The technician was absolutely brilliant and very well mannered as well he’s a very good credit to your company
Company replied
Location
Switch locationUnit 27C, Park Industrial Estate, TS25 1UD Hartlepool, County Durham, GB
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See what reviewers are saying
The fitter was on time and friendly , I would have given more marks but a part of the trim was not finished correctly and I only noticed after he'd left.
Company replied
Such a great company. The windscreen replacement was quick and easy. I had an issue with a fuse having been blown which I was unsure how it happened but the came back twice to fix it!
Company replied
A very efficient job done. A helpful and someone who knew what he was doing and not trying to waffle you with science.
Company replied
Company details
About National Windscreens - Hartlepool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 27C, Park Industrial Estate, TS25 1UD, Hartlepool, County Durham, United Kingdom
- 01429-350-032
4.6
Excellent
34 reviews
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All this reviews are lies it’s been 3…
All this reviews are lies it’s been 3 weeks am waiting for their call to replace my windscreen but they never give me any ETA or any information now today morning on of their customers service girl showing attitude saying if u not happy then u can go to somewhere else but my point is if use can’t sort this out then why did u take my job in ur hand and now ignoring and showing attitude
March 12, 2024
Unprompted review
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent service nissan juke replacement windscreen excellent quality…
Excellent service and excellent quality 👌 very efficient service thanks to the fitting service team.
July 20, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional at there job.
July 11, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Nice man done work in a hour could not…
Nice man done work in a hour could not fault his work great service from start to finish
July 18, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Was kept up dated on when would arrive…
Was kept up dated on when would arrive and when needed another appointment was arranged quickly
July 5, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Repair carried out on time as arranged
June 27, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick efficient service
Quick, efficient, respectful service, within a week of application.
May 17, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
May 23, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent prompt and professional…
Excellent prompt and professional service . Customer advisor and fitter both friendly, efficient and knowledgeable.
May 18, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The glass fitter was very helpful he…
The glass fitter was very helpful he explained what he was doing and he let me look at him fixing the chip in my windscreen that’s very helpful Tom
January 18, 2023
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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