Natures Healthbox Reviews 

850
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Cold called my 90 year old father Implied they were health professionals. Knew father’s DOB. Took my father’s card details, he thought they would charge £20. They charged £250! We sent back the pi... See more

Rated 1 out of 5 stars

I guess my previous review was removed. I never got my order, and could not even extract a tracking number until asking for weeks. Some guy named Jon sent vulgar messages when I asked for a refund aft... See more

Rated 4 out of 5 stars

I ordered 3 Kombucha bottles last weekend and just received them today, so the delivery to Denmark was pretty fast. Unfortunately, during transportation one bottled opened and I received it empty...... See more

Rated 5 out of 5 stars

Really easy to use website. Fantastic range with great product descriptions and fantastic special offers on products. My second order in less than a week just placed and will be ordering as much as... See more

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2.0

Poor

TrustScore 2 out of 5

850 reviews

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2.0

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(850)

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Rated 5 out of 5 stars

Fast delivery and great price

Ordered packs of hulled barley, which has been a bit tricky to get recently. Arrived very quickly and at a great price. In a nice touch, they even gave a free glass storage jar. First time ordering, everything went well, so will buy from again.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Another great order 👍🏻

Just received my order (earlier then expected) I can not be happier.

I love the layout of the new website, the easy checkout is great and is the perfect one stop shop for everything I need.

Thank you Natures Healthbox ❤️

May 13, 2022
Unprompted review
Rated 1 out of 5 stars

They sending you e-mails to place an…

They sending you e-mails to place an order.
When you want to order, their page does not load for weeks.
Of course I won't order.
Then a month later, the same e-mail comes along.
Impossible to view my basket or pay for this time.
Being honest, there are millions of other pages...
Don't have to suffer to place an order.
I use them, I ditch this...
...and I have a happy day.
After that they got back with an e-mail what led me back to my basket...but than the discount code did not work on, which was suppose to...

May 10, 2022
Unprompted review
Rated 3 out of 5 stars

Seriously - go elsewhere. Very poor service and goods showing as in stock are NOT.

Update: Received an Email from Zoe in customer services after leaving this review. It was aggressive, did not apologise for poor service in any way and accused me of calling them thieves. Rather than this being a one off issue, they are clearly shown as having an awful attitude and no idea of customer care or service:
"I see you have mentioned the £5 refund, but failed to mention to others reading the review of the 20% discount you took advantage of on your £80 order."
(it was £100 order, £80 after the discount)
"Your review has suggested that we are thieves which we are not. We made an error in not getting the goods to you quickly and the stock ran out at the time of ordering."
Yet the only communication with me for 6 weeks was the words 'to follow' written in biro on the packing slip.
What an astonishing experience - truly terrible attitude.

Original review:
This looks like an ethical company and I like to use any company who puts other considerations forward than just profit margin.
However, my experience was not good and I wont be using them again.
I ordered items shown as 'in stock', any normal human being would assume that means they have the items and can service an order. Part of my order was not in stock at all. I've now had clarification that they show items as 'in stock' if their supplier has them in stock, but then when they go to order them after taking your money, their supplier suddenly doesn't have them. Not good.
To compound this, they don't tell you anything. I received three of my five items, and the only indication I had of what had happened to the other two was a biro message on the packing slip stating 'to follow 10/03/2022'.
I waited patiently till it was obvious they were not coming, and had zero messages from them. By the 28/03 it was quite clear I wouldn't get anything at all without threatening to dispute the payment, so I emailed them to tell them what I thought of this appalling service.
They have now apparently dispatched the goods they owed me, though I'm pretty certain they would not have done so if I were not chasing this.
They have also refunded £5 of my £80 order by way of apology - which is why this review is not 2*.

There are a lot of companies who can supply what this site does, and I imagine it will be a long time before I find another service as incompetent as this one. Its not worth the stress of dealing with this company to simply buy some tasty snacks so I will not be returning.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Multivitmins and CBD Mints Great products !!!

Ordered some Multivitmins from Natures Health Box , they have a great selection and very good prices , I went for the Lamberts A-Z Multi 60 Tablets and feel they help me alot . I also ordered Mr Moxey's Calm CBD 300mg Artisan Mints and i have found these to be very effective and at a very good price !!! Fast Shipping as well .

February 27, 2022
Unprompted review
Rated 5 out of 5 stars

Honest & helpful

I like the honesty of their blogs and information which don't exaggerate product benefits and always put their use in context.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

My friend suggested me this website as…

My friend suggested me this website as I always need to shop around different websites for good healthy quality staff and she was so right about it, I found everything quick and easy and all my favourites in one place. Order was very quick easy check out. I got great update about my order and it’s arrived as expected, definitely shop here again and again…..

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great communication!

I emailed asking for information on an “out of stock” item before I ordered as I was running low. I very quickly got a response with an update on when it would be back in stock. Plus really helpful information on another product that would suit my needs if I couldn’t wait for my item to become available.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

This is the place for me and my CBD!

I promptly found what I was looking for on their easy to use website. They have a whole host of CBD products, some even a moderately experienced user like myself hadn't heard of.

Shopping was simple and the payment process, fast & effective. I even saved 15% with a special promo code on my order!

I received my order promptly too, in less than 4 days! Will definitely be shopping at Natures Healthbox again.

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

Charges you for out of stock items.

Shop stated 2-3 days shipping on website. Confirmation email said 7 days for shipping. When I contacted customer support to confirm delivery time lines I was told it was indeed 7 days and one of the items were out of stock after they'd charged me. I expect if I hadn't have challenged the delivery timescales they wouldn't have notified me anything was out of stock and I would have been left waiting. Very poor.

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

Fraudulent payments (by accident)

For the second time in about 10 orders I've made with them they have taken more than one lot of my order amount. This time it is 4 lots of £50. No response to my email yet and an answerphone when the phone lines are meant to be open. I've had to contact my bank fraud section. The website checkout needs updating to stop money coming out if there is something wrong with the information submitted and the order doesn't go through. It's a shame as otherwise has been great to order from but won't be using again.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Needed a new supplier

Needed a new supplier, tried them on a friends recommendation. They gave me great advise, the range of products is good, the service is even better. with the turn around being really quick too

August 14, 2021
Unprompted review

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