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Thank you. The new book is wonderful and has already helped my kids, particularly after a tummy bug.
The naturedoc online shop is fabulous too. My kids love a delivery of healthy snacks. And i love knowing it is doing their second brain (gut) good
Reply from NatureDoc Shop
Aw. Thank you so much for taking the time to write this. It means a lot to us all.
Best wishes,
The NatureDoc Team
Good products, competitively priced and speedy delivery. Excellent.
Reply from NatureDoc Shop
Hi Victoria,
Thanks so much for the feedback. It means so much to us as we try super hard to choose our range carefully, price it reasonably and zip it out to you quickly!
Best wishes,
The NatureDoc Team
If you may sceptical about this website, fear not. This is a genuine and super helpful family run business that you can trust. Along with this site, I also checked them out on LinkedIn. I sent an email for a stock check because this item is basically out of stock every where in the UK! I got a response back within minutes. I placed my order on the weekend and got a free delivery first thing Monday morning. Thank you Christopher for your help!
Reply from NatureDoc Shop
Hi Amanda,
Thank you for the super review! We do our best!
Best wishes,
The NatureDoc Team
I have used naturedoc many times. Great products, fast delivery and prompt responses from the staff. Excellent
Lucinda has been so helpful guiding me through the endless choices when it comes to helping my neurodivergent children. She has recommended products which have helped them so much, and she is always there when I have questions or need advice. Just a wonderful organisation.
Very practical and helpful recommendations.
It’s a well run company with an easy communication and booking service.
The practitioners have Lots of knowledge and are great to work with. As well as recommending things, they will also listen to any concerns and work together to find solutions.
Love Naturedoc, such wonderful, evidence based & intuitive advice for my kids. And me!! Always my ‘go to’ for wellbeing advice.
The Naturedoc team are just fab. Orders are always packed and delivered in perfect condition and any issues are dealt with swiftly. Great speedy delivery too.
Melissa Rae is amazing, she was the practicioner for my son. His asthma, and general health has improved so much after I followed what Melissa suggested us to do. I am so grateful to have found Nature Doc. So much better than asking NHS doctors for advise because they never believe the parent or suggest any holistic treatments. Worth every penny spent. Thank you Melissa
I bought fish oil in a glass bottle and the lid was broken when trying to open it. Sent an email to support team who replied back saying it is not their fault and added they sell it cheaper than Amazon! They said it looks like it has been dropped or tightly closed and these bottles required to looked after. Rather than standing behind their product they advised me how to look after it. Since the lid is broken and I can not keep it safe I had to bin the whole bottle and lost money and my trust to this website. Never recommend it to anyone
Reply from NatureDoc Shop
Dear Ezzy,
We are very sorry if you are disappointed. Based on your description of what happened in this review we would have refunded or replaced your fish oil without hesitation.
But your initial email gave a different impression, and you did not reply to my later email offering to discuss further and saying we were open to refunding, before posting this.
We do take a great pride in giving excellent customer service, and it makes us very sad that you are left feeling this way.
Best wishes,
NatureDoc
The ADHD Course was incredibly informative and I believe will help many people with ADHD. A great team effort!
I attended a fantastic workshop on ADHD and found it so informative and came away feeling a lot more positive about having an ADHD teen boy! Thank you so much Lucinda and all your colleagues
Clare
Huge praise for Lucinda. Twice she has taken time to get back to me when I’ve messaged her on social media about issues with my children. She is incredibly helpful and kind and her suggested remedies have been a huge help on both occasions. Thank you
I purchased Colloidal Silver Magic Gel 80 ml -£24 for a recurring heat rash. It did not work for me and I used the whole jar.
They sent me an email to rate their product. When I tried to leave a 1 star review it would not let me save the review. A message came up saying 'you took too long, please try again' I tried numerous times with lightning speed with no joy. Which led me to believe if you don't leave a 5 star rating it will not let you save your review as the only reviews on the website were 5 star. I believe in transparency which is why I'm leaving a review on another platform as the product is not cheap. And the only reason I bought their 'Magic' gel
was because of the 5 star reviews.
Reply from NatureDoc Shop
Hi Pat, I'm really sorry to hear about your experience. We very much value all reviews, good or bad, because we do want customers to make informed choices, and we only want to stock products that people like. Reviews are one way that we discover if they do or not!
We do have one or two star reviews on other products, and people's experiences vary. What tastes good to one person may not to another. And with products like the silver gel, we can't promise that it will work on a specific condition anyway. The balance of formal and informal feedback we have received for it suggests that it is helpful for many people. But your review will be helpful to show people that it doesn't always work for everyone.
I'm particularly grateful to you alerting me to the glitch on our review system. We have recently updated how it works, and I wasn't aware there was a problem. I have been able to reproduce the error message you got in my testing. However, the same alert comes up whether I was testing with a 1* review or a 5* review. No wonder reviews have been quiet lately! I have found a fix, and it was related to caching, which we use to try to make the site faster for you. https://docs.woocommerce.com/document/woocommerce-product-reviews-pro/#section-27
Please feel free to try again, now that I have (hopefully) fixed the glitch.
Best wishes,
NatureDoc
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