I feel certain this is the next generation solution out there for travel. The tool has an opportunity to level up regarding complex travel programs. Yes, corporate programs need to better syncronize w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Navan has been wonderful to work with. Though we have a smaller team of around 50 we have a dedicated account manager who supports us with queries. There are minor hiccups on the platform but our acc... See more
Company replied
I found navan to be an incredibly annoying experience for booking business travel. The site is often slow, shows ambiguous errors (aka. "your booking possibly did complete" -- how helpful is that erro... See more
Company replied
Here’s a tight, Trustpilot-style version you can drop in: > I booked personal travel for my wife and me through Navan. We had to cancel the trip, leaving flight credits. When trying to rebook, I c... See more
Company details
Written by the company
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution. 👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Contact info
3045 Park Blvd, 94306, Palo Alto, United States
- +44 808 501 5747
- contactus@navan.com
- navan.com
3.4
Average
377 reviews
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I can’t see how this is a legit app
I can’t see how this is a legit app.
Let me book a flight. Charged me. Told me that they didn’t have enough info. Made me send proof and then told me they refused my account. Airline cancelled my flight. Now got to try and get money back.
Do not use!!!!
August 14, 2025
Unprompted review
Reply from Navan
We’re sorry to hear about your experience. We did request additional details, such as your email address, so our support team could look into this directly, but unfortunately we didn’t receive the information needed to investigate further. Please know that we take account verification and security very seriously, which is why in some cases we’re unable to proceed if requirements aren’t met. We regret the inconvenience this caused and appreciate you taking the time to share your feedback.
Prices on NAVAN are the same as on the…
Prices on NAVAN are the same as on the Airline Websites and the booking functionality is great.
Finally a travel & expense plattform which makes it easy for all users.
July 31, 2025
Unprompted review
Reply from Navan
Thank you for sharing your experience! We’re so glad to hear that you find our prices competitive with airline websites and that the booking functionality works so well for you. It’s wonderful to know Navan is making travel and expense easy for all users, that’s exactly our goal.
Booking experience of the 21. century
Finally, a booking experience that is adequate for the 21. century. Great mobile application and link to your corporate credit card for expenses on the go. It's been a huge upgrade tbh.
August 12, 2025
Unprompted review
Reply from Navan
Thank you for the fantastic feedback! We’re thrilled to hear Navan has been a huge upgrade for you, with a modern booking experience, an easy-to-use mobile app, and seamless expense integration. That’s exactly what we strive to deliver!
Account suspended for no reason
After fully onboarding my company onto Navan, explaining the process and rules to employees, and completing the first few bookings, I got a "Notice of account suspension for unusual activity"
It is from a no-reply email address and says to contact support but provides no contact information and none can be found online either. They do not answer the "support" page form on with website.
These were routine hotel booking for my employees.
Stay away from this company, they will suspend your account at any time with no recourse.
August 7, 2025
Unprompted review
Reply from Navan
Hi Mason,
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you've experienced with your account suspension.
I've reviewed your account with our security team and found that we sent a verification email to you on August 7th from accounts@navan.com with the subject line "Your Navan Account: Verification Required." This email contained important steps needed to verify your account and prevent the suspension.
To resolve this, please check your email (including spam/junk folders) for this message and respond with the requested verification details. Once we receive your response, we can reactivate your account promptly.
I understand how disruptive this has been to your business operations, and I apologize that our initial communication wasn't clear enough about the urgency of this verification. I'm sharing your feedback with our team to improve our process, including sending follow-up reminders for critical account actions.
We value your business and want to get this resolved for you as quickly as possible.
Best regards,
The Navan Team
There are a few things that would be nice to have
There are a few things that would be great to have:
- ability to "pause" a credit card in the event an employee misplaces their card temporarily
- easier to navigate the "Accounting Review"
- ability to leave Admin notes on all transactions including refund/credits
August 6, 2025
Reply from Navan
Thank you for sharing your feedback! We’re glad to hear you’re finding value in Navan, and we appreciate you taking the time to highlight features that would make your experience even better. Suggestions like pausing cards, streamlining Accounting Review, and adding Admin notes are really helpful for us as we continue to improve the platform.
Best alternatives and user-friendly interface
Navan provides me with the best alternatives in a user-friendly interface.
It saves me time when I'm booking hotels, flights, and cars for me and my team.
July 18, 2025
Reply from Navan
Thank you for the great review!
We're thrilled to hear that our user-friendly interface is providing you with the best alternatives and saving you time when booking hotels, flights, and cars for both you and your team. That's exactly what we designed Navan to do!
Thanks for sharing your experience!
The Navan Team
Spam
I keep getting spam for this company.
I am not a company, this kind of spam is illegal in the UK.
The spam is being sent by credit for merchants, to advertise Navan's services.
If Navan are going to work with a known spamming company, they're as bad as the spammers.
Update following Navan's reply:
I will not reply to the illegal spam I received. Replying to spammers just makes things worse. Spammers don't care about the law, and if you reply (or click on any links), they'll know their emails are read, and they'll just send more - or sell the address to more spammers.
Presumably the spammers have some kind of affiliate relationship with Navan.
Here's the email I received from creditformerchants.co.uk
Hi Jeff,
Have you booked your first hotel stay with your Navan account yet?
If so, its time to claim your £400 towards your next holiday because the window is closing fast.
When someone in your company makes their first hotel booking within the first 30 days after you have created your free account, you will get your reward. That's it!
Sign up today, start saving and get your reward.
Why Navan?
Massive inventory of flights, hotels, car rentals, and more.
Control employee travel expenses with dynamic policies.
Employees earn rewards for responsible booking - saving you money!
Real-time insights into company-wide travel spend.
24/7 live travel agent support for your team.
Instantly search multiple booking providers, so you always get the best rates. Navan also helps you track and control business expenses.
Kind regards,
Cathy Clarke
Business Tax Advisor
Navan is the One-Stop-Shop for All Your Business Travel Needs.
Book flights, hotels and auto rentals worldwide. Manage every trip, and track staff expenses all in one simple dashboard.
No wonder it's used by some of the world's largest organizations.
Cathy Clarke Tax Advisor, 1621 Central Avenue, Cheyenne, WY 82001.
July 31, 2025
Unprompted review
Reply from Navan
Thanks for flagging this. I requested more information through Trustpilot to investigate further, but you haven’t responded.
Navan does not send unsolicited marketing, and we do not authorise any third parties to do so on our behalf. If you're receiving emails that reference Navan, please reply directly to those messages. If they are from us, the emails will stop immediately.
We take this seriously and appreciate you bringing it to our attention.
Easy to use UX
Easy to use UX, makes booking directly or booking for a larger broader team a breeze. Chatting with support is also very easy. Tons of integrations!
July 30, 2025
Reply from Navan
Thank you for the great review!
We're thrilled you find our UX easy to use for both individual and team bookings. It's wonderful to hear that our support chat and integrations are working well for you too!
Thanks for taking the time to share your experience!
The Navan Team
We have been using Navan for few months…
We have been using Navan for few months now. Our experience has been great. During our stay in Hawaii, we were unable to get checkin. The team reached out and refunded our stay. Overall, app is easy to use.
July 30, 2025
Reply from Navan
Thank you for the great review!
We're thrilled you've had a positive experience with Navan and that our team could quickly resolve the Hawaii check-in issue with a refund. It's wonderful to hear you find the app easy to use.
Thanks for taking the time to share your feedback!
The Navan Team
Reply from Navan
Thank you for the great review!
We're delighted you find booking easy and are enjoying our support and rewards program. Thanks for sharing your positive experience!
The Navan Team
Overall - Fantastic
Overall, Navan is a great system for a one stop shop. As a small business, having the power to book all your travel requirements in one place using a single company card and the way you can create events and group travel is fantastic.
One of the best features I think is the central billing system, so all expenditure is added to an admin panel that lets you download pdf invoices for your accounting software. This alone has saved me many hours of work.
This is very US focused and as long as you can work around some of the forms and terminology it's not a big deal.
You may find the prices are not as cheap as booking direct, but I believe the convenience out ways the extra costs.
July 30, 2025
Reply from Navan
Thank you for your review!
We're thrilled that Navan is working so well for your small business needs. It's fantastic to hear that our one-stop-shop approach, group travel features, and especially our central billing system are saving you valuable time - that's exactly what we designed it for.
Thanks for taking the time to share your experience!
The Navan Team
Great system for users, only OK for admins
The user experience is great. I'm talking about the person booking the trip, taking the trip and submitting expenses. The admin experience needs to be improved. The amount of time spent with the data (reviewing, then "cleaning" for import into our finance system) is too much. Overall, Navan is a really good travel and expense system.
July 29, 2025
Reply from Navan
Thank you for sharing your experience!
We're pleased to hear that the user experience is working well for your travelers - from booking to expense submission. We appreciate your perspective on the admin side and the data management process for your finance system.
It's helpful to understand how different teams experience our platform, and we're always working to improve all aspects of Navan.
Thanks for taking the time to share your review!
The Navan Team
Happy Navan user.
My experience with Navan has been excellent. I use the platform for both business and personal travel. What I like most is the time savings in booking travel all in one place and that all my travel related membership details are on the platform and are added to any travel that I plan. I literally can book trips in minutes that include, airfare, hotels and rental cars.
Once the trip is planned, I can then reference my upcoming trip on my Navan app on my phone and if necessary, reach out for support from friendly Navan support. I highly recommend using the platform.
July 29, 2025
Reply from Navan
Thank you for the wonderful review!
We're thrilled you're having an excellent experience with Navan for both business and personal travel. It's great to hear that our all-in-one booking platform and integrated membership details are saving you time - being able to book complete trips in minutes is exactly what we aim for.
We're also glad you find our mobile app and support team helpful when you need them. Your recommendation means a lot to us!
Thanks for taking the time to share your experience!
The Navan Team
Let's Keep Leveling Up Together
I feel certain this is the next generation solution out there for travel. The tool has an opportunity to level up regarding complex travel programs. Yes, corporate programs need to better syncronize with the realities of next gen travel and Navan provides this platform. Let's take the next step and become travel management centric to fully solve for the ecosystems pain points.
July 29, 2025
Reply from Navan
Thank you for this forward-thinking review!
We appreciate your vision for the future of travel management and your confidence in Navan as a next-generation solution. Your insights about complex travel programs and the need for better synchronization between corporate policies and modern travel realities really resonate with us.
We're always evolving our platform to address the broader ecosystem challenges, and perspectives like yours help guide that development. Thanks for being part of the journey with us!
The Navan Team
Navan has really stepped up their…
Navan has really stepped up their customer service skills and it is appreciated. It is so easy to send my team on their to book their travel or for me to book when they don't have time. I am able to get invoices immediately, showing if a credit was used. The only thing I wish was more efficient, is getting receipts when Navan books using a third party, like Priceline. I do recommend this company based on ease of use and ability to keep employees accountable to take care of this part of their jobs. All travel information is sent directly to both them and I.
July 29, 2025
Reply from Navan
Thank you for recognizing our customer service improvements!
We're glad you've noticed the enhanced support and that Navan is working well for both you and your team. It's great to hear that the easy booking process, immediate invoicing with credit visibility, and shared travel information are helping keep everyone organized and accountable.
We appreciate your feedback about third-party booking receipts - insights like this help us identify areas for improvement. Thanks for the recommendation and for sharing your experience!
The Navan Team
It's been a very positive experience
It's been a very positive experience. Navan is easy to navigate, saves time, and the support is fantastic.
July 29, 2025
Reply from Navan
Thank you for the positive feedback!
We're glad to hear you've had such a positive experience with Navan. It's wonderful that our platform is easy to navigate, saving you time, and that you've found our support fantastic.
Thanks for sharing your experience!
The Navan Team
Great T&E Platform
Navan's chat support team is incredibly responsive & helpful. The ERP integration is fast, reliable & accurate; and the end user ease of use is a gamechanger!
July 29, 2025
Reply from Navan
Thank you for the great review!
We're thrilled to hear that our chat support team has been responsive and helpful, and that the ERP integration is working fast, reliably, and accurately for you. It's wonderful that the end user experience has been a gamechanger!
Thanks for taking the time to share your feedback!
The Navan Team
Thumbs Up for Navan!
The Navan system is very user friendly and help is always just a click or phone call away! We use their Travel and Expense Reporting systems, and both are intuitive & easy to use.
July 29, 2025
Reply from Navan
Thank you for the thumbs up!
We're delighted to hear that you find our system user-friendly and that help is always easily accessible when you need it. It's great to know that both our Travel and Expense Reporting systems are working intuitively for you.
Thanks for sharing your positive experience!
The Navan Team
It's a simple application for booking…
It's a simple application for booking business travel needs!
July 29, 2025
Reply from Navan
Thank you for the feedback!
We're glad you find Navan simple to use for your business travel booking needs. Keeping things straightforward is exactly what we aim for!
Thanks for sharing your experience!
The Navan Team
The account manager is great
The account manager is great, and the platform is very user-friendly.
July 29, 2025
Reply from Navan
Thank you for the positive review!
We're thrilled to hear that your account manager is providing great service and that you find our platform user-friendly.
Thanks for sharing your experience!
The Navan Team
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