Nature Backs Reviews 155

Hands down my favorite brand of shirts! The designs are trippy and unique, and perfect for outdoor adventures!!

I have been buying from this company for a few years and I’ve never been as disappointed as I am now. I ordered a bundle of shirts, over $100 which is the most I’ve ever spent with Nature Backs. The order was placed on 5/7, a Saturday, so like their website said I expected it to be updated Monday or Tuesday. The next Wednesday (5/11) they created a shipping label. Well, since then, USPS hasn’t received the package. Here’s the kicker…When I reached out to Nature Backs about when they would ship my items they CLAIMED TO HAVE IN STOCK, they claimed to have issues with their supplier and they were waiting to receive merchandise to send out orders. I did not opt to do a pre-order, and saying you have ready-to-ship items that you don’t have is false advertising. I told the company I was a little disappointed because the whole point of me ordering shirts that were in stock was to receive them faster but that I was glad they gave me somewhat of a timeframe. Their response? “Thank you for the support.” Save your money!!! Terrible customer service and reading their replies on BBB they are rude as well.
And I believe all the reviews below 5 stars are fake to get the rating back to 3 stars.

Ridiculously long shipping time.
Ordered three items nearly a month ago it got “shipped” the day after order and has since just sat in two places. Unable to contact shipping company and Nature Backs just say “it’s in transit”

I am very much so not happy. I saw the nature backs daybreak (organic) long sleeve Forrest green shirt originally on their Instagram And instantly fell in love as I love that dark green color and instantly ordered it. The first shirt I received was a black daybreak from them and so I contacted them and they sent me a new one. When I received the new one it was a great disappointment as it was a light green blue color which matched their regular Forrest green daybreak color not the (organic) color which was that dark green color so I contacted them once again and sent photos but they told me that it was the correct one, a daybreak Forrest green. They never mentioned ORGANIC, even though I included multiple screen shots of my order confirmation and a picture of the shirt online next to it which showed no closeness in color. I’ve never had problems with them in the past which I’ve ordered from them for the past year and loved it until now which it has been absolutely crap as they took three days to get back to me the second time probably knowing they screwed up again but being unwilling to admit it. It’s nice knowing that when your in love with a color they try to cheat you out if it and sell you other crap that isn’t even close to what the photo looks like… oh yeah that is called false advertisement.

Ordered a few items, paid for them but never received anything. Helpline said they couldn't help me, so my money is lost and I don't have the clothes... Wouldn't recommend

Very disappointed, they have a range of really cool t-shirt designs as though they would appear on the front of the tshirt. However when they arrived the design pattern is on the back which isn't clearly shown on their website. I don't know any other company that would use a thumbnail of the back of the tshirt to promote the designs. Very disappointed with them

At first I thought they were a cool company with cute t-shirt designs but then I made a purchase...
I paid extra for faster delivery and got my order in before their website's "arrive by Christmas" deadline, yet my order didn't arrive until January 8th.
When it did arrive, it was too small. The website clearly states "Free 30 day returns and exchanges. Purchase with peace of mind. If it doesn't fit right or if you just have second thoughts, we got you!" However, when I asked for an exchange I was told they don't do international refunds, returns or exchanges, which was very confusing given the above statement.
Fast forward to me emailing the customer service team several times and I was met with a rude representative and a point blank refusal to change the item for the correct size, with no chance of seeing my money again.

Had they clearly stated they don't do international returns, I wouldn't have ordered.

Very disappointed. Don't waste your money.

Slow delivery but fantastic quality products, great fitting t-shirts and jumpers with unique designs. Shame about the slow delivery times (to the UK)

Terrible company.

I waited well over a month without hearing anything about this order besides the confirmation email. When I looked to track it, it hadn't even been shipped! It was still in the US. So I asked for a refund and got absolutely no where. I'm £21 down and looks like I won't be getting it back any time soon.

Don't waste your time or money with this company - complete and utter scam.

I have loved every shirt I bought! GREAT quality and they just keep coming up with cooler designs. I’m addicted!

Always have a good experience with NB. Satisfaction is up to the roof! The Shirts are always comfortable and great quality!

⑤⓪⑥    -①①⑧②Terrible quality clothing for the price I bought two dresses from Outcast. Both were terrible material and both were see through to the point where i could not wear them without having a nipple or a tattoo showing through. The sizing is way too big and not figure hugging at all.I contacted them via this help he parcel and requested the refund straight away. Great customer service, thank you !!Do not waste your money!!!.do not buy from there

Utter disappointment.
I placed an order over 3 weeks ago and it hasn't even SHIPPED (yes, not delivered). All it says is a shipping label has been produced and that's it. This sadness just seems to carry over to their customer service since they take days to reply. Never buy anything from this company - designs are ok, but not worth it if I never even received the product.

First time on this website and very disappointed with the service received. I chose the $25 fast delivery when usually it would have been free to receive it in 1-2 days as mentioned on the website. After 14 days I haven't received it yet… Customer service takes 3 days to respond and won't refund me the $25 shipping… Don’t buy with this company!

Worst company ever! Never received my clothes and they are not refunding my money. Don't buy anything from Nature Backs. They are scammers!

It took three emails, one BBB complaint, an instagram message, and finally a phone call to cancel and refund my order after it had been sedentary in their “order queue” for THREE WEEKS with a shipping label created but the order was never fulfilled.

What a joke this “company” is.

However, canceling/refunding the order was extremely easy once I actually reached a human being over the phone.

Their designs are cute but what a headache!

Here is a copy paste from these halfwits:
Just to let you know that once the package leaves our warehouse, we do not have any control over or can handle the said shipment thus we are waiting for the Global Post to take action on this and from there we can follow right after we receive the returned package.

The item was never delivered, I have tried contacting the couriers and received no response and the pathetic customer service reps keep telling me to sort it out myself. Also they are very rude, I would have been fired if I tried that bull when I was working customer service.

Took a little while to arrive, which was totally fine, I was prepared for that :)
T-shirt arrived, loved it, altho slightly different colour to the picture. But loved the t-shirt!.

However, wore it once, washed it, and it's almost doubled in size! It's stretched about 5 inches. Looks terrible on. Hand washed at first to be careful so then machine washed to shrink it back to normal size, but hasn't worked. I look like I'm wearing a t-shirt i stole from a giant.
Emailed to tell them. They replied straight away tbf, and helpful. However, cannot get refund. BUT can get 20% discount on my next purchase, woohoo 😒 I don't want to buy another one. Such bad quality.
Have tried searching for info about how they're made/where they're made. Assumed they would be like eco friendly, good products. But can not see anything like that in their ethos. My fault for assuming that.

In mid-June I bought 5 shirts, paying 18 € for priority shipping - the highest cost proposed (as indicated on the naturebacks.com website) because I am in Italy.
I contacted customer support for the first time after 2 weeks from the shipment asking for updates: they replied that if it had not arrived immediately they would have refunded the money for the shipment.
I contact them again after 3 weeks: the tone of the answers changes and they tell me that I have not selected priority shipping and that nothing will be refunded. They do not know how to give me certain information on where this package is, which, by contacting the Italian Post Office, I discover that it is not yet in Italy after more than a month from the shipment from the USA.

I am sure that the product is of quality, but in terms of shipping management and customer service, they can improve. A lot!

I spent over $200 on two dresses that have the material equivalent to something I could buy in a Halloween store. Love the style, but the quality of the product does not live up to its price. I immediately requested to return them. I was supposed to get an email telling me the address to return them. I DID research for the contact number and i found this⁹¹⁹nine three nine ²⁵⁴⁴
contacted customer service via phone to request a return label. Their response was great
an offer of 15% refund of the value of the returnable items and I could keep them. I replied that I wanted to return them for a full 100% refund DO NOT PURCHASE FROM THIS COMPANY!!DO NOT PURCHASE FROM THIS COMPANY!!DO NOT PURCHASE FROM THIS COMPANY!!DO NOT PURCHASE FROM THIS COMPANY!!DO NOT PURCHASE FROM THIS COMPANY!!DO NOT PURCHASE FROM THIS COMPANY!!