Bought a dress to wear at my children Holy Communion, Royal Mail delivered it to the wrong address and advised to contact the company as they would need to raise it with them. Multiple emails sent and... See more
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I ordered the Senseless Luxe Rose Gold High Neck Beaded Shoulder Sequin Embellished Hourglass Illusion Maxi Dress my engagement party has been brought forward and panic set in I’ve never heard of this... See more
Love the style and fit but it is faulty and I haven't yet heard back from customer service about replacing it. Its only been a few days but worried that I won't hear back before the deadline to retu... See more
I ordered 3 dresses and returned them all (2 for refund) 1 for an exchange for a smaller size. I returned with Royal Mail tracked & waited 14 days as per their advice. They have refunded and exchang... See more
Company details
Information provided by various external sources
New Homepage Welcome to Nazz Collection! We believe Great fashion needn’t cost the earth, and should be individual, accessible and most of all affordable
Contact info
United Kingdom
- nazzcollection.com
3.8
Great
442 reviews
Hasn’t replied to negative reviews
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I ordered two dresses with next day…
I ordered two dresses with next day delivery on Friday, before 2pm as stipulated on the website, and it's now Monday and they still haven't arrived (and i needed them for saturday night). Paying nearly £10 for delivery and since found out through over reviews that I then need to pay to return them is crazy - it goes without saying that I won't be ordering from Nazz again, I'm hoping the dresses arrive soon so that I can send them straight back and get my money back.
Please Nazz customer service don't reply saying it states in your Ts&Cs that all of these loop holes are covered - it's just bad customer service.
September 30, 2022
Unprompted review
Reply from Nazz Collection
Dear customer,
As confirmed in our email to you earlier today there was a Royal Mail strike that took place on Friday 30th September and Saturday 1st October meaning anything ordered during these dates will be dispatched today and arriving tomorrow.
An email was sent out earlier this week to our subscribers confirming that this would be the case and so to order ahead if items would be needed this weekend as unfortunately the situation with Royal Mail is out of our control.
Thank you for your feedback - we will definitely leave information in the header in future to avoid this happening again.
I always have a good experience with…
I always have a good experience with Nazz collection, delivery is always on time. I've bought about 4 outfit and I've enjoyed wearing every single one.
September 30, 2022
Ordered for next day but did not arrive…
Ordered for next day but did not arrive until 3 days later.
September 9, 2022
Reply from Nazz Collection
Dear customer,
As noted on our delivery page "We aim to process and dispatch all orders placed before 2.30pm Monday to Friday" this means any orders placed after 2.30pm will be dispatched on the next working day, as you ordered on a Friday evening this was dispatched on Monday and should have arrived on Tuesday. Please read our delivery and returns below for more information.
https://www.nazzcollection.com/pages/delivery-and-returns
Excellent Value - especially when using codes
I love Nazz because the price is right, the quality is reliable and the colours are genuine. And superfast dispatch. This is the second dress i've bought and won't be the last!
September 13, 2022
Very Disappointed
Poor quality, the dress I ordered looked nothing like the image on the website and it cost me over £8 in delivery and return charges…the dress was only £10 in the sale!!
September 3, 2022
Reply from Nazz Collection
Dear customer,
As noted on our returns and exchanges we currently don't offer return labels or refund for postage. We also state that we are happy to swap any items that don't reach your expectations.
For more information please read our returns and exchanges page: https://www.nazzcollection.com/pages/returns-exchanges
Fast delivery
September 7, 2022
I was unable to fit my arms into the…
I was unable to fit my arms into the sleeves of the dress even though my arms are not big.
September 3, 2022
Reply from Nazz Collection
Dear customer,
We are very sorry to hear about this issue, our sizing on most dresses range from size 6-18 with a 4 way stretch as we try our best to accommodate for customers of all shapes and sizes.
Please open a return case to return this item for a refund and we hope this doesn't affect you shopping at Nazz in the future.
Lovely dresses and at a sale price
September 5, 2022
A true glam outfit
I got this dress for a night at the Oscar theme party and I looked like a real star. The dress was so comfortable and I received so much compliments.
August 29, 2022
Absolutely an amazing dress
Absolutely amazing. Very fast delivery. Would definitely recommend buying from here. Had so many great comments about my dress. True size, don't size up. Material if stretchy.
August 24, 2022
I have recently been ordering from Silk…
I have recently been ordering from Silk Fred And Nazz. I am happy with my experience.
August 23, 2022
Really happy with the dress
Really happy with the dress, super fast delivery, the dress is amazing, perfect length, great quality. Thank you.
August 8, 2022
Return is to difficult
The Dresses are beautiful but it‘s very difficult to return things because there is no return label and you have to pay the shipping what is realy expensive from Germany.
If I had know that it is that hard to return things, i wouldn‘t have orderd something.
July 30, 2022
Reply from Nazz Collection
Dear customer,
Thank you for your kind words.
As noted on our returns and exchanges we currently don't offer return labels or refund for postage. We also state that we are happy to swap any items that don't reach your expectations.
For more information please read our returns and exchanges page: https://www.nazzcollection.com/pages/returns-exchanges
Fast delivery
Fast delivery, other than that I am sorry for not having anything else positive to say. The customer service is crap, even though I've left numerous messages no one responds, no one answers the phone or even reply to any messages no communication whatsoever, I've never experience this before, I've sent a returns and I need money but nobody cares, been trying to contact them for days.. sad 🤔
July 21, 2022
Reply from Nazz Collection
Dear customer,
Thank you for your kind words, we like our customers to receive their items in a timely fashion.
In regards to customer service you can email us for with a guaranteed response during the hours of 11.30am to 2.30pm Monday to Friday. You can also dm us on Instagram @nazzcollectionclothing any time for a response within the next few hours including weekends.
Hope this helps!
Lovely dress just what I was looking…
Lovely dress just what I was looking for, first one was too big, so had to send it back and order the smaller size. The only downsize is that they do not cover the cost of return postage!
July 19, 2022
Scammers
Scammers. They didn't even bother to send the dress we ordered. It has been 4 months already and they do not reply.
Never order from this website.
July 15, 2022
Unprompted review
Reply from Nazz Collection
Dear customer,
The only time our orders are withheld is when an item is marked as fraud due to incorrect phone numbers, addresses or debit/credit card numbers that do not match the order.
If you would like to discuss this further you could contact our customer services team via email at info@nazzcollection.co.uk
Dress looked and fit amazing
Dress looked and fit amazing. I got so many compliments, defo recommend!
July 4, 2022
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