Navigare Yachting Reviews 

I can only talk about my experience in Marsh Harbour in The Bahamas and Navigare were faultless. We had a lovely Lagoon 46 Catamaran. It was well prepared and looked after, both the area and boat briefing were great and informative and the staff at the base were extra friendly and genuinely nice people we had a great holiday!

We rented a yacht in British Virgin Islands through Navigare and although the BVI is lovely, the yacht was terrible and our experience with Navigare was to be blunt appalling.

We hired a catamaran with extras including standup paddle boards, snorkelling equipment, pre-paid mobile and wifi. It also had what we assumed were the basics, a first aid kit, aircon, working generator so that we had power and lights.

On arrival we had no snorkelling equipment or paddle boards. We later found out that we also had no first aid kit, aircon and no working stove / no way of lighting a stove. Finally we also had no power or wifi.

On the first night, we had no working aircon and in 1 room no working fan so no-one got any sleep at all as it was very stuffy. The skipper advised that we would have to return to the marina to get it fixed. So we returned to the marina and waited for a couple of hours while this was fixed before heading out again. Within 30 minutes of leaving the marina the air con was again not working in two bedrooms... but we decided that we did not want to waste any more of that day getting it 'fixed' again and we went on to our mooring for the night and advised base that they could come to us and fix it the next day.

The next day we waited for someone from base to come and fix the aircon, but no-one came. Finally we travelled back at the main Island (1.5 hrs) of Tortola parked back in the 'nice anchorage' at the end of the main airport waiting for them to arrive and fix the aircon.... they again spent an hour regassing the aircon, which lasted an hour and then did not work anymore. They did leave us a lighter for the stove though so we could use the stove.

The following morning, we headed off and advised base station to bring us a different boat so we could swap as by now none of us had had any sleep due to the heat. We swapped boats (an upgrade apparently) and this boat had a generator which completely crapped itself at 0200 which meant that we didn't only have no aircon, we had no power points, lighting or wifi. The base seemed to think that this was perfectly acceptable. The base manager Crompton was extremely aggressive towards me, and starting yelling and talking over me when I tried to explain that we were ending the charter a day early due to all the faults on the boat and no solution offered by either himself or the skipper of the boat at any time. In fact the base manager at no time contact me and the skipper of the boat would not let me talk to the base station about the issues on the boat. It was all very odd.
The issues were:
- no first aid kit
- no working generator
- no air con
- no powerpoints
- no wifi
- no working stove for the first couple of days.

In addition to the issues with the yacht Navigare took $400 US from my credit care as a security deposit on the navigation card for the map reader which has not been returned so I have had to lodge a complaint with my credit card company to have this returned.

I have also lodged a formal complaint about the yacht, having to finish our cruise a full day early due to major mechanical fault (the completely broken generator) and had no response at all.

Not good enough Navigare, I have full audio of Compton's bullying behaviour towards me when we spoke after we returned the yacht and I will release it in full with my blog review of your yacht service shortly.

Skipper, Marko Sapunaric took us on a trip from Dubrovnik round Croatian islands. We were a mixed party some wanted wild swimming, some top rate food, some to get drunk in beautiful places and he made sure everyone was happy and everyone's hopes were surpassed. We visited some stunning places, Mali Ston and Polace just two, I fell in love with Croatia. Mainly because our skipper took time to show us amazing places: tell us about the language, the countryside and the people. Every time we stopped, he backed a huge boat into a tiny space and ensured all of us could exit to shore. We encountered some rough seas and they were handled expertly, leaving us cheering on the net as the boat bounced. We all had the most amazing time and were all so sad to go home. We all wanted to become pirates and keep sailing. Thanks Marko for an awesome trip, looking forward to next year!

Horrendous money grabbers. Used them in Croatia this year the boat was not as well kept as other Also we tried to change a booking with lots of notice due to family health reasons. The we’re very abrupt and rude and just refused

Have always chartered boats twice a year. Not with Navigare anymore

Also I bet they reply to this by please contact reservations@navigare. - that is who has been refusing to discuss our problem

Beware contract fine print or your 7 day trip will become a six day trip. Our contract said that boat had to be returned on August 23 by 9am on page one and then had a clause in the bottom of page 5 that the boat would have to arrive at the base the day before. This forced us to shorten our trip by one day.

I've just returned from a week in the BVI's on a Navigare Lagoon 42. This was the second time we have chartered through Navigare, and will gladly use them again next time. The whole process was very easy and fast, and we were able to get our boat out on the water with a minimum of delay at the start of the trip. The boat was clean and well equipped, and we the only issue we had was that check valves in the heads often backflowed, which made the bathrooms a bit stinky, but I'm thinking this could be a Lagoon 42 design issue because the holding tank is higher than the head. However, sailing the Lagoon 42 was a real pleasure, and we were very comfortable with 8 people aboard. The checkout process was also fast and easy, and we were off and on our way with a minimum of delay.

Just returned from a ten day bareboat charter in the BVI. Our experience with the cimpany and it’s staff was great from start to finish. We were provided airport pickup service, and arrived to a warm welcome and a cold beverage. When our expected boat was not available as it required service, we were upgraded to a larger catamaran at no extra charge. The boat was a much better fit for our large crew of 7 and we were very pleased with the upgrade. The boat was spotlessly clean and well stocked with dishes, sheets, towels, snorkel gear and basic cleaning supplies. We got a thorough briefing and even a trial sail with a staff person ( as we were prepared to sail a monohull) to become familiar with the systems of the boat. Navigare was available by phone anytime questions arose and were very customer service oriented.
We had a spectacular vacation and would not hesitate to book with Navigare again. Thank you all for a memorable time!!

We rented a Lagoon 450F with Navigare from Tortola from Dec. 27th to Jan. 7th and here is why I rated it 2*, starting with the most unpleasant :

1. Attempted 'bait and switch'. While the Navigare coordinator had contractually guaranteed to us in writing a 2018 boat named Stella that was not on island when hurricane Irma unfortunately struck, when we arrived we were told without explanation by the local base that our boat was Kajsa, a 2016 boat -with Stella moored next to her- that had been bullied by Irma and that Stella had now been allocated to another group...Needless to say we got a little flustered, managed to raise the coordinator in Serbia after hours and finally got the original cat assigned to us. So no harm done in the end but a lot of stress, aggravation and us having to fight to get what we had already paid for. Not a good start.

2.No sheets on board, discovered once we were gone. OK, granted there's worse but given the amount you pay for this type of holiday, you would expect the base to do a walkaround with a check-list prior to departure to ensure that everything is where it should be. We finally got the sheets 3 days later as we came back to shore to Tortola for this purpose.

3. The skipper -who was otherwise pleasant and helpful- apparently had not been told that we would use the four double cabins and that he would have to sleep in the front, in a smaller cabin without internal access or toilet/shower. We had to explain to him that this was what we had booked and told him he was welcome to use one of our showers and toilets. He reluctantly accepted but it added to the rocky start of our holidays.

We understand and sympathize that the BVI suffered a lot of hardships because of Irma and are still struggling, but given that Navigare had already relocated to their new marina for one month when we arrived and that the inconvenience we suffered were of Navigare's own doing rather than a consequence of Irma, we feel that -even though the rest of the trip was great- Navigare's performance with us was sub-par.

Hope this helps.
Jf

Great company, employees are very kind and professional. Boats are beautiful and well maintained. I would recommend Navigare Yachting to anyone.