I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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Review summary
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Reviews shaping this summary
Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more
I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more
Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more
Company details
Written by the company
At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
4.8
Excellent
441 reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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I have been using Active Care Cream for…
I have been using Active Care Cream for a few years now and enjoy getting reminders of special offers.
My last order came the next day which was excellent service as I was nearly out of cream and this was much appreciated
February 24, 2026
Fast service
February 24, 2026
Really works.
Really works.
Over the last few years we've had the antiseptic cream, tallow care, active care cream, handwash and hand cream.
Everyone does the job great and they smell wonderful.
January 5, 2026
Put on the cream before bed found it…
Put on the cream before bed found it really worked and had a really good sleep will be buying more
January 27, 2026
Relieves muscle ache really well
January 27, 2026
It is pleasure dealing with this…
It is pleasure dealing with this company. the service is great as are the products.
January 27, 2026
easy to order and quick service
easy to order and quick service. product as advertised and well presented.
January 26, 2026
Magnesium spray
For the first time I slept 7 hours solid, no wakes up with horrible restless legs. Really happy with the magnesium spray,
January 18, 2026
Very pleased with the product and the…
Very pleased with the product and the service received. Would recommend.
January 5, 2026
Good products, efficiently dispatched
I placed an order with this company having used a gift of one of their products. I received the well packaged products by return of post.
January 6, 2026
Excellent customer service.
January 5, 2026
I just love the Active Care Cream
I just love the Active Care Cream. There customers Service is also excellent, lovely company Thank You
January 5, 2026
I’ve been using Active Care Cream for…
I’ve been using Active Care Cream for years to help with joint pain before having replacement surgery. Now my wife uses it for lower back pain.
January 5, 2026
Wonderful healer
Although I ordered my second amount of Active Care Cream during the Christmas break it came very shortly after. I think the cream is doing a great job caring for my joints.
January 5, 2026
Thank you so much for such beneficial…
Thank you so much for such beneficial products.
January 5, 2026
The Pure Shea Nut Butter - a miracle in a tin!
The Pure Shea Nut Butter is absolutely incredible! I’ve spent a fortune over the years on expensive face and body products that promised to help my very dry skin, but nothing has worked so effectively. This time of year, when the heating is on, my skin usually suffers the most. This butter has completely transformed my skin - no visible dryness or cracked skin. I simply rub it between my hands to melt it and then apply. I’ve even started using it on my face over my serum, and I now I don't need to reapply face moisturiser in the afternoon because my skin no longer feels dry and tight.
If you struggle with very dry skin like me, please give this a try.
December 17, 2025
Unprompted review
We have been using this for many years
We have been using this for many years, always comes within days. We find it really it does help reduce pain, and makes living bearable.
November 25, 2025
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