Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
Company replied
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See what reviewers are saying
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... See more
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The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable... See more
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I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen... See more
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Company details
About National Windscreens - Edinburgh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, United Kingdom
- 0131-610-0341
4.8
Excellent
645 reviews
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Reply from National Windscreens - Edinburgh
We appreciate your kind words.
Such a simple process and fitted with…
Such a simple process and fitted with care. Scott was great and made sure I was kept informed.
June 12, 2026
Reply from National Windscreens - Edinburgh
We're so pleased the process was simple and fitted with care, and that our team kept you informed. Thank you!
Reply from National Windscreens - Edinburgh
We're glad we could start your day right! Thank you for your kind words.
Helpful
Helpful, friendly and efficient people. Made the effort to get the windscreen asap and fitted it the next day.
June 6, 2026
Reply from National Windscreens - Edinburgh
We're so pleased you found our team helpful, friendly, and efficient, and that we could get your windscreen fitted quickly. Thank you for your kind words!
company was very helpful and kept me…
company was very helpful and kept me updated throughout the entire process
June 3, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy you found our team helpful and communicative.
Formentor windscreen replacement. Office to work.
Had a replacement windscreen and calibration on my Cupra Formentor with these guys.
Set me up with an office space so I could work while they did the repairs. All very friendly and rven took time to explain the calibration process to me because I was curious.
It did take two attempts as the first replacement developed a crack not long after, but they replaced free of charge with no quibbles.
No damage to the bodywork of my car, so all in all would recommend!
May 22, 2026
Unprompted review
Reply from National Windscreens - Edinburgh
We're happy to hear you had a positive experience with us! We appreciate your patience and understanding regarding the initial crack. It's great to know our team was friendly, explained the calibration process, and provided a comfortable workspace. Thank you for your recommendation!
Went above and beyond to fix my…
Went above and beyond to fix my windscreen. Great service
June 1, 2026
Reply from National Windscreens - Edinburgh
We're glad our service exceeded expectations for your windscreen repair. Thank you!
Incredibly quick turnaround from…
Incredibly quick turnaround from booking to completion of replacement. Booked it in a Thursday evening and got a spot the following Monday. Plenty of amenities nearby while I waited.
Overall a very pleasant experience. Work was completed by a chap by the name of Graham. Top lad.
June 1, 2026
Reply from National Windscreens - Edinburgh
We are so glad to hear you had such a pleasant experience with us, from booking to completion. We appreciate your kind words about our service and team.
Reply from National Windscreens - Edinburgh
We appreciate your kind words.
Excellent customer service
I am 66 years old and don't drive very far now so I explained this to National Windscreens and there Branch manager came to my house and took the car then brought it back with new windscreen fitted and as I have arthritis of the spine combined with COPD for me this was excellent customer service.
June 1, 2026
Reply from National Windscreens - Edinburgh
We are so glad to hear that our service, especially the home pick-up and drop-off, was excellent and convenient for you. We appreciate your kind words.
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy you were pleased with our staff and service.
Well done job.
May 25, 2026
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very friendly and efficient service…
Very friendly and efficient service from Sean and the staff
May 27, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy you were pleased with our staff and service.
Fast service and great communication…
Fast service and great communication with the on-site staff. Aftercare was clearly explained following the windscreen installation. Hopefully, I won’t need to use the service again, but if I do have a broken windscreen, I’ll definitely return.
May 13, 2026
Reply from National Windscreens - Edinburgh
We're delighted to hear you received fast service and great communication from our on-site staff. We appreciate your positive feedback and are glad the aftercare was clearly explained.
Great communication in advance and on…
Great communication in advance and on the day. Windscreen replacement was done quickly and with no mess.
May 21, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're so happy to learn our communication was great and the service was quick and clean.
Reply from National Windscreens - Edinburgh
We're so pleased our service was attentive and polite, and the fitting was quick. Thank you!
From arriving to the yard i was…
From arriving to the yard i was welcomed firstly by Scott ( the Manager ) and offered coffee or tea.
Grant then took the car in for repair and did a great job.
Very helpful lads.
May 15, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear you felt welcomed and that our team provided excellent service during your repair.
Punctual good service
May 14, 2026
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant staff, great service.
Grant was brilliant, kept us informed all the way through. I was a little concerned as the car was less than 1 year old (worried needlessly) Information on after care was also really useful.
May 19, 2026
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're glad we kept you informed and that the aftercare information was useful.
Had windscreen replaced 2 months ago…
Had windscreen replaced 2 months ago clearly hasn't been fitted correctly as there's water leaking into the car from the top left of windscreen. Been trying to contact edinburgh branch for nearly 2 weeks now but they dont answer the phone I have manged to contact customer services about 7 or 8 times over the past 2 weeks they have also tried to contact the edinburgh branch with no success either all they can do is send emails and promise someone from the edinburgh branch would be intouch but this has not happend. I would recommend using another company as this one clearly has incompetent staff and are not willing to fix there mistakes altho were fast enough to show up when there was money to be made. 30th may still no reply from companie
March 31, 2026
Unprompted review
Reply from National Windscreens - Edinburgh
We are truly sorry to hear about the issues you've experienced with your windscreen and the difficulty in reaching our team. We understand your frustration and appreciate you bringing this to our attention. We are actively investigating why your calls and our internal communications have not been successful. We are committed to resolving this matter promptly.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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