Brian who changed my windscreen on my 986 was brilliant. Super professional and friendly too, very very knowledgeable. Talked me through the process and how it changed for older vehicles such as my ow... See more
Company replied
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See what reviewers are saying
Booked through my insurance as my windscreen got cracked. Multiple emails/texts received keeping me updated on the process and reminding me of my appointment time. Stated originally may take u... See more
Company replied
The staff on the phone and then in person were so friendly and ready to help with whatever I needed. Once booked in (they're popular!), everything was really efficient - it was a very positive experie... See more
Company replied
I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... See more
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Company details
About National Windscreens - Rochester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, United Kingdom
- 01634-510-390
4.7
Excellent
584 reviews
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Reply from National Windscreens - Rochester
We appreciate your positive feedback! We're so happy to hear the appointment was quick and the work was completed without any problems.
Fast and efficient quality service
January 26, 2026
Reply from National Windscreens - Rochester
We're happy to hear that you found our service to be fast, efficient, and of high quality. Thank you for your positive feedback.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Was such a quick and lovely service was…
Was such a quick and lovely service was in and out and the staff were so lovely to speak to couldn't be happier,
January 14, 2026
Reply from National Windscreens - Rochester
We appreciate your positive feedback! We're so happy to hear that you had such a quick and lovely experience and that our staff were so pleasant to speak with.
Reply from National Windscreens - Rochester
Thank you for your positive feedback!
Great service
Great service, team were friendly and welcoming. Quick service and no issues throughout.
December 19, 2025
Reply from National Windscreens - Rochester
We appreciate your positive feedback! We're so glad to hear that you received great and quick service from a friendly and welcoming team, and that you experienced no issues.
First class from start to finish
December 11, 2025
Reply from National Windscreens - Rochester
We're glad you enjoyed your experience with us! Thank you for sharing your positive feedback; we appreciate it.
Fast and did an amazing job
December 8, 2025
Reply from National Windscreens - Rochester
We're so glad you had a great, fast experience. Thank you for your amazing feedback; we appreciate it!
Professional friendly service
December 2, 2025
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent customer service
Quick, easy and efficient with excellent customer service.
December 6, 2025
Reply from National Windscreens - Rochester
We appreciate your positive feedback! We're so glad you found our service quick, easy, and efficient, with excellent customer service.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was told that the wipers which i…
I was told that the wipers which i bought were orignal but they were not orignal the very second day when rain started it started sqweeking sounds they charge high proce for wipers but they give the lowest price not satisfied at all
November 26, 2025
Reply from National Windscreens - Rochester
We appreciate you bringing this to our attention. We're sorry the wipers you purchased made noise during rain and didn't meet your expectations. We'll look into this to ensure better quality.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The person who changed my windscreen…
The person who changed my windscreen was before the time he said he would be there and was very efficient
November 21, 2025
Reply from National Windscreens - Rochester
We're happy to hear that the technician arrived early and completed the windscreen replacement efficiently. Thank you for your positive feedback and your time.
Service was easy and screen was…
Service was easy and screen was replaced. No issues in collection on a busy industrial estate.
November 7, 2025
Reply from National Windscreens - Rochester
We're happy to hear that the screen replacement process was easy and convenient for you, despite the busy location. Thank you for your positive feedback!
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to arrange and reliable.
Easy to arrange, turned up on time and did a great job.
November 20, 2025
Reply from National Windscreens - Rochester
We're happy to hear that arranging our service was easy, and we appreciate your positive feedback regarding the work completed.
Great service
Great service , very pleasant staff and done in the time frame quoted
November 19, 2025
Reply from National Windscreens - Rochester
We're happy to hear that you found our service great and our staff pleasant. We appreciate you acknowledging our efficiency with the timeframe quoted!
Average service
Arrived on time
Repaired stone chip ok
But left resin flakes all over my bonnet which was hard to remove from my paint work.
November 17, 2025
Reply from National Windscreens - Rochester
We appreciate your feedback and are sorry to hear about the resin flakes left on your bonnet. We'll review our processes to prevent this issue in the future.
Attention to details and great customer…
Attention to details and great customer service
November 11, 2025
Reply from National Windscreens - Rochester
We're happy to hear that you enjoyed your experience with us! We appreciate your recognition of our attention to detail and customer service.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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