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NaturePacUK Reviews 

290
•
TrustScore 4.5 out of 5

4.5

Packaging Supply Store
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Rated 4 out of 5 stars

NaturePacUK is a fantastic company offering eco-friendly packaging solutions. Their products are sturdy, affordable, and environmentally friendly. Delivery is always quick and reliable, and their cust... See more

Company replied

Rated 5 out of 5 stars

Excellent company offering top quality eco friendly packaging at an affordable price. Ordered some platters and 2-ply bags and was pleasantly surprised at how sturdy they were. Delivery was quick and... See more

Rated 5 out of 5 stars

Easy to use website. All items were in stock. Confirmation / Notification emails to keep me up to date with the order process. Very quick delivery. All items arrived as expected. Follow up email... See more

Rated 5 out of 5 stars

I initially purchased 100 cupcake boxes which I found at a really reasonable price and I even found that they were compostable which was really exciting. The boxes were for a charity fundraiser but un... See more

Company details

  1. Packaging Supply Store

Information provided by various external sources

A complete compostable range for all your food-to-go packaging requriements.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

290 reviews

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4.5

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(290)

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Rated 2 out of 5 stars

I paid already for shipping but There…

I paid already for shipping but There was extra hidden charges for
Shipping
After placing my order.
After when you placed your order. I think it goes through different departments and you get several emails with different information
. This is where you see extra changes from one email saying that package is over weight or over size for delivery. I don’t believe this.It costed me more money
Than I expected . The first time shipping fee
You pay , should include everything.

January 14, 2021
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Reply from NaturePacUK

Hi L Y, I am so sorry we have made you feel this way. For 99% of our UK orders the delivery is either free (if the order is over £100) or the delivery charge is £9.95 + VAT. We do state in the delivery section of our website that the Highlands and Islands maybe more and we will contact you.

I see from your order that it was an international delivery address. As you know, at the time the initial cost was £60 for an international shippment. When we came to package your order up and weight it and measure it, unfortunately the cost to ship it to you was dramtically higher. Whenever this happens we always offer you the choice of a full refund for the order, or the option to pay the extra shipping charges.

As a result of your order, we have now increased the basic international shipping charge so hopefully this situation will not happen again.

If you would like to discuss this further, please feel free to call me on (0044)1480 309870.

Best regards

James Turton
Operations Director

Rated 5 out of 5 stars

Excellent products and customer service

I have recently started using NaturePacUK when forced due to lockdown to convert my coffee shop into a take out shop. Cant fault their service and quality of their products. I would have no issue in recommending them to anybody looking to purchase recyclable packaging

October 14, 2020
Rated 5 out of 5 stars

I couldn't have got through the summer without these guys

I place regular orders, always good stock updates and a really efficient service with good communication throughout the process. The range is excellent - I use cups, plates, boxes, cutlery and bags in my cafe. Using Naturepac has meant that I have been able to adapt my business to be Covid secure with minimum hassle and without compromising our environmental ethics

September 10, 2020
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