Paul from NBC has done a great job at Chelmsford Transfer Station. He was professional, approachable, and clearly knew what he was doing from day one. Thanks to his hard work and practical approach,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following the egg & nest removal, we did not see anyone for 6 weeks. As part of the agreement there should have been regular scheduled visits. I believe it is down to a lack of staff. The operative t... See more
Company replied
Really quick service. We had 2 wasp nests which we discovered during some garden work last week - ouch!! Our operative, Mark Knight arrived early Monday morning, very friendly and efficient and... See more
Company replied
always in early as he tries to fit in with us, he knows what time the kitchen starts cooking etc, so in before this time without being asked to used his own imitative. Can answer any question either m... See more
Company replied
Company details
Written by the company
NBC Environment provides effective, humane, and sustainable solutions to wildlife-related challenges, with a focus on minimising environmental impact and prioritising animal welfare. Founded in 1993 with support from The Prince’s Trust, our progressive approach to resolving conflicts between nature, businesses, and people has built a strong reputation for delivering high-quality services in diverse and challenging environments. Our team of skilled wildlife experts understands animal behaviour and how to influence it, enabling us to develop tailored management strategies that are both effective and cost-efficient. Leading brands trust us and have worked on research and conservation projects with organisations such as Bird Strike, Natural England, OPRED, and Scottish Natural Heritage.
Contact info
The Grove, Kenninghall Road, NR16 2HE, Banham, United Kingdom
- 0800 169 9646
- enquiries@nbcenvironment.co.uk
- nbcenvironment.co.uk
NBC Environment
4.3
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't even bother to reply to my email
October 17, 2025
Reply from NBC Environment
Hello there. I'm sorry this has been the case, I have reached out to you to understand some more details and to see how I can help.
Reply from NBC Environment
Thank you very much for your comments. I will be sure to pass this to Peter.
very helpful experienced technician
very helpful experienced technician , would recommend him to anyone , nothing was too much trouble for him
September 25, 2025
Reply from NBC Environment
Hi, Thank you so much for taking the time to leave this feedback. I am very pleased with the contents of your review and will be sure to pass this on to the relevant person. Thank you once again
Unreliable (East Lothian)
Didn't turn up when arranged and couldn't get through to customer services at 10am in the morning (23.09.25)! Left a Chat messageshortly after, so waiting to see if there's any response to that!!
EDIT Ryan contacted me and admitted there was an issue. I appreciated his honesty and owning the issue. The team were promptly sent to assess the infestation problem and looking forward to them returning to complete the works.
September 23, 2025
Unprompted review
Reply from NBC Environment
Good afternoon, I am sorry to receive this feedback. I have just requested additional information from you which will allow me to investigate this and come back to you
Thank you
worked out great
After initial problems (down to technology it was discovered) I have received the most amazing service from NBC with personal intervention from senior management followed by superb service from 2 representatives. Happy customer now!
September 23, 2025
Unprompted review
Reply from NBC Environment
Good morning, I am sorry to hear that this has been your experience with NBC. I have requested for more information from you so I can look into this, investigate where we have fallen down, and come back to you with a corrective plan.
Many thanks
This company is the biggest scam I’ve…
This company is the biggest scam I’ve ever seen. Impossible to get in touch with . Comes for one visit and never comes again. I’ve been trying to contact them for almost a year now. Disgusting work
June 18, 2025
Unprompted review
Reply from NBC Environment
Hello. I'm sorry to receive this feedback from you, this certainly isn't the service we pride ourselves on giving. I've reached out to you via email to confirm that I will investigate your comments thoroughly and come back to you as a top priority.
There is no issue with the engineer - however
There is no issue with the engineer, or the quality of work - but I am continuously sent reports that are for another Biffa location and despite numerous emails and conversations with NBC staff, I am still being sent reports that are not for my site.
June 4, 2025
Reply from NBC Environment
Thank you very much for your feedback and thoughts. I will be sure to pass on your positive comments regarding the quality of work to those involved. In regards to the job sheet, I would like to discuss this with you and so will reach out. Many thanks
Professional company that has been on…
Professional company that has been on my site for a few years
May 30, 2025
Reply from NBC Environment
Hello, many thanks for your kind feedback and positive review. I will send this on to the relevant teams.
Thank you once again
The gentleman that comes with the hawk…
The gentleman that comes with the hawk is very approachable, people often ask him about the hawk and he happily chats with them and explains the process of what he is doing. This is very well received and is very popular
May 15, 2025
Reply from NBC Environment
Hello, thank you for taking the time to leave such a nice review. I will pass this on to all those involved. Thank you again
received a competitive quote
received a competitive quote, carried out the works at the agreed time, no issues.
May 14, 2025
Reply from NBC Environment
Thank you very much for taking the time to send in this review. I will be sure to share this with the teams involved.
Prompt response and quote turaround…
Prompt response and quote turaround understood our requirements
April 29, 2025
Reply from NBC Environment
Hello, thank you very much for your positive feedback. i'll be sure to send this on to the relevant people involved.
A quick reply to my request to attend…
A quick reply to my request to attend site.
A speedy report sent to us.
April 23, 2025
Reply from NBC Environment
Hello. Thank you very much for taking the time out to provide this feedback. I will send this on to the relevant people so they are aware.
Thanks again
Timely responses from the contract…
Timely responses from the contract manager. Familiar with the operatives who attend site.
March 20, 2025
The technician that attends our site…
The technician that attends our site always goes above and beyond to help us.
March 19, 2025
Reply from NBC Environment
Hi, thank you very much for taking the time to provide the positive feedback. I will be sure to pass this on to the relevant teams.
brilliant service.
February 27, 2025
Reply from NBC Environment
Thank you very much for taking the time to provide feedback for us.
Reply from NBC Environment
Thank you very much for your feedback and time taken to do so. we do really appreciate it
Company feels too stretched
Company feels too stretched with their recent acquisitions of local business'.
February 14, 2025
Reply from NBC Environment
Good afternoon. Thank you very much for your feedback and apologies that this is the perception you have. We are always looking to improve our processes and take your points on board as part of our internal conversations.
Please feel free to message us, or your local contract manager, to discuss this in greater detail.
On time did what they said they were…
On time did what they said they were going to d do
February 22, 2025
Reply from NBC Environment
Thank you very much for your feedback and time taken to send it. I will be sure to pass this on to the relevant teams. Thank you
great help with mice issue
Had an on going mice issue i couldn't sort after trying almost everything, landlords called them out and we found not only the place they keep coming in but their experince and knowledge with better traps and tools was a huge help and hopefully no more will come around, lovely people too
February 14, 2025
Reply from NBC Environment
Many thanks for your time taken to provide the feedback. I'm glad we were able to help you, and I will be sure to send your feedback on to the relevant people. Thank you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.