Scott finished the job and as best he could, he cleared the mess that had been created when the back window was smashed. He gave advice about when it could be cleaned and washed and advised how to g... See more
Company replied
Location
Switch locationUnit 6, Colebrook Industrial Estate, TN2 3DG Tunbridge Wells, Kent, GB
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See what reviewers are saying
Soooooooo very happy with the repair they did to my car’s windscreen. I forget the technician’s name but he was extremely polite, and extremely professional. You cannot see the repair, it is literal... See more
Company replied
The person who got sent out to fix the crack in my windscreen was incredibly lovely and even went out of his way to fix some of the sealant someone else had done a dodgy job of. 10/10 service.
Company replied
Left old screen behind, damage to vehicle, left rubbish on the floor. Called local branch very apologetic said they would send driver back that day. Different driver came back 2 days later. Emailed He... See more
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Company details
About National Windscreens - Tunbridge Wells
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Colebrook Industrial Estate, TN2 3DG, Tunbridge Wells, Kent, United Kingdom
- 01892-640-216
4.2
Great
37 reviews
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The replacememt windscreen was a cheap…
The replacememt windscreen was a cheap copy with increased wind noise the trim does not fit complained where i had i fitted not even a courtesy call from the manager how to rectify the situation if it breaks again i will definately not go there again poor workmanship poor customer service
Update sent a nice e mail implying they would vontactvme deicate a comllaint manager shame this service is the same as yhere repair poor as nobody has contacted me to date
October 29, 2022
Reply from National Windscreens - Tunbridge Wells
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Professional service
Very easily arranged windscreen replacement. Friendly staff, and efficient work ethic.
October 28, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Shocked and appalled by their service
Shocked and appalled by their service, my insurance company have issued me a refund of my excess as they in turn wet not happy with national windscreens service! I would like to point out that after speaking to national windscreens customer service nothing was done, so this is when my insurance company stepped in
October 21, 2022
Reply from National Windscreens - Tunbridge Wells
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly and efficient!
October 17, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Mobile replacement of windscreen for…
Mobile replacement of windscreen for London Taxi. Completed quickly and efficiently. Good job done.
September 13, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
September 24, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent friendly service
Excellent friendly service. The Tunbridge wells branch is a asset to be proud of.
September 16, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick professional service
September 9, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rear Camera now not working
Before I moan, I must say, the staff were really friendly and genuinely nice guys.
Had a windscreen fitted to my Range Rover Evoque.
Received a call to say the car was taking longer than anticipated due to camera calibration issues!
Was called around 3 hours later to say it was finally done and ready for collection.
All looked good however...... when I got home and reversed outside my house, the rear camera was not working, with a screen message of "Consult LRJ Dealer".
Took it back the following day (now 2 days taken off work) but the technician was unable to reset it or get it working.
Have now been left with no rear camera and, a likely very expensive bill from Land Rover Jaguar.
Doubt I will have any redress with N.W. but, also question if the training given to the guys regarding vehicle technology is adequate.
5 Stars - for the Guys
0 Stars - for NW and where I have been left holding the baby with this.
August 31, 2022
Reply from National Windscreens - Tunbridge Wells
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very good efficient service.
September 4, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
Very accommodating. I had to drop my car off in the morning and collect after work. The guys were very helpful.
August 20, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Tunbridge Wells
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent customer service from…
Excellent customer service from Lawrence (Tunbridge Wells - Manager) and Cameron (Mobile Technician) 3 nasty chips repaired on my windscreen, all are now virtually invisible. Brilliant expertise and all sorted in an afternoon - I will definitely use National Windscreens (T Wells) again. Many thanks
July 18, 2022
Reply from National Windscreens - Tunbridge Wells
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Good customer service.
Good customer service.
Guys did a good job, very efficiently and they communicated with me really well.
July 6, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good for repairs
Reviews here are pretty polarised! Having looked through the 1 stars, it seems like you could be in for a rough ride at some branches if you need a windscreen replacement.
My experience was a minor repair job (a small bullseye crack and a small chip) via the Tunbridge Wells branch. Came out quickly, really nice, personable technician who got the job done in all of 15 minutes or so. Repair is basically invisible; you'd never know that there had even been a problem. Nobody wants a cracked windscreen, but thank you for making the experience brief and bearable. :)
July 4, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service before and after the…
Excellent service before and after the windscreen was replaced. Helpful and friendly and the quality was great. Better radio reception and my climate sensors now work correctly.
July 1, 2022
Reply from National Windscreens - Tunbridge Wells
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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