Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... See more
Company replied
Location
Switch location14 Mason Rd, CO1 1BX Colchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
informed from start and along the way, what time the repair team would be with us. The repair was good, no guarantee a repair will be invisible. The repair man was very good, very quick and efficie... See more
Company replied
Was attended to when I arrived, didn’t have to wait long for technician to replace factory fitted windscreen to my car. Did a very clean & tidy job,& completed the re calibration for my camera on new... See more
Company replied
Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... See more
Company replied
Company details
About National Windscreens - Colchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
14 Mason Rd, CO1 1BX, Colchester, United Kingdom
4.4
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Work completed on my drive - excellent!
My original booking was changed from a location in another town, the earliest I could get online, to a technician coming to my house and doing the work on my drive - fantastic! Very happy with that.
Great communication throughout and everything was completed on time.
May 14, 2025
Reply from National Windscreens - Colchester
We appreciate you sharing your experience. We're happy to hear that you were pleased with the change to our mobile service and that everything was completed promptly. We're glad our communication met your expectations.
Reply from National Windscreens - Colchester
We appreciate your feedback and are glad to hear that you were satisfied with the service you received. We strive to provide timely and efficient service to all of our customers.
Outstanding Windscreen Replacement Service!
I couldn’t be more impressed with the entire experience. From the moment I booked the appointment, the customer service was top-notch—friendly, efficient, and reassuring.
On the day of the service, the technician called me to go early if I like. I therefore went a bit earlier than my appointment slot. The technician was incredibly professional, explaining the process clearly and answering all my questions.
The replacement itself was done quickly and to a very high standard. The new windscreen looks perfect, and the quality of the work is exceptional—no leaks, no rattles, just a flawless fit.
What truly stood out was their attention to detail and genuine care for customer satisfaction. It’s rare to find such a reliable and courteous service these days. I highly recommend them to anyone needing windscreen repairs or replacement. Five stars all the way!
May 2, 2025
Reply from National Windscreens - Colchester
We are thrilled to hear about your positive experience! It sounds like you had a truly exceptional journey from booking to the final result. We are incredibly proud of our team and their dedication to providing outstanding customer service.
We are especially pleased to hear about the technician's professionalism and the quality of the windscreen replacement. It's wonderful to know that you are satisfied with the work, and we are committed to maintaining this high standard for all our customers. Thank you for taking the time to share your feedback. We appreciate your kind words and are delighted that you would recommend us.
Reply from National Windscreens - Colchester
Thank you for your positive feedback! We're glad to hear you found the booking process easy and that the repair engineer was polite and efficient. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Colchester
We appreciate your kind words! We're thrilled to hear you had a positive experience with our technician. We strive to provide excellent customer service and are glad our technician met your expectations.
Great service from start to finish and…
Great service from start to finish and exceeded my expectations on the stone chip repair.
April 26, 2025
Reply from National Windscreens - Colchester
Thank you for your kind words! We're thrilled to hear that you were pleased with the service and that the stone chip repair exceeded your expectations. We appreciate your feedback and are glad you had a positive experience.
Overall a really good experience
Overall a really good experience. I booked a windscreen replacement at home but in view of my large windscreen they had no one available to come with the engineer and as it was a two man job I didn’t have much choice except to go into their workshop which was inconvenient but couldn’t be helped
April 24, 2025
Reply from National Windscreens - Colchester
We appreciate you taking the time to share your experience. We understand that having to bring your vehicle to our workshop instead of having the repair done at home can be inconvenient, especially with a large windscreen. We strive to provide the best possible service, and we're always working to improve our availability and scheduling options.
Reply from National Windscreens - Colchester
Thank you for your positive feedback! We're glad to hear that you found our service to be polite, courteous, and efficient. We strive to provide a positive experience for all our customers.
I think the wrong screen has been…
I think the wrong screen has been fitted and now head up display not correct.
Phoned and told them, they said they would look.into it.......nothing back.
Called again and they told me they would come back to me.......still nothing
UPDATE Company commented on here to say I would be contacted.
They just wrote that on here so other people think they have responded.
Absolutely no effort from them to contact me.
When I call they say they will get back to me......they don't.
April 24, 2025
Reply from National Windscreens - Colchester
We understand your frustration with the head-up display issue and the lack of communication. We apologize for the inconvenience this has caused. We are committed to resolving this issue and will reach out to you directly to discuss next steps.
Jon was very informative and helpful
Jon was very informative and helpful. I was treated with respect and curticy. I was informed how things were going as we went along. The windscreen was changed quickly and smoothly. No mess was made during or after and my car was left very clean.
April 28, 2025
Reply from National Windscreens - Colchester
We are thrilled to hear about your positive experience. It sounds like Jon provided excellent service, keeping you informed and ensuring a smooth and clean windscreen replacement. We appreciate your kind words and will share your feedback with Jon.
Great customer service and screen…
Great customer service and screen replaced in time given
April 28, 2025
Reply from National Windscreens - Colchester
We're thrilled to hear about your positive experience. We appreciate you taking the time to share your feedback.
Fast efficient service
April 24, 2025
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
An Okay Job with Shortcomings
Right hand side trim not correctly replaced and dirty rag left in the cab. Other than that all good.
April 24, 2025
Reply from National Windscreens - Colchester
We appreciate your feedback and understand your disappointment with the trim replacement and the dirty rag left in the cab. We strive to provide a clean and well-maintained vehicle for every customer, and we'll use your feedback to improve our processes.
Good Service and no hassle
Arrived at specified time, no waiting or queuing.. staff member booked us in and said car would be ready in 1- 1.5 hours..
We received call just after an hour saying car would be ready in 10 minutes..
New screen fitted nicely..
No hassle, staff friendly, good service.
April 23, 2025
Reply from National Windscreens - Colchester
Thank you for your positive feedback. We're glad to hear that you had a smooth and efficient experience. We appreciate you recognizing the friendly staff and the quality of the work. We strive to provide timely service and are happy to hear that your car was ready within the estimated timeframe.
Reply from National Windscreens - Colchester
We're so glad to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your kind words.
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly and prompt service
Friendly and prompt service. Windscreen looks exactly like the original. Great workmanship.
April 10, 2025
Reply from National Windscreens - Colchester
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that you are pleased with the new windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Good service
Good service. However, they did have difficulties sourcing the windscreen causing appointments to be cancelled.
April 12, 2025
Reply from National Windscreens - Colchester
We appreciate your feedback and understand the inconvenience caused by the sourcing difficulties. We strive to provide timely service and will work to improve our sourcing processes. Thank you for your understanding.
Reply from National Windscreens - Colchester
We are delighted to hear that you had a positive experience with Jon. We appreciate your feedback and will share it with him.
Shoddy workmanship
Shoddy workmanship . Pieces of foam / rubber trim left on dashboard and seats, scuttle improperly refitted , glass was left filthy and had to ask them to clean it and apon inspection found the glass to be scratched
April 2, 2025
Reply from National Windscreens - Colchester
We understand your frustration with the recent service you received. We strive to provide high-quality workmanship and are disappointed to hear about the issues you encountered. We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure a better experience for our customers in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.