Poor communication on use, poor delayed collection of kit, no clear advice on fuel consumption charges, debacle with Keys and collection, deposit held for 7 weeks, poor to no communication throughout.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hired a 2T Engine Hoist from these guys. Ordered on Saturday for Tuesday. Got confirmation email then nothing. Tried to chat with them on Monday and was given expected wait 22-25 hours!. They called... See more
This company is a joke! If you want a reliable hire - GO ELSWHERE. You might or might not receive it. There is a small chance you will have it on time. Customer service - forget about it. They... See more
Company replied
AVOID THIS COMPANY - SCAMMERS They are illegally withholding my £500 deposit since my digger hire in May. They say it takes 21 days - well it’s been months and every time you call you get fobbed of t... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Equipment Rental Agency
- Lawn Equipment Rental Service
- Plant and Machinery Hire
About National Tool Hire
Written by the company
With over 2,000 'Click & Collect' locations and FREE nationwide delivery, National Tool Hire Shops offers DIY and Trade customers a convenient same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from power tools and carpet cleaners to mini diggers and scaffold towers.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
National Tool Hire, Over 2,000 'Click & Collect' Locations, FREE Nationwide Delivery, United Kingdom
- 03330 384 943
- nationaltoolhireshops.co.uk
2.0
Poor
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website prices not accurate and poor customer service.
I hired a 2T Engine Hoist from these guys. Ordered on Saturday for Tuesday. Got confirmation email then nothing. Tried to chat with them on Monday and was given expected wait 22-25 hours!. They called me on the Tuesday to tell me the website price was wrong and I had to cough up another £72! I did this as is was missing my deadline. The Engine Hoist was eventually delivered on the Thursday and the job was done. I wont be using them again. Would be one star but they got 2 becasue I did eventually get the hoist in time.
March 19, 2026
Unprompted review
Would give zero stars if i could
Would give zero stars if i could. Ordered a log splitter a week in advance, waited a week and heard nothing despite chasing multiple times. Every time I phoned I get cut off. On the morning of delivery (which my husband had taken off to get on with the log splitting) we were told delivery was unavailable in our area. Shocking service, will never use again.
March 20, 2026
Unprompted review
Do not use this company - Awful
Do not use this company - have waited nearly two months for two deposits totalling £1000.00 and do not get anywhere with customer service, They have “raised it with accounts” three times now. Awful.
January 20, 2026
Unprompted review
Tried to hire ladders
Tried to hire ladders, paid and was assured collection ticket would be given to the engineer as I was due to finish work. Needless to say this didn't happen and ladders couldn't be released. Adre refused a refund as I didn't take out insurance on a one day ladder hire!!! Stay clear if you want a smooth transaction
January 22, 2026
Unprompted review
Poor service
Poor service, didn’t deliver.
Don’t tell you they are not going to deliver until the requested day, no time to arrange anything else. Will not be using them again.
March 13, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Dodging deposit return
Dodging deposit return even after confirming tools were returned in perfect condition. This is theft, plain and simple.
November 20, 2025
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Scam website
I can't believe I've been scammed by this website. I feel ashamed that I didn't check the reviews on here first.
Over £500 gone. No delivery. No refund. Can't speak to a human.
March 11, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
100% failure
100% failure
I Ordered a wackerplate 3 days in advance. I they took my money and approved the order. The email said I would recieve further communication when they had processed. Got nothing. On the day no delivery. I rang and got a bot who told me to wait. Then in the afternoon got notification that the order was cancelled 'as requested'. (Not by me).
The reason was a nonsensical 'time from order start date' . Whatever that meant. A useless company from start to finish. All run by bots.
March 9, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan.
I can see you have contacted us through our Customer Care Email, and believe you have spoken to Karlie, if you require any further assistance please drop us a note at MyExperience@nationaltoolhire.co.uk Regards NTH Customer Service Team
Rip off company
Ordered a small scaffold by mistake, it arrived but never took it of the transport as could see it was far too small. All in all cost me £91. I explained to them over 3 wks worth of phone calls from me, that I had misread the website.
They denied me a refund.
I explained I am a pensioner and it's a lot of money to lose, so even a partial refund would be fine.
No they decided to rip me off.
I complained via a form they used but still denied. Appeal denied.
Money lost.
February 21, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Just terrible in every way imaginable
No delivery and 3 different excuses:
1. We have no record of your order (I have order email and order number)
2. Your order hasn't been paid (it had)
3. The supplier can't deliver until next week (couldn't tell me who the supplier was 😂)
The first and last time I use national tool hire. I'm not surprised at my experience now that I've seen these reviews. Should I even bother to wait for a refund or should I just do a chargeback?
What a bunch of 🔔🔚's
March 6, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Deposit not returned 4months later
Delivery was delayed .wood chipper machine was fine delivered by local company.Still waiting for my £250 deposit to be returned 4 months later despite emailing national tool hire .seems to be a chaotic company .That just acts as a middleman for local hire firms.The local firm that supplied machine said they are going to stop dealing with them.says it all really.
November 25, 2025
Unprompted review
Reply from National Tool Hire
Hi Steven, I have checked with our Accounts Team and they have confirmed that your refund has been processed. If you have any further queries, please don't hesitate to drop us a message at MyExperience@NationalToolHIre.co.uk.
Regards
NTH Customer Care Team
HIGHLY NOT RECOMMENDED …
HIGHLY NOT RECOMMENDED KEEPING MY DEPOSIT FOR OVER 2 MONTHS !!!!
March 2, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
time to do a chargeback before it's too late
Don't believe the lies about refunds and deposit returns as it isn't going to happen.
Time to speak to my bank for a chargeback before it's too late.
I feel sorry for the customer service reps who are having to promise refunds that the company aren't processing.
The amount of reviews on here all saying the same thing are a clear pattern. The phrase 'no smoke without fire' comes to mind.
February 28, 2026
Unprompted review
Reply from National Tool Hire
Hi @Anon, Please refrain from posting false information.
If you would like to drop me a message at MyExperience@NationalToolHire.co.uk with any concerns you may have with your Refund or Deposit. Please do remember to include your Order number so I can find you on the system.
Regards
NTH Customer Care Team
Absolutely advise to steer clear
Absolutely advise to steer clear of using them.
Item was not delivered, despite being told through online chat (only way to get hold of someone as the phone number never works). Waited all day but advised to wait till 5:30 on a Friday for delivery. Never arrived.
Was told the following week a refund would be in my account 1-5 working days.
Still chasing a full refund but getting no where. Customer service is none existent and the few times I have managed to speak to someone they don’t seem interested.
Wish I’d of googled the reviews beforehand as they’ve been terrible.
February 13, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number.
Regards NTH Customer Service Team
Saved me a ring around headache
Honestly, was worried reading these after I hired recently. But everything went swimmingly. Picked my delivery day, and it turned up just after 11am - which was great as I didn’t pay the extra delivery.
The company that collected it the day after the date I asked for. When I asked they told me collection can take up to 5 working days as the supplier transport is not controlled by National Tool Hire - should be more clear about this. I didn’t have a deposit so did experience what others have stated. They basically do the running round, so I don’t have to so it worked for me.
January 14, 2026
Unprompted review
Reply from National Tool Hire
Thank you so much for taking the time to leave us a Review. We really do appreciate it . Please don't hesitate to get in touch is there is anything else we can help you with around any future hires. Have a great day Regards NTH Customer Service Team
I wish I looked at the reviews before…
I wish I looked at the reviews before making commitment. Do not trust this company they take your deposit but you struggle get it back. I will have to go through small claims court now
January 8, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
What a bunch of clowns 🤡
What a bunch of clowns 🤡
I ordered a scaffold and they sent the wrong size. I ordered a particular width of platform for a reason, because of the space it needed to fit in to. Sending me a larger platform isn't an "equivalent" if it doesn't fit the space!
Refusing to rectify or refund. Bank will now have to reclaim the money.
Shit company 💩
February 17, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Not possible to give zero stars.
Not possible to give zero stars.
I am UK based, Server is in DK (Denmark)
Hired a log splitter with over a weeks notice, received a call and email 16:00 on the day before delivery the following morning to say it was not available. Call the number back to be told the person who emailed had sent the email and gone home. they cannot explain what changed in the week or why they left it so late to let me know. offered to move the arranged weekend hire to a Monday two weeks later free of charge as a good will gesture.
Edit,
After feedback another email has been sent. This still does not resolve failed delivery and associated costs.
February 19, 2026
Unprompted review
Reply from National Tool Hire
Hi Richard, Please can you drop me an email at MyExperience@NationalToolHire.co.uk, please include you order number so I can assist further.
Regards
NTH Customer Service team
Absolutely terrible service from…
Absolutely terrible service from Mammoth Tool Hire.
They supplied a faulty digger and a roller that was not what we ordered — it was far too large for the intended job and completely unsuitable for the site. This immediately caused delays.
We were told an engineer would attend within the hour to repair the digger — no one turned up. We were then promised an 8am engineer the following morning — again, no one showed. I am still waiting.
As a result, we have now lost two full days of site work, costing us both time and money. Communication has been just as frustrating — it’s almost impossible to get hold of anyone unless you sit on web chat or stay on hold for over an hour.
Save yourself the stress, time and money — do not hire from this company.
February 18, 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
We will of course feed back to the Depot who you were in contact with.
Regards Mammoth Customer Service Team
No deposit refund after 21 days
No deposit refund after 21 days as promised several times. Customer service hard to speak to and refuse to escalate to management.
January 8, 2026
Unprompted review
Reply from National Tool Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards NTH Customer Service Team
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