National Lighting Reviews 

Quick service and delivery. Installed the down lights to find out that two of the nine lights were cool white not warm white like i had ordered. The packaging on all nine lights said warm white so it was a manufacturer fault not National Lighting but the speed in which National Lighting responded to my request for help was exceptional and they have resolved the issue extremely quickly. Impressed and will use them again in the future. Great Customer Service!

Well what can I say? Excellent!! I received my second order of Nitro Pro downlights (great quality light and easy to fit). Unfortunately I had a faulty spring on one item. I contacted NL, and without argument, Hafsa & Shruthi organised a replacement to be sent out to me. Very easy to deal with, and always prompt with their communication. Thank you National Lighting.

A refreshing change to dealing with online cyber sellers, thus company exists in the real, not just by a chat bot or suchlike.

I had a faulty transformer sent to me from my Amazon order. I phoned the company's help line and was greeted with a lovely polite lady who listened, responded with professional manner and sent a replacement without any arguments or pushback.

Thank you National Lighting for restoring my faith in buying online items. A decent and honourable UK company.

Neil

National Lighting Leeds South
Jordan went the extra mile to ensure i received my order. He was very helpful kept me informed and was genuinely concerned and chased my order up .
A credit to National Lighting - Thanks Jordan

Unfortunately I got a couple of lamps which were faulty, but the customer service department has been absolutely excellent. Firstly sending out a replacement lamp and secondly arranging for both to be collected and a refund made. Five star customer service. Thank you

I made an order for an item from National Lighting. I realised soon after that I had made a mistake and wanted to cancel the order. I made contact with the company but was told that it was too late as the order had been processed. I was advised what to do when it arrived, ie to refuse the delivery. I did this and I have just received confirmation of my refund. I am delighted with the speed and ease with which this problem has been resolved.

Ordered 3 fittings and they arrived promptly but the glass was broken on one fitting. A replacement was sent and received within 2 days without any questions. Great customer service.

Quick delivery, found two glass shades broken in box, probably in transit.emailed national lights who sent replacements out in 3 days. Top service from them. No fuss great Job.would defo use again

Hafsa helped us with a complex return (returning 3m long lighting track which doesn't fit in most delivery vehicles is more difficult than you'd imagine!) and went above and beyond helping with this - brilliant communication and helped with speedy refund.
Brilliant service from a great company.
Thank you National Lighting.

SUPERB COMMUNICATIONS, FRIENDLY SERVICE, NO-QUIBBLE REFUNDS, COULDN'T HAVE BEEN MORE HELPFUL. 5 STARS.

Good product ranges, easy website, fast delivery.
Helpful assistance by phone to establish delivery detail.
Exceeded expectations.

Excellent service from Hafsa, a pleasure to deal with.

Super helpful - finding the right lights for me and returns process totally pain free

Amazing experience say our first order was broken but they replaced within 3 days
Fantastic customer service and highly recommend

Please be careful using this company

So, the timeline of events:

I placed an order on 19.12.23 at 17.23 pm

At 21.30 on that same day (just under 4 hours later) I realise my error and email to request cancellation.

The following afternoon at 12.39 , I receive a reply National Lighting that it has already left your warehouse and that it is out for delivery. They said the following:

‘Dear Harriet,

Further to your email, I have checked on the status of your order and the order has already left as per tracking below:

* link to tracking *

Therefore at this stage all I can suggest is that you refuse the delivery when attempted by FedEx tomorrow. Please note that this is not always guaranteed. I will keep a look out on the tracking too.

If I can be of further assistance please do not hesitate to contact me.

Kind Regards,
Dina
National Lighting
Tel: 0845 634 1515’

You advised in this email that refusing the delivery may not work and when I requested a returns reference in case I need to get it back to them in the conventional way and refusing delivery during work, you tell me I’m responsible for the costs incurred in returning.

If your item has already been shipped before a cancellation request is completed, you will need to return the goods to us at your own cost. This would include costs for carriage paid and any additional cost accrued such as insurance. National Lighting will not cover the cost of returned goods. Please obtain proof of posting or send the item with a tracking number as we cannot accept responsibility for Goods lost in transit.

This is what it states on your website. My request was made prior to it being sent and the fact it was not completed was down to tardiness on their part.

Anyway, I refused the delivery on 21.12.23 and needless to say still have not received a refund!

Placed an order between Christmas and New Year and really delighted that National Lightning sent it shortly after I ordered the fitting
Unfortunately the courier company lost it somewhere!!
After many attempts to get a response from the courier I contacted NL and they replied immediately. And offered a replacement to be forwarded to me.
Great to have such a great customer experience
Highly recommend National Lighting

Quick delivery.
Great service

Excellent service. Speedy response when contacted to arrange for a replacement light.

Great products and pricing and excellent customer service.

Excellent Communication, excellent product and service. We bought a bathroom mirror with light and shelf, excellent value for money, nothing on the market could touch the price and it is a great mirror. Well pleased. Thank you. 🤩