Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
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Review summary
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Reviews shaping this summary
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
The ball was good and so far is still, although I was scared I might internally pop the ball while pumping which is what happened to my previous ball it did not happen 9/10 almost no flaws
Order a wilson Grizzlies size 7 basketball in march (for a birthday present 29th March), and it keeps deflating. Given this ball was £74.99 I would expect it to last more than 4 months. I have been to... See more
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome Thank you
October 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order took quite longtime
December 2, 2025
Reply from NBA Store Europe
Hello Jarmo, I am sorry to hear that you were unhappy with the shipping timeframe of your order, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the address on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Horrible experience managed by Fanatics…
Horrible experience managed by Fanatics Europe. Shipping and returns destroy whole experience.
April 8, 2025
Reply from NBA Store Europe
Hello Kamil,
We regret your negative experience with shipping and returns. We appreciate your feedback and will review our processes.
Sincerely, Crystal
Really good Product
October 31, 2025
Great product & speedy delivery
I ordered an authentic basketball jersey for my partners's birthday and he loves it.
November 27, 2025
Your dispatch was very swift
December 1, 2025
Reply from NBA Store Europe
Hi Tadas,
I am very sorry you did not receive you order confirmation. I have reached out to you for further assistance. I look forward to hearing back from you!- Sharon
From checkout to delivery
From checkout to delivery, everything was fast, uncomplicated, and the wares were of hight quality.
December 1, 2025
Convenient price and a lot of choice
November 20, 2025
I never received my order and I can’t…
I never received my order and I can’t find customer support
November 20, 2025
Reply from NBA Store Europe
Hello Jakob, Thank you for your feedback. This is not the experience we want for our Fans and I apologize that your order has not been received. I have reached out to you in a separate message to provide additional details. Please don't hesitate to reach back out to us if we can be of further assistance. Sincerely, Courtney
The wrong size was sent to me
The wrong size was sent to me. I tried to reach out for an exchange or return but no one ever got back to me. It is a mess.
October 8, 2025
Reply from NBA Store Europe
Oh no, Ka! I am truly sorry for the inconvenience caused. I would love to look into this for you. Please look out for an email from us! Thank you, Jordan.
Great service have used the site a…
Great service have used the site a number of times 5☆ everytime . Thank you
December 1, 2025
It is not possible to change the size…
It is not possible to change the size if its too small or too big...
The only solution is to send back the product and theb get the money back but the credit card I used to pay the order is not valid anymore so I can't get my money back......
November 3, 2025
Reply from NBA Store Europe
Hello Elia, Your satisfaction is our top priority, and I will do everything I can to resolve this matter. I have reviewed your order and emailed you at the email address that was on the order. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
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