Native Smokes 4 Less Reviews 563

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authenticity of the products, often noting their satisfaction with the selection and unbeatable prices. Many consumers highlight the efficiency of the ordering process, describing it as clean and easy, and frequently commend the fast and reliable delivery service, with items arriving promptly and well-packaged. The customer service is repeatedly described as exceptional, with reviewers appreciating the friendly, responsive, and professional support, as well as the clear communication and updates provided throughout the order process. However, some customers also noted occasional issues with slow deliveries, even to major centers, suggesting that delivery times could sometimes be longer than expected. A few other people also felt that there were rare instances of missing items in their orders.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy ordering process,... See more

Customer service

Reviewers consistently express high satisfaction with customer service, highlighting its exceptional quality.... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

They always make sure I get my order promptly and it’s never wrong. There’s never any mistakes or any problems and they always give me better customer service than any other vendor I’ve ever ordered f... See more

Company replied

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more

Rated 5 out of 5 stars

Primtimes...... been a few years without flavoured tobacco for me. These are better than the originals. Burn great, taste great, not too dry, not too tight. These be just right. Thank you for enhancin... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely impressed every single time! I’ve ordered from NativeSmokes4Less multiple times now, and they have never disappointed. The prices are unbeatable, shipping is fast and reliable,... See more

Rated 5 out of 5 stars

Absolute class. Had a great experience with Nikki from the customer experience side of things. I had paid for 4 tins but only 3 showed up in the order confirmation. I reached out to the team and they... See more

Rated 5 out of 5 stars

Over the past year and a half i have ordered 6 times from these fine folks. Everytime the order has been correct well packaged and delivered in a timely manner. And when I had any questions the commun... See more

Rated 5 out of 5 stars

These guys are awesome and always supply quality products. I have ordered 8 times from them over the past couple years and every time has been perfect. In my most recent order they threw in a bunch of... See more

Rated 3 out of 5 stars

Expect slow deliveries even into major centers like Calgary, like 5 business days or more. $19 fee for delivery should get it quicker. They would be a perfect group to deal with if they could resol... See more

Company replied

Rated 5 out of 5 stars

NS4L Fast shipping and Great Support! I placed an order with NS4L on Monday. My order shipped out on Tuesday and was at my door by Wednesday. I received everything I ordered so no complaints there.... See more

Rated 5 out of 5 stars

We had issues with a package(UPS), it got returned for no reason. Native smokes did everything in their power to correct the problem. Always a good experience with them. Will be continuing to purchase... See more

Rated 5 out of 5 stars

I can not say enough good things about this company especially Nikki. They dealt with my order issue (which I caused and was no error of theirs) like real professionals. I value the help and the imme... See more

Rated 5 out of 5 stars

There was a mix up with my order as it was a bigger size order than usual. I reached out to them and their team Niimi, Fin and Nikki were shockingly quick with their reply. I was also down with the ro... See more

Rated 5 out of 5 stars

I absolutely love this company!! Every interaction and purchase has gone very well and the products far exceeded expectations. The website is easy to navigate, they are very fast to ship out orders, n... See more

Company replied

Rated 5 out of 5 stars

Always a great experience. Nikki was very helpful, quick to respond, and went above and beyond to make things right and ensure everything was handled properly. Communication was clear the whole way th... See more

Rated 5 out of 5 stars

Great service, great prices! If you have any issue you can use the chat feature and reach a human. Fast response time and if you sign up for email communications you will receive an occasional promo... See more

Rated 5 out of 5 stars

Created an account for the website before ordering but, my order was not linked to my existing account. Reached out to the support team and spoke with Nikki. She ensured my order made it out to me and... See more

Rated 5 out of 5 stars

We were ordering smokes from another site and our family member told us to order from Nativessmokes4 less. We placed our order and found out the prices were really good and the delivery service was ex... See more

Rated 5 out of 5 stars

Niimi from customer support was outstanding with helping me with my order making sure everything got processed properly as I was having issues. The quality and quantity of tobacco/nicotine products... See more

Rated 5 out of 5 stars

I have ordered a few times, with great product and fast delivery. I had an issue with my last order. Niimi was exceptionally great to deal with, and handled everything very competently and profession... See more

Rated 5 out of 5 stars

I order from them all the time because they have great products, prices and customer service! They always check in, after an order has been placed to let the customer know the tracking information and... See more

Rated 5 out of 5 stars

I received the wrong order and when I contacted the company without hesitation they replaced my order immediately. They truly care about their customers and the service they provide. Loyal customer... See more

Rated 5 out of 5 stars

compare to another compagnie i will not say, here is professional service and satified me with products and delivery i have try another compagnie for test but it is still on hold since 9 september 1... See more

Rated 5 out of 5 stars

I honestly can’t say enough good things about this team. Finding a reliable spot for both tobacco and tobacco-free products is one thing, but finding a company that actually cares about its custome... See more

Rated 5 out of 5 stars

Updated review - initially I had left a negative review of NS4L in regards to an issue I was having. However, within a couple of hours, I was emailed with a very suitable resolution. I’m so im... See more

Rated 5 out of 5 stars

Customer service is fantastic they help u fast with any concerns you have ..there product is very good .. slow burn and good taste ..no pipe tobacco added like many other companies add to there smokes... See more

Rated 5 out of 5 stars

Great service ! I'm a new customer here . I encountered a little problem with my last order . I wrote customer service and miss Niimi took real good care of me . Excellent service. The problem was... See more

Rated 5 out of 5 stars

I ordered a lot of flavoured cigarettes, Slim Watermelon ,orange and grape And the bag of vanilla ,peach and strawberry And they are amazing ! Honestly it was the first time I was ordering on... See more

Rated 5 out of 5 stars

I just tried them for the 1st time and my experience was beyond great! The tobacco is fresh, packaging perfectly profession and the actual delivery speed was amazing. I put my trust in them, as my 1st... See more

Rated 5 out of 5 stars

Product got delivered on time. Prices on most products are comparable to the competition, certain products are priced higher, so order from another site. Quality is as described and generally good and... See more

Rated 5 out of 5 stars

I have been ordering from this company for years! They have the best prices, products, coupons and customer service! There are many companies that offer the same products online, but none go above an... See more

Rated 5 out of 5 stars

I had an issue with delivery (was ups) contacted your company and explained the situation and your people were more than helpful in getting my product delivered promptly and fast. Great comminutions w... See more

Rated 5 out of 5 stars

It was very easy to order and pay. Shipping took a week. No complaints there. There might have been an express option, but I wasn't paying close enough attention. The carton arrived sealed, smokes are... See more

Rated 5 out of 5 stars

After placing my order i didnt get a confirmation email so I reached out, within hours on the weekend I got an email back and they got it all sorted and got my order rolling again. Super happy with th... See more

Rated 5 out of 5 stars

Great company, great communication & service. As soon as I ordered I was greeted with a confirmation from a human. Very nice touch. I wouldn't hesitate to order again from these fine folks! Thanks... See more

Rated 5 out of 5 stars

This company is reliable, fast and great service. They go above and beyond to satisfy the customer, I lost a order once in the mail, they replaced it right way no questions asked . It's good to deal w... See more

Rated 5 out of 5 stars

Been ordering from here over a year and order often! Never a single issue, communication has been promt and friendly. I even get a gift every once in a while. Niimi has been an absolute gem to talk... See more

Rated 5 out of 5 stars

I just wanted to send a huge thanks out to Nikki and everyone else at NS4L. Their delivery and communication are second to none. Thanks so much again from a returning customer!!

Rated 5 out of 5 stars

Do not doubt the integrity of this company. I have made many orders and am always satisfied with what I get. Prices are more than fair. Check out the preroll packs - great quality with same great disc... See more

Rated 5 out of 5 stars

It was a great experience from NS4L, the shippment was finished within one day and I got the full box high class of goods with excellent package. will come back soon again and recommend to others.

Rated 5 out of 5 stars

This is my go to shop for nic pouches. Customer service is top notch and shipping is very fast. Would recommend to anyone looking for a reliable retailer of the products offered!

Company replied

Rated 5 out of 5 stars

People say; be careful it might be e scam. Nothing could be further from the truth. The most attentive service I have ever experienced. Follow up msg. To make sure delivery happened and was I happy. G... See more

Rated 5 out of 5 stars

This company and Niimi in particular are incredible!!! They are always professional and friendly, every order is perfect and shipping is super fast. They truly make you feel like a valued customer whi... See more

Rated 5 out of 5 stars

The ordering and delivery was very fast and painless. Had a slight mixup with an order and it was fixed incredibly quick. Could not say anything less than the best from these guys. Amazing through and... See more

Company replied

Rated 5 out of 5 stars

Yeah this website is legit if you were wondering. Ordered some NYKD pouches and they shipped in about 3-4 days after ordering. Totally worth it. Just put in another order.

Rated 5 out of 5 stars

My first time using this site was a little rocky because of my limited techy skills but no worries with the incredible customer care here. So glad I found them.

Rated 1 out of 5 stars

I had been ordering from here for about a year with no problems until the last time I ordered. The email address for etransfer had changed. I placed an oprder for over $300 and it showed it as compl... See more

Rated 5 out of 5 stars

The website is easy to use. I appreciate getting points and discounts, as well as the fast shipping, right to my door. There's, also, very fast response if I have any questions or concerns. Gre... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

563 reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Prompt service and orders are usually…

Prompt service and orders are usually shipped same day. I had an issue with a lost/damaged shipment and it was promptly replaced. Top marks for service and products. Very professional staff and a well organized business that puts their customers first. A+ rating

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond! Great service!

The staff at NativeSmokes4Less have been very helpful and responsive in every transaction I’ve made. Genuinely nice folks who really care about their customers and service. I highly recommend this company. (They sell more than just smokes!!)

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I have dealt with other companies offering similar products but they did not have the customer service that Native Smokes 4 Less has.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent transaction

Excellent transaction. Computer glitched and made an error on my order and it was handled properly right away. Great service.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I order from them all the time because…

I order from them all the time because they have great products, prices and customer service! They always check in, after an order has been placed to let the customer know the tracking information and when your order will arrive. The products are great and they will always answer any questions you have about them!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, they are very fast with answers and solutions. The products are very good, might I say excellent. Their promotional emails are also quite funny.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

The processing was quick and the delivery was spot-on

The processing was quick and the delivery was spot-on. This was my second order. The "Native Smokes 4 Less" customer support was super helpful with the clarifications I had. The product was also in perfect quality. Overall, very satisfied experience and highly recommended!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

5 star!

My first order was perfect and the product is very good.
The price is excellent
Delivery was 4 days to Toronto Customer Service is 5 🌟.
I will use again.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Wednesday and they arrived…

I purchased Wednesday and they arrived Friday .amazing support from Niimi ❤️ They cared also if I recieved it.got also points for the next purchase . Aleksandra

March 4, 2026
Unprompted review
Native Smokes 4 Less logo

Reply from Native Smokes 4 Less

Thanks for the kind words! Wednesday --> Friday is pretty quick! We're not Amazon but we're getting there.

Rated 5 out of 5 stars

Top tier

The ordering and delivery was very fast and painless. Had a slight mixup with an order and it was fixed incredibly quick. Could not say anything less than the best from these guys. Amazing through and through.

March 3, 2026
Unprompted review
Native Smokes 4 Less logo

Reply from Native Smokes 4 Less

Thanks for taking the time to leave us a review. Appreciate you as a customer.

Rated 5 out of 5 stars

I absolutely love this company!

I absolutely love this company!! Every interaction and purchase has gone very well and the products far exceeded expectations. The website is easy to navigate, they are very fast to ship out orders, never a negative experience. The response team for the support email was very prompt to get back to me which I find absolutely remarkable and a rare occurrence! 10/10 highly recommend 🌟

March 2, 2026
Unprompted review
Native Smokes 4 Less logo

Reply from Native Smokes 4 Less

You're what keeps us improving and showing up, thanks for the review!

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