Emily was a gem, a good deed in a naughty world, when I was unexpectedly in hospital, following some days being increasingly unwell at home. She collected my keys from me in hospital, zoomed off t... See more
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Excellent company. Our cleaner is always on time and does an excellent job of cleaning our entire house, and asks if there is anything else we need her to do. She even interacts with our many pets. We... See more
Company replied
For several months, I have been hiring Nationwide Sussex for my fortnightly cleaning needs. The cleaning service is quite reasonable priced, especially considering the level of service plus I have two... See more
This 5 star review is for Jackie who just cleaned my home today! She came right on time and worked tirelessly for 3 hours. After finishing each room, she asked me to check to make sure the cleaning wa... See more
Company replied
Company details
Written by the company
Local Cleaners and Ironers. Insured. Vetted. Reliable. Honest. Affordable Service. Free up your precious time. Weekly, fortnightly. Minimum of 2 hours per clean. Elderly clients - making beds, washing clothes and general help.
Contact info
United Kingdom
- info@nationwidecleaners.co.uk
- nationwidecleaners.co.uk
4.7
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great company
I have used this company for a couple of years. The cleaner they supply has always cleaned my house thoroughly and I am delighted with the service they provide. If ever there is an issue, they are happy to help and refunds are always provided for holidays/cleaner sickness etc.
March 31, 2019
Unprompted review
Reply from Nationwide Cleaners
Paul, that is fantastic to hear! We possess many first rate cleaners who like in any organisation are the backbone of our company. Excellent staff equal excellent results. All the best. Peter
I would recommend !!
I would recommend !!! I am happy with the work they have done Good Job!!!
March 13, 2019
Unprompted review
clean quickly and cheaply recommend!!!
March 11, 2019
Unprompted review
Squeaky clean, one happy customer
Many Thanks for the great work you have done in our flat , it smells lovely and it’s spotless can’t fault the work you have done. Will Call Again
March 7, 2019
Unprompted review
Look forward to continuous service with…
Look forward to continuous service with Nationwide Cleaners.
They do great job.
March 7, 2019
Unprompted review
Do not use
The cleaner came round for the first time this week. She apparently did 3 hours but the sinks were dirty, the bathroom vanity cabinet hadn't been cleaned, the stairs hadn't been hoovered and she scratched my new bathroom sink. I complained to the agency but they did nothing about it and still asked for my agency fee. Do not use, the service was appauling. I have cancelled the service now as its completely unacceptable.
March 1, 2019
Unprompted review
Reply from Nationwide Cleaners
Michelle,
I am very sorry to hear this. If you can provide me with your contact details, I will see what can be done to remedy the situation by speaking to you and your local branch manager.
The cleaner, who is very experienced and has received good reviews from other clients, has confirmed that your property required a substantial amount of work which could not be completed with the time allocated for your first clean and that the scratch was preexisting, being covered by dirt as you confirmed above.
You were also offered a refund for the agency fee later which you declined.
Apologies for the inconvenience you have suffered and I will do my best to sort it out.
Thank you.
Peter (Managing Director)
info (at) nationwidecleaners.co.uk
07986 600316 is my personal mobile
Great service
I've been using this company for about two years now and have always been very happy with them. The office staff are very friendly and efficient when I need to contact them, and the cleaners are reliable and do a good job. Would recommend.
October 16, 2018
Unprompted review
Reply from Nationwide Cleaners
Louise, that is very considerate of you. Our office team and our cleaning team really appreciate your comments.
Good cleaning company
When I spoke to Kate she was very polite. I got my cleaner the next day and I was very happy about. When the cleaner came she was very kind and polite. She got straight to work. When I came back the house was spotless. I could see that it was very thoroughly cleaned. I am very happy that I have found the right company.
October 12, 2018
Unprompted review
Reply from Nationwide Cleaners
Kate has been doing this for 10 years so she is very knowledgeable and she has an experienced, reliable team that have been with her for a long time.
I have loved my cleaner
I have loved my cleaner, Daniela. She is prompt, trustworthy, efficient, pleasant, and a great cleaner. I would give her 5-stars.
I have found it a bit tedious working with Nationwide, though Kate is always quick to get back to me. I don't like having to notify the company myself in order to keep my payments straight if my cleaner has to be absent. I just don't feel like I always have direct contact and often have to wait overnight to get feedback. That is probably due to my schedule as much as to the company's schedule.
October 12, 2018
Unprompted review
Reply from Nationwide Cleaners
Dear Laura,
Thank you for your feedback. I'm glad you loved your cleaner. I'm sorry to hear that you weren't entirely happy with the service. We aim to respond as soon as possible, but unfortunately we don't have the resources to answer the phone outside of working hours.
Best regards,
Kate
Excellent service
I have been using this agency for three years. They are professional and experienced and make every effort to match your requirement with one of their staff.
I have valued Nationwide Cleaners service very much.
October 12, 2018
Unprompted review
Reply from Nationwide Cleaners
Redapra, thank you for your wonderful compliment about our cleaners and office team. They will be very happy to hear this as they do their best every day and it is nice to hear they are appreciated. Peter
Poor communication
Poor communication, inaccurate forms. Still waiting to get my key back nearly a year on!
October 11, 2018
Unprompted review
Reply from Nationwide Cleaners
Dear Mrs Durell,
I am sorry to hear about the issues you have experienced.
You never told us there was a missing key, so we could not contact your cleaner to ask for it back. You have had several cleaners from us, so can you please tell me which lady has it?
You still have a cleaner from us, Priscilla, who you said you were happy with and you have been with us for over 2 years. She is one of our best cleaners in your area.
Regarding the communication and forms, I would like to speak to you to clarify the details so we can look at improving our systems based on your feedback.
I have phoned you multiple times leaving several messages, so it would be appreciated if you could return my call to resolve your problems.
Thank you
I have a regular cleaner through…
I have a regular cleaner through Nationwide Cleaners and I love coming home to a sparkling house! The office staff are very polite and always sort out any issues quickly. I would recommend them.
October 10, 2018
Unprompted review
Reply from Nationwide Cleaners
Much appreciated! Although I am biased (!), we have a very good team with many fantastic people who have been with us for many years. Thank you. Peter
Excelent Service
I have used Nationwide cleaners a few times and am very pleased with their work. The cleaner was very polite and efficient.
Would definitely recommend them.
Mr Page, Crawley
October 10, 2018
Unprompted review
Reply from Nationwide Cleaners
Thanks for your review. Our Crawley cleaners are first class as are our branches nationwide across the U.K..
Extremely accomodating
I had builders in and out first few weeks so it was a bit chaotic and couldn't be there to show the cleaner around, she was great none the less and the office have been extremely accomodating
Thanks loads!
January 11, 2018
Unprompted review
Reply from Nationwide Cleaners
Clare, that is great to hear! Our team always do what they can to help our clients. The cleaners are very flexible on tasks in order to do an outstanding job for you. Cleaning, ironing and any reasonable domestic task is fine. Many of our more mature clients like making beds, washing clothes and many other forms of assistance being offered by their cleaner. Peter
Excellent service, reliable and nothing too much trouble.
I use nationwide cleaners for two hours, once a fortnight. We have the same cleaner each time and can contact Basil if we want anything extra or different to our normal arrangement. We are very happy with the service we receive.
October 6, 2015
Unprompted review
Reply from Nationwide Cleaners
Elaine, that is very generous of you with your considerate review. Our team is pleased that you are so satisfied with the cleaning service. Peter
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