Navimow Segway Reviews 

A great product. No problem so far.

Special wunderful idea to this technical of development of your robotic mower with satellite navigation.
However, at lawn edges with frequent, sometimes tightly curved paths, there is significant orientation problems occur despite multiple corrections of the antenna position. Therefore, manual intervention is necessary. In these cases, the mowing process should interrupted and continued elsewhere. The mowing time is considerably extended.

I was offered a discount on a new Navimov H2xx but when trying to claim it, the Swedish distributor wasn't able to realize it, so the other expired. And now both H1 machines have a lot of problems, and due to the failure of the offer i am now looking elsewhere for replacement.

Had some issues with the robot being defective, but they organised shipping, covering every cost, turned what could've been a terrible experience quite painless, and the robot returned better than new

Bought this product from GERNI. The guy Craig who delivered it that day was helpful and knowledgeable - offered to come help me set it up if needed. Being me, very capable, I decided to just work at it. 6 days later, hours and hours of work, I rang the company, Craig was off so his colleague dissed me, saying it was basically down to operator error and 'women drivers'. So extremely irked, I came off the phone determined to make it work. 3 days later with ChatGPT we established it was the satellites. Got that sorted, mower was still difficult to get evenly around the boundary as it kept wobbling and missing the edge but I got it to a satisfactory enough standard and am now happy it can do a great job of my gardens. So after the annoyance with the shop rep, I got it sorted myself. The reason I have given Navimow a 3 star - it isn't about the product - it's because they have never honoured their agreement to provide me with a free housing unit. I have rung both GERNI and Navimow, sent emails, filled in the form twice with all the details and copies of the receipts. Their excuse was that 3000 people bought those mowers that week. I don't care how many people bought them - I need my unit to cover my mower. I've had to lift it in and out. So I told GERNI that and they told me it was waterproof enough to just leave it lying outside. I still want my housing unit to protect it. So, noticing Navimow are still putting their ads out with free housing units, I'm now furious. Navimow and GERNI - get your act together and stop failing your customer base.

After sales Service always good especially Paula wang who always deals with my queries promptly and efficiently

easy to install, NO WIRE = super!

I purchased this Navimow robotic lawn mower based on the expectation that it would work in a normal residential yard. However, from the very first setup, the machine never worked properly. It continuously showed a “GPS weak” error, regardless of where I placed the antenna or charging station. I moved the equipment to several different locations, including very open areas with a clear view of the sky, and followed the company’s troubleshooting instructions, but the mower never worked even once. Despite this, customer service kept asking me to repeat more tests instead of recognizing that the unit might be defective. When I finally requested a return, they gave me a very difficult time and said that I would have to pay the return shipping costs as well as a 10% restocking fee. I find this completely unreasonable because I am not returning a functioning product simply because I changed my mind—the machine was unusable from the beginning. This experience has caused me significant frustration, wasted time, and additional financial loss.

The customer service team went above and beyond to help me get my Navimow working perfectly. Many emails back dnd forth helping me work through issues. They were there helping me through it the entire way, answering all my questions and checking in with me to make sure we were on track. A+++ for the customer service team who helped turn an issue I had into a positive experience. Thank you so much

The support from the supplier has been amazing. Especially learning the technology.

Very pleased with our Segway i108e mower and the assistance given to a couple of quires I have made.

Lot of words but no solution

It's fine.
The capacity of Navimow i210 Lidar could be better.

Not much assistance needed so far and if I do, they were very helpful. They appreciated the feed back from my end to assist in closing the issue.

Easy to install and configurate, works flawlesly during the week.

I have no complaints so far, the experience has been truly positive. The mower is performing very well .

The service is excellent. The team are so supportive and full of help

Question asked and answered.

The battery in my navimow is dying. It is
4years old, yet segway could not tell me who could replace the battery. Segway gave me a couple of sources, but when I contacted them they said they did not. I tried to find someone to do this and came against a brick wall. I have scraped the navimow and have purchased a brand that
I can, personally, change the battery without going through what segway put me through. I would not recommend buying this robot lawnmower because it is
useless without a replaceable battery.