars! We're so glad you had a great experience. Looking forward to serving you again soon!

Rated 5 out of 5 stars
National Insulation Supplies logo

Reply from National Insulation Supplies

Thank you for the 5 star review and we are pleased that Lewis was able to help you. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great service.

Hi, let down by a local supplier and needed insulation for the weekend. Phoned the guys and spoke to Lewis. Sorted it all out, sent me customised invoice, paid and insulation turned up before on the Friday. Great service and would recommend using this company.

March 2, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for the great review! We're really pleased that the process was smooth and professional, and we are pleased that Lewis was able to assist you. Thanks for choosing us- we hope that we can help again soon!

Rated 5 out of 5 stars

Better than expected

Bought loft lights, expecting basic workshop fittings, but they were cleverly designed, well made and look great. All worked from a movement sensor, as soon as you stick your head into the roof!

March 6, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thank you for the 5 star review! The Loft Lights are a new addition to our range and so we are pleased that you have given such good feedback. We appreciate your support and hope that we can be of help to you again!

Rated 5 out of 5 stars

Fast delivery

Fast delivery

March 2, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks so much! We’re thrilled you had a great experience—really appreciate the support!

Rated 5 out of 5 stars

Easy to order, good price

Easy to order. Good price. Short delivery time. Link gave notice when I was the next delivery.

March 4, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks so much! We’re thrilled you had a great experience—really appreciate the support!

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, helpful staff, prompt delivery, courteous driver, no issues with products

February 9, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for the great review! We're really pleased that the process was smooth and professional, and that the delivery went as planned. Thanks for choosing us- we hope that we can help again soon!

Rated 3 out of 5 stars

Price good product in good new…

Price good product in good new condition ,not all foam board insulation is but this was very un dented and corners untouched ✅
Delivery chap friendly
One blip ,no contact for delivery time arrangement ,so just turned up ,problem was that the customer is truly ill and wife
Up against it ,so disruption was the result ,6 8x4 125 mm in hallway
I’d did complain and co rang within the hour to apologise and give future options for me and also them to stop this type of rushed business happening

So ok ,that’s good and also good to have on site quick but yes a sensitive household and I was told to wait for delivery date which I was

February 6, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thank you for your feedback.
As explained during our telephone conversation, a notes box is available at the checkout stage for customers to include any delivery instructions, such as requesting a call prior to delivery.
In this instance, our supplier was able to deliver the order sooner than anticipated, which is usually welcomed! As no information was provided at the time of ordering to indicate that this was a sensitive household or that special delivery arrangements were required, the delivery was carried out as standard.
Upon receipt of your email, we contacted you promptly to explain the situation and to apologise for any inconvenience caused.
We trust this clarifies the matter.

Rated 5 out of 5 stars

Honest

Honest, helpful

February 5, 2026
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Reply from National Insulation Supplies

Thank you for the 5 stars! We're so glad you had a great experience. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Very good quality insolation

Very good quality insolation. Delivered on time polite first class highly recommended

February 5, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks a lot for the great review! We're really pleased you were happy with the quality and that delivery was on time and hassle-free. We'd love to help again anytime—thanks for choosing us!

Rated 5 out of 5 stars

As a property developer it is important…

As a property developer it is important to get best possible product at best possible prices and best possible service.
we are entering into our 4th major order and found that all of the above has been met to our complete satisfaction. We will be continuing to use National Insulation Supplies on this development and into the next

February 5, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for your review! We're really pleased you are happy with the service that you receive- its great to hear. We appreciate your ongoing support!

Rated 5 out of 5 stars

Exceptional driver experience!!!

The staff I dealt with were professional and knowledgeable. I was kept advised of the progress of my order and best of all the delivery driver was brilliant ensuring that I received the insulation despite 2 cars obstructing his path.

February 5, 2026
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks for the great review! We're really pleased that the process was smooth and professional, and we will also pass on your kind feedback on to the driver! Thanks for choosing us- we hope that we can help again soon!

Rated 5 out of 5 stars
National Insulation Supplies logo

Reply from National Insulation Supplies

Thanks a lot for the great review! We're really pleased you were happy with the service and that delivery was quick and hassle-free. We'd love to help again anytime—thanks for choosing us!

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