Naturisimo was my favourite shop for my makeup, skincare and haircare. The only time I’d shop elsewhere is if they were out of stock. Since they’ve changed to Oh My Cream they no longer stock the bran... See more
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Have used Naturisimo for years. Excellent products and customer service. I am disappointed that they are now "Oh My Cream!" (what a peculiar name) and they no longer stock some of my favourite brands:... See more
I've used Naturisimo for years and love their products and what they stand for. Their customer service team is best in class, especially nowadays when many companies prefer to direct you to bots or ca... See more
Company replied
Great choice wonderful company excellent customer service ! I have used Naturisimo for years and their range of quality products has expanded whilst their service has always been efficient, friendl... See more
Company replied
Company details
Written by the company
The leading UK Organic Beauty Online Store. Naturisimo offers the latest in Organic Skin Care, Organic Cosmetics, Organic Make up, Organic Beauty Products, Organic Makeup and Organic Skincare.
Contact info
United Kingdom
- help@naturisimo.com
- naturisimo.com
4.7
Excellent
884 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fabulous
Fabulous, a one stop shop for all beauty that’s kind to the skin with no nasties. So glad I found it!!
January 8, 2025
Unprompted review
Reply from Naturisimo
Hello E,
Thank you so much for your kind words! We're glad that you are enjoying the products. Your support means the world to us
We look forward to serving you again in the future. Thank you!
Kind regards,
The Naturisimo Team
Issue dealt with quickly.
Tisha from Naturisimo dealt with an issue concerning my reward points sympathetically and efficiently, she couldn't have done more and I was very pleased with the customer support provided. I've been a Naturisimo customer for many years, and I will continue to give my custom to such a trustworthy company. Many thanks.
December 30, 2024
Unprompted review
Reply from Naturisimo
Hello Swanson,
Thank you so much for your kind words and feedback!
We’re delighted to hear that Tisha was able to assist you efficiently. We will share this with her.
We truly value your loyalty over the years and are grateful for your continued trust in Naturisimo. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Many thanks again for your support!
Kind regards,
The Naturisimo Team
Excellent customer service
Excellent customer service - special shout out to Tisha who has helped me a great deal xx
January 1, 2025
Unprompted review
Reply from Naturisimo
Hey Ernie,
Thank you for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our customer service team. I’ll be sure to pass this on to Tisha.
We look forward to serving you again in the future. Thank you!
Kind regards,
The Naturisimo Team
Great Customer Service
Had a problem with delivery and the customer service team immediately took up my case. Very responsive and were fantastic in helping me get the issue resolved.
December 27, 2024
Unprompted review
Reply from Naturisimo
Hey Jeffrey,
Thank you so much for your kind feedback! We’re truly glad to hear that our customer service team was able to assist you promptly and help resolve the delivery issue.
Your satisfaction is very important to us, and it’s always rewarding to know we could provide the support you needed. If there’s anything else we can assist you with, please don’t hesitate to reach out
Kind regards,
The Naturisimo Team
Great choice wonderful company…
Great choice wonderful company excellent customer service ! I have used Naturisimo for years and their range of quality products has expanded whilst their service has always been efficient, friendly and overall impeccable.
Thank you for sending orders so quick and with (just in time for Christmas!!! This one.
By thanks and best wishes to Tisha and everyone else.✨🌟full stars
December 20, 2024
Unprompted review
Reply from Naturisimo
Hey Annoula
We’re absolutely delighted to hear about your positive experience with us over the years. It’s wonderful to know that our expanded range of quality products and efficient, friendly service have met your expectations.
We’re especially thrilled to hear that your order arrived just in time for Christmas! Your thoughtful message and best wishes to Tisha and the team truly mean a lot to us
We look forward to serving you again in the future. Thank you!
Kind regards,
The Naturisimo Team
Fantastic company
Fantastic company to deal with. Great selection of natural luxe products & shipping is super fast! Communication is 5*
December 20, 2024
Unprompted review
Reply from Naturisimo
Hello Linda,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with our selection of natural luxe products, fast shipping, and communication.
Your kind words mean a lot to us, we appreciate your support and look forward to serving you again in the future. Thank you!
Kind regards,
The Naturisimo Team
bad service and bad communication
They never dispatched my item, which was ordered on 4th December. When I emailed them they said they would get back to me within 24 hours, which they haven’t!!
December 18, 2024
Unprompted review
Reply from Naturisimo
Hey Mollie,
We sincerely apologize for the delay in providing you with an update.
Due to a high volume of emails and chats, our response times have been longer than usual. Please rest assured that we are doing our best to get back to you and address all your questions as soon as possible. Thank you for your patience and understanding during this busy period.
Kindly please provide your order number and we will let our Customer Service investigate right away and provide you with an update.
Again, we're so sorry for any inconvenience this may have caused.
We look forward to hearing from you.
Kind regards,
The Naturisimo Team
Terrible service and communication
I placed an order for next day delivery expecting to receive my parcel on time before I fly away on the 5th of Dec, I messaged asking why I hadn't received a dispatch email. They admitted my order was not dispatched on time, I received an email from the courier stating my order has been delivered and left on my "front porch", it was left outside my front door and a picture was taken of it. I messaged saying I am away and who knows if my parcel will be there when I get back and no reply from them and guess what? Parcel was not there when i got home. I have spend around £65 pounds and don't have what I ordered.
December 4, 2024
Unprompted review
Reply from Naturisimo
Hey Besarta,
Thank you for reaching out to us and sharing your experience.
We sincerely apologize for the inconvenience and frustration caused by the delay and the subsequent issues with your order. We understand how important it was for you to receive your parcel on time before your trip.
Our customer service team has already reached out to the courier to investigate as this is not the level of service we're expecting from them either. We have reshipped your order, and tracking shows that it has now been marked as delivered. Kindly please confirm if you have now received the products.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
The Naturisimo Team
Very pleased with pricing and their…
Very pleased with pricing and their copouns, the only draw back was the delivery, not Naturissimo's fault anyways as it was sorted out and the customer service team are alo excellent and very helpful. THANK YOU!
November 7, 2024
Reply from Naturisimo
Hey Libby,
Thank you for your feedback!
We're delighted to hear that you are pleased with our pricing and coupons. We apologize for any inconvenience caused by the delivery, but we're glad to know that it was sorted out and that our customer service team was able to assist you effectively.
Your kind words mean a lot to us, and we appreciate your understanding and support.
Thank you once again!
Kind regards,
The Naturisimo Team
Excellent company with great customer…
Excellent company with great customer service. Fantastic products on their website and staff were incredibly helpful. Would definitely recommend using this company especially if you are looking for beauty products that are good for you and the planet.
December 7, 2024
Unprompted review
Reply from Naturisimo
Hey Jenny,
Thank you so much for your kind words! We're thrilled to hear you enjoyed your experience and found our products helpful. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
We appreciate your support and look forward to serving you again in the future. Thank you!
Stay safe and well!
Best regards,
The Naturisimo Team
They do not process refunds, avoid!!!
I have returned the entire order almost 2 weeks ago and cashed them for a refund numerous times. No response so far. If I don’t receive a full refund ASAP, will have to contact my credit card company.
Reading the response below, looks the company has no clear records of the orders as they are asking me to provide details of the second item. And this is absolutely incorrect, both items were returned in the original box!!!
December 5, 2024
Unprompted review
Reply from Naturisimo
Hello Valentina,
Thank you so much for taking the time to leave your review.
I am so sorry to hear you've not received your refund.
Upon reviewing the Royal Mail return tracking information you provided, we can confirm that the returned product has been recently received 12/12/2024. Please note that all returned items undergo a thorough inspection as part of our standard process.
For further details, you can refer to our Terms and Conditions. Thank you for your understanding as we complete this necessary step.
After reviewing with the team, it appears that only one item was received on our end. Could you please provide a proof so we can investigate further?
If you need any assistance, our team has reached out to you via email.
Best regards,
The Naturisimo Team
Amazing experience
Surprisingly, I spent less shopping here than I would have at a big-name store! If you’re thinking about shopping at places like John Lewis, I’d highly recommend giving smaller businesses like this one a try. Not only did my order arrive much faster, but the customer service was genuinely focused on making me feel valued. And the packaging? Absolutely stunning! My items arrived ahead of schedule, beautifully wrapped like a gift—it’s clear they take pride in the little details. It feels amazing to support a business that truly respects its customers, acts with integrity, and goes above and beyond. I’m officially a loyal customer and wouldn’t shop anywhere else!
November 25, 2024
Unprompted review
Reply from Naturisimo
Hello Iwona,
Thank you so much for such a heartfelt and thoughtful message! It truly means to us to hear that your experience was so positive.
We’re thrilled that you appreciated the faster delivery, our customer service, and the care we put into packaging your order.
it’s customers like you who make everything we do worthwhile. If there’s ever anything you need, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Naturisimo Team
5 Star Service
5 Star Service, the customer service team is excellent. I will definitely shop with them again. Thanks x
November 27, 2024
Unprompted review
Reply from Naturisimo
Hey Jenny,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. Your feedback truly means a lot to us.
We look forward to welcoming you back for your next purchase and are always here to assist you. Thanks again for choosing us!
Best regards,
The Naturisimo Team
Naturismo experience
Personsable, kind Customer Service Dept. that handles all inquiries in a prompt, helpful and efficient manner. Company offers an excellent assortment of products that appeal to health conscious individuals like myself. Would highly recommend.
November 22, 2024
Unprompted review
Reply from Naturisimo
Hey Donna,
We're so happy to hear that our products have resonated with you and that our customer service team was able to assist you.
Your satisfaction is our top priority, and we're committed to providing the best possible experience for all our customers.
Thank you again for your kind words and continued support.
Stay safe and well!
Best regards,
The Naturisimo Team
An exceptional customer service
Very fast, kind, efficient, and personal customer service. I reported an issue with the website and it was resolved quickly and I got a follow-up afterwards. I just discovered the site recently and posted my first order. They have a great selection of products from non-toxic ingredients.
November 22, 2024
Unprompted review
Reply from Naturisimo
Hey Nina,
We're so glad to hear that your issue was resolved quickly and efficiently. Our team strives to provide the best possible customer service, and it's rewarding to know that we met your expectations.
Thank you for choosing us and for your kind words about our product selection. We're committed to offering high-quality, non-toxic products.
Enjoy the rest of your day!
Best regards,
The Naturisimo Team
Just perfect team!
Just perfect team! I ordered to Spain,but some issues happened and it was not delivered, then I move to another country, and write Naturasimo and they resend my otder to other country! It's so good job! I'm so thankful to them!
November 21, 2024
Unprompted review
Reply from Naturisimo
Hey Allya,
We're delighted to hear about your experience. It's always great to know that our efforts to provide exceptional service are appreciated.
We appreciate your support and look forward to serving you again in the future. Thank you!
Stay safe and well!
Best regards,
The Naturisimo Team
Excellent customer service
Excellent customer service. As someone wanting to switch to natural and non toxic products, there’s a lot of products to choose from. The team helped me choose based on my needs. Quick response from them. Thank you so much.
November 21, 2024
Unprompted review
Reply from Naturisimo
Hey KK,
We're thrilled to hear that you had such a positive experience. Our team strives to provide exceptional customer service, and we're glad we were able to assist you in finding the products.
We appreciate your support and look forward to serving you again in the future. Thank you!
Stay safe and well!
Best regards,
The Naturisimo Team
Very happy great customer service fast…
Very happy great customer service fast response & over exceeding my expectations. Thanks so much!. :0)
November 13, 2024
Unprompted review
Reply from Naturisimo
Hey Christine,
We're so glad to hear that you're happy with our customer service! It's our pleasure to help you in any way we can.
If you ever need anything else, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future. Thank you!
Stay safe and well!
Best regards,
The Naturisimo Team
fast delivery and great customer…
fast delivery and great customer service, thanks! always recommend for go to on products
October 29, 2024
Unprompted review
Reply from Naturisimo
Hi Freya,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our delivery and customer service. It's always rewarding to know we're meeting your expectations.
We look forward to serving you again in the future.
Have a lovely weekend.
Best regards,
The Naturisimo Team
Wonderful customer service & wonderful…
Wonderful customer service & wonderful products!
October 27, 2024
Unprompted review
Reply from Naturisimo
Hey T,
Thank you for the kind words! We're thrilled to hear that you're satisfied with our customer service and products.
We look forward to receiving your next orders soon. :)
Stay safe and well!
Best regards,
The Naturisimo Team
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