Nationwidehottubhire Reviews 

Do not use this company - they took payment for my order in August but the hot tub did not arrive. They do not respond to phone calls, emails or via the contact form. I have reported the company for fraudulent activity and they are under investigation.
If you are also a victim of fraud, log a report on the ActionFraud website or call them on 0300 123 2040.

Hot tub not received even though paid for. No reply from email or phone
Happy Christmaa Nationwide Hot tub Hire. No stars!!

Scam hot tub didn't arrive no answer to several phone calls don't buy from these people

Hot tub did arrive and it was OK not great. Kept losing temperature. There is no customer service. Noone answers your emails or phone calls you WILL NOT get your £50 back it’s a complete con

DO NOT USE THIS COMPANY
I paid for my hot tub middle of September for my daughters birthday on the 21st of October. The hot tub did not arrive and I have not been able to get any response from calls, emails or the live chat! Absolute scum. To disappoint your customers down to the very last day is disgusting, leaving no time or money to hire from an alternative company, resulting in calling the friends and cancelling the arrangements! How can you have a hot tub party with out a hot tub?

DO NOT USE THIS COMPANY!!! Total sharks, we did get a hot tub, but no instructions, it was broken, awful customer service (when some eventually answered the phone) and then they have ignored all attempts to contact them for a refund. Ruined a celebratory weekend trying to sort this out. Awful.

Do not use this company, complete scam, no hot tub arrived, no refund, DO NOT USE

I think this company may have gone bust. I tried to hire a hot tub for this weekend. They took my £160, then no delivery, no communication and all their “24/7” contact options drew a blank. The chatbot on the website isn’t connected, no response to phone and email. If they are still in business then it’s a pretty terrible service. I’m not sure how they can continue taking money for a service they don’t provide.

Minus stars! Not sure who the ‘good’ reviews are coming from but looks like I’m in the majority with the bad reviews... no communication once they’ve received the hot tub back, no refunded deposit despite numerous emails sent. No fb page, no contact number, they must be making a fortune with all these ‘refundable deposits’ that they are keeping!

Absolute sham. No ‘24/7’ support. They sent the hot tub to my home address instead of the holiday home address. They offered another date, which didn’t suit as we were on holiday for a limited time. They then asked me to return the unit, which I had not received, then did not reply to my requests for a refund. We were able to claim via our credit card, however they withheld the money for the couriers 😡. Honestly just don’t bother. I wish I’d read the reviews on here first!

Booking went smoothly, they took the money, no problem. Delivered ok and hot tub had one small issue which I resolved myself as there is no support despite declaring 24/7. I had to push to get the hot tub returned, no address supplied so I ended getting an address off of their website, which didn't look right. Forget getting the £50 deposit back as all communication ceases.

All was okay when I received the hot tub and helped out when required to set it up. When it came to the deposit got no response at all via email, chats etc. After a number or emails unfortunately I had to escalate it further with my bank to receive my refund. They hope that people forget or give up so they can keep it. Will never use them again and will not recommend them!!!

Cannot get anyone to respond to me regarding my £50 deposit refund? Not responding to my emails and no answer on phone (supposed to be 24/7 support)

This company don’t even deserve the 1 star.

Hopeless, useless and unprofessional from the start. I cannot believe I have paid £209 for a cold paddling pool with jets. The pump does not work, the hot tub arrived via courier with no instructions on how to put it together and it has been gushing water onto my brand new decking for a day and a half.

A waste of money, time, water, electric, £60 extra to be spent on a hose and pump to dispose of the water afterwards and we haven’t even been able to use it because it won’t heat up.

I ended up giving up with this “24/7 customer service” and contacted the manufacturer who have confirmed that the pump is ‘broken and needs an immediate service’. The audacity this company has to send a product out that isn’t even working, needed hoovering and cleaning before use and sending not one single instruction along with the package.

The website is misleading and money grabbing.

I honestly have no energy left to fight at this point so won’t go into anymore detail surrounding this terrible experience I have had up to now.

If I am not refunded in full and compensated for the time, water and pump by the time they come to collect the hot tub I will be keeping it and selling it on. If the company even cares enough to check it’s reviews I suggest you reply to my email immediately.

We hired a hot tub for the last weekend of the kids' summer holidays. The filter failed within hours. We tried to contact them repeatedly using their 24/7 support routes - telephone and live chat, no response. Experience ruined. And since then, no collection. We have called and emailed repeatedly and hot tub is still here. We cannot recommend this company.

At first everything was fine, quick at responding, delivered on time, and even helped when I wanted to extend keeping it, (more money) then when it came to getting £50 deposit back they just stopped replying. Emailed sales, customer services and also the live chat an got zero response! No number to call just a shambles of a company that advertise 24/7 response

NationwideHotTubHire have a chaotic business model.

The order process was fine and the remote 24/7 responses were ok…at first.

The hot tub arrived with a broken plug (poor packaging contributed).

The manager suggested I just put a new plug on at first - not very H&S conscious as I am no electrician and the plugs are sealed.

New pump efficiently dispatched. I then went to finish unpacking the large box to find NO hoses for connection. I sent a photo of NO connections.

After trying to blame DLD delivery “again”, clearly the hoses should be in the same box which was sealed, the manager admitted there was a problem with the packing team.

They dispatched the hoses. Although I lost a day we were just excited to finally be able to set up the hot tub - only to find the air-hose was not included with the hoses they sent, so I could not inflate it with the compressor supplied.

Again there was little responsibility taken or I felt empathy and they simply gave up at that point.

I had to source my own inflation pump, which was time consuming.

As with the other review the company simply stopped responding and have ignored my numerous request (by phone, email and message) for collection - it is packed and beyond our contract.

The company is clearly unable to manage spikes in demand and are now - I suspect, using our house as extended free warehouse space, while they try and manage the bank holiday backlog of returns.

I have zero faith in NationwideHotTubHire and regret using them.

A small discount on next hire (not that I will use them again now) or preferably a more sincere apology may have helped but the longer they have dragged out this sorry episode the lower my opinion of NationwideHotTubHire has gone!

DONT HIRE FROM THIS COMPANY! I hired a hot tub in December through this company. It was faulty and they were awful at responding- a complete waste of time and money. They said I would recieve a refund but after the hot tub had been collected they stopped responding to my messages and I didn't recieve a refund. Awful scam!!