Naturisimo was my favourite shop for my makeup, skincare and haircare. The only time I’d shop elsewhere is if they were out of stock. Since they’ve changed to Oh My Cream they no longer stock the bran... See more
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See what reviewers are saying
Have used Naturisimo for years. Excellent products and customer service. I am disappointed that they are now "Oh My Cream!" (what a peculiar name) and they no longer stock some of my favourite brands:... See more
I've used Naturisimo for years and love their products and what they stand for. Their customer service team is best in class, especially nowadays when many companies prefer to direct you to bots or ca... See more
Company replied
Great choice wonderful company excellent customer service ! I have used Naturisimo for years and their range of quality products has expanded whilst their service has always been efficient, friendl... See more
Company replied
Company details
Written by the company
The leading UK Organic Beauty Online Store. Naturisimo offers the latest in Organic Skin Care, Organic Cosmetics, Organic Make up, Organic Beauty Products, Organic Makeup and Organic Skincare.
Contact info
United Kingdom
- help@naturisimo.com
- naturisimo.com
4.7
Excellent
884 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I've always had a positive experience…
I've always had a positive experience shopping with Naturisimo and the customer service is stellar. Tisha helped me with my query in the most friendly and prompt manner and it made such a lovely impression on me about the company, which I will continue to purchase from. Thank you
February 28, 2023
Unprompted review
Reply from Naturisimo
Hey Dina,
Thank you so much for choosing Naturisimo.
We are glad that you are having a great experience at Naturisimo. We're doing our best to give exceptional customer service, and it's encouraging to know that it's appreciated by customers like you.
Likewise, we will definitely pass on your lovely words about Tisha. :)
We hope to continue supporting with you for many years to come!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
A place to consider the consumer's position
The product did not arrive for more than 30 days, so I asked for a refund, and they gladly accepted it. There was no conflict with the store from the purchase to the end. In the end, luckily, the product arrived safely, canceled the refund, and I am using the product well. I have used it so far and I will continue to use as I am quite satisfied with the quality.
February 23, 2023
Unprompted review
Reply from Naturisimo
Hey Besu,
Thank you so much for taking the time to send this review. We're very delighted to hear that you're happy with our products.
Thanks again for your support and we look forward to receiving your next orders soon. :)
If there's anything we can do to serve you further, do please let us know.
Have an amazing day!
Best regards,
The Naturisimo Team
Best customer service ever
Best customer service ever. Jhana went out of her way to find a solution to my problem. I can recommend Naturisimo without hesitation.
February 21, 2023
Unprompted review
Reply from Naturisimo
Hey Piera,
We can't thank you enough for passing on such lovely and kind words about Jhana. She will be delighted when she reads this.
We look forward to receiving your next orders soon. :)
If there's anything we can do to serve you further, do please let us know.
Have an amazing day!
Best regards,
The Naturisimo Team
Amazing customer service
Amazing customer service - there was a problem with delivery (not their fault) but they followed up with me of their own accord, making sure I got what I needed in the end. Pleasure to order from!
February 18, 2023
Unprompted review
Reply from Naturisimo
Hey Chandani,
Thank you so much for taking the time to leave us a review - it is much appreciated! 💚 We're happy that you're happy with our customer service!
Likewise, we are grateful for customers like you, and we hope to continue supporting with you for many years to come!
Stay safe and have an amazing day!
Best regards,
The Naturisimo Team
Excellent customer service—prompt…
Excellent customer service—prompt shipping, listen & take action to make their customers happy. Extensive range of products, good sales—what more can I say. I have used them for over 7 years and truly, they have never disappointed me.
February 15, 2023
Unprompted review
Reply from Naturisimo
Hey Sybille,
Thank you so much for choosing Naturisimo. We appreciate your feedback on our products and customer service team.
We are grateful for customers like you who has supported us through these years, and we hope you will purchase with us soon.
Stay safe and well!
Best regards,
The Naturisimo Team
Excellent customer service…
I have been a customer of Naturisimo for many years and would highly recommend them to everyone. Their customer service team is excellent and always so helpful, with special thanks to Jhana.
February 10, 2022
Unprompted review
Reply from Naturisimo
Hey Meg,
Thank you so much for choosing Naturisimo.
We appreciate you for sharing your experience and for taking time to share your feedback. 😊
We are happy to know you had a good experience with our service, and you are delighted with the products. The team will be happy to read your review. :)
If you need anything else, please let us know. Stay safe!
Best regards,
The Naturisimo Team
Ethical luxury
I have bought several items with this company, including presents for friends. They have been delighted, as I have, with the quality of the products.
I will definitely be back for more.
September 21, 2022
Unprompted review
Reply from Naturisimo
Hey Cheryl,
We wanted to take a moment to thank you for the opportunity to serve you. We appreciate the trust you have placed in us, and we are honoured to be a part of your journey.
Our team is dedicated to ensuring that you receive the best possible experience and good quality products, and we are committed to exceeding your expectations.
We look forward to receiving your next orders soon. :)
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Generally a positive shopping experience
I edited my initially less positive review because there was a delay in customer service responding to my email after a package got lost in transit but in the end the issue was resolved and I got a refund,
Before this, I never had a problem with this company and generally enjoy shopping there. They have a very good point system, discovery boxes and free international shipping.
February 7, 2023
Unprompted review
Reply from Naturisimo
Hey Milka,
Thank you for submitting your review. We apologize for the delay in getting your order. We always try our best to ship orders as soon as we receive them, but we don't have direct control over what occurs during transit. Though lost or missing orders sometimes occur, they are not common.
If you've been kept waiting for a response, it is due to our Customer Service mailbox currently experiencing a very high volume of emails which impacts our target response time. I apologise in advance for any inconvenience this may cause and I want to assure you that we are working diligently to get to all of my messages as soon as possible.
In the meantime, we would like to help further and extend the best possible resolution for you. If you can kindly check your email as our customer service has reached out to you.
Kind regards,
The Naturisimo Team
Highly disappointing and poor/useless customer service
My sister ordered from Naturissimo a few times and never experienced any problems with delivery - in fact, she highly recommended your website. I placed my first order about a month ago and still waiting for it. I contacted the customer service after the 21 business days passed for international order to qualify as “lost” and did not receive any answer. Honestly, I am highly disappointed with the poor customer service (i.e. non-existent) and my overall experience with Naturissimo…I never ever write reviews but I wish to warn all of those who hesitate to buy from Naturissimo- to them I say: don’t buy, it’s not worth the hasstle and you’ll probably lose your money.
February 6, 2023
Unprompted review
Reply from Naturisimo
Hey Marianne,
I'm sorry to hear you have not received your order.
I understand that delivery issues can be frustrating, please know that we are striving to resolve any issues and ensure that your order reaches you as quickly as possible.
Kindly please email us with the order number to:help@naturisimo.com, so we can check the status.
We're sorry again for any inconvenience this may have caused but we're here to help you.
Kind regards,
The Naturisimo Team
5 stars
I am surprised to see some bad reviews here. I have never had any issues with customer service, even though there were some problems with the delivery a few times (BTW it happens all the time with PostNL in the Netherlands...). Every time I contacted them – they kindly offered me a solution. I can't be more grateful.
P.S. thank you Jhana, for your help today! :)
January 30, 2023
Unprompted review
Reply from Naturisimo
Hey Oksana,
Thank you so much for choosing Naturisimo. Your views about our Customer Service are much appreciated, and thank you for your patience.
We appreciate you taking the effort to express your appreciation for Jhana.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Tisha from the customer care team has…
Tisha from the customer care team has been so helpful and polite. My query is now resolved but I really appreciated her help. She is a credit to the company.
Thanks.
January 12, 2023
Unprompted review
Reply from Naturisimo
Hey Anne,
Thank you for sharing your feedback.
Your feedback on our Customer Service is much appreciated.
We will definitely pass on your lovely words about Tisha. :)
We’re very grateful for customers like you and hope you stick with us for more years to come!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Fast losing trust in this company.
Fast losing trust in this company.. after a good couple of years of spending a lot of money with them. Order never arrives (largely due to Evri I’m sure) but still the customer service lets me down when I get an automated response to my email which I hurriedly sent on my way to work only to realise the next day when I get time to look at it that it’s just a bot response and my email hasn’t even been read by a human. It asks to respond if this doesn’t answer your query which I then do yet still heard nothing from Naturisimo regarding the missing order I placed nearly two weeks ago! Also goody bags are a range of sample size products which no doubt were given to Naturisimo free of charge from the brands yet they charge the customers at least £20 for the boxes/bags!
January 12, 2023
Unprompted review
Reply from Naturisimo
Hey Bee,
Thanks for providing your feedback.
We sincerely apologise for the delay in receiving your order. We always do our best to dispatch the orders as soon as we get them but unfortunately we don't have direct control to what happens in between during in transit. Though lost or missing orders happen but not all the time. Any feedback is much appreciated and rest assured that we will continue to do better and learn from these customer reviews.
If you've been kept waiting for a response, it is due to our Customer Service mailbox currently experiencing a very high volume of emails which impacts our target response time but we'll do our best to respond as quickly as we can.
In the meantime, we would like to help further and extend the best possible resolution for you. If you can kindly send your order details to this email - tisha@naturisimo.com and we'll get back to you right away.
We look forward to hearing from you.
Again, we're sorry for the trouble caused but we'll do our best to make it up to you.
Kind regards,
The Naturisimo Team
Why oh why do they use Evri
Unfortunately there were a few issues with Evri but this has now been rectified
December 29, 2022
Unprompted review
Reply from Naturisimo
Hey Lee,
We appreciate you sharing your thoughts.
We apologise for the delay in receiving your order. Likewise, we always value our customer input so that we can share it with the rest of the team and evaluate how we provide our services.
Let us know if you need more assistance. Stay safe and enjoy the rest of your day
Kind regards,
The Naturisimo Team
All good until you have issues with a…
All good until you have issues with a product. They tried to help which is good but they don't have the policies on their side to fully help as it is a smaller website and probably don't have insurance like cult beauty or space nk where they would be able to instantly replace the product or refund. I was sent a smaller value item until they contact the brand which is kind but would have been easier to replace original item and not keep customer waiting for something that will probably never happen.
Also with natural products keep in mind they go off much quicker as they don't have the same amount of preservatives to keep fresh so next time will order somewhere else with better exchange policy.
December 1, 2022
Unprompted review
Reply from Naturisimo
Hey A Ryes,
Thank you for taking the time to provide feedback. I apologise if the product that was exchanged was not the size you have expected. Usually, we must speak with the brand first and get their feedback before we proceed to the next steps.
Please know that we value our customers' suggestions and feedback because it allows us to better understand the areas where we need to review.
We're sorry again for any inconvenience this may have caused.
Kind regards,
The Naturisimo Team
Really poor service when an issue occurs
I have placed 2 orders and both have not shown up. Really poor at resolving when issues occurs, placed my first order nearly 3 weeks ago and still waiting for it. When i first contacted after a week i was told to wait a few more days and it would arrive. Never received my order and the company has not been helpful, I emailed countless times and still waiting for this to be resolved. My 2nd order has no scans on it since it shipped and have had no update on this order from Naturisimo at all.
Really poor shopping experience
December 8, 2022
Unprompted review
Reply from Naturisimo
Hey Kim,
Thanks for sharing your review.
We really apologize for this delay in receiving your orders. Though we don't have control on how the our delivery partners manage their shipments, we always appreciate any feedback so we can share them to the wider team and improve our services.
Our customer service team has now reached out to you to provide the best possible solution for you. Kindly please check your mailbox so we can assist you further and advise accordingly.
We're sorry again for any inconvenience this may have caused but we're here to help you.
Kind regards,
The Naturisimo Team
Great, reliable place for skincare
Great rewards program, quick shipping, amazing customer service and some amazing product lines. I've never had issues with breakouts or irritations from any of the skincare brands (which recently happened when I tried a different online shop with supposedly "luxury" formulations) so far and love some of the niche brands they stock. I always have glowing skin and always tell friends to try skincare from here.
November 25, 2022
Unprompted review
Reply from Naturisimo
Hey Kinga,
We’re so grateful that you took the time to share your review with us.
It is not every day that we receive feedback as detailed and thoughtful as yours. We're so happy to know that you've found the products that you're looking for from our website.
Thank you also for recommending us to your friends!
We look forward to receiving your next orders soon. :)
Best regards,
The Naturisimo Team
Totally Well Voucher Not Working on their Website - Do not pick up the phone
I was given a Totally Well Voucher when leaving my job with the NHS - I registered my voucher on the totally well website and then tried to purchase my gift but the code is not being recognised by the NATURISMO website. So I called them... nobody answers, you are unable to leave a message and then it just cuts you off! Will be using my voucher elsewhere!
November 10, 2022
Unprompted review
Reply from Naturisimo
Hey Amanda,
Thanks for sending in your feedback.
We're so sorry to hear that your voucher is not working.
We've now escalated the issue and also reached out to Totally Well to further investigate. We can assure you that we're doing our best to resolve the problem and this will be handled with the utmost priority. We've already sent you an email so please kindly check your mailbox so we can give you real-time updates.
Again, we apologize for any inconvenience this may have caused.
Kind regards,
The Naturisimo Team
Naturisimo is simply amazing
I take reviews very seriously when it comes to a company's reputation because I know how much they can impact sales in the long run. I really, genuinely highly recommend Naturisimo for anyone who thinks to change their lifestyle to a bit more sustainable and healthy one. They are very responsive, their customer service is simply incredible, and the range of products is quite amazing as well. Delivery is super fast and trustworthy. What else to expect when ordering? 10/10 easily.
October 3, 2022
Unprompted review
Reply from Naturisimo
Hey Asd,
Thank you so much for taking the time to provide a review. Your feedback means a lot to us here at Naturisimo.
We do all we can to provide our customers with the best products and customer support, and it always makes our day when a customer appreciates it.
Thanks again and stay safe and well!
Best regards,
The Naturisimo Team
Naturisimo have a great product range & customer service
Naturisimo have a great product range. It's become increasingly important for me to buy natural skincare & make-up to avoid toxic chemicals and also be kinder to the environment. There was an issue with my last order but Tisha in the customer service team sorted it straight away and sent some nice samples for the hassle. Will definitely continue to purchase from Naturisimo.
September 14, 2022
Unprompted review
Reply from Naturisimo
Hey Sofia,
Thanks for taking the time to leave us a review, it is much appreciated.
It’s our pleasure to serve customers like you and we're here for you anytime. We will also definitely pass on your lovely words about Tisha. :)
Thank you again and we look forward to receiving your next orders soon.
Best regards,
The Naturisimo Team
Impressed
So impressed with the green ethos of this company. Something I was not expecting. I also got my product (form superblend protein) at a reasonable price. I’ve never used this company before but I will be using them again!
September 3, 2022
Unprompted review
Reply from Naturisimo
Hey Amanda,
Thank you so much for taking the time to send this review. We're very delighted to hear that you're happy with our products.
Thanks again for your support and we look forward to receiving your next orders soon. :)
If there's anything we can do to serve you further, do please let us know.
Have an amazing day!
Best regards,
The Naturisimo Team
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