Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... See more
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Went into NCF Highgate and was served by Aaron. Extremely polite and knowledgeable. Made my visit a pleasure and really supported in answering all the questions and worry I had. Absolute credit to the... See more
Company replied
Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and m... See more
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TK at the Highgate branch was incredible, he helped me pick out a sofa and made sure we knew the measurements so that it could fit into our lounge. I had my daughter with me and he was brilliant wit... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Highgate
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
1 John Kempe Way, Highgate, B12 0HU, Birmingham, United Kingdom
- 0121 356 5698
4.6
Excellent
538 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just wanted to leave a quick review for…
Just wanted to leave a quick review for Usman at Highgate. Even though I’m not buying anything yet, still he was very respectful, honest and gave me genuine advice without any pressure. Really appreciated the way he greeted and spoke to me professionally. Great customer service and a very nice person to deal with. Highly recommended.
May 12, 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to receive such thoughtful feedback, Karim - thank you for the five-star review.
Many thanks,
NCF Living, Marketing Team
Usman from Highgate was very helpful
May 12, 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's wonderful to hear, Arif.
Many thanks,
NCF Living, Marketing Team
Usman from Highgate was very helpful
May 11, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very pleased to hear that, Daniya.
Many thanks,
NCF Living, Marketing Team
We visited NCF Living (Highgate) today…
We visited NCF Living (Highgate) today looking for a new sofa and had such an amazing experience thanks to Usman. From the moment we walked in he was incredibly friendly, polite, patient and genuinely helpful without being pushy at all. He took the time to answer all of our questions, helped us find exactly what we were looking for and made the whole experience really easy and enjoyable.
His customer service was excellent and you can tell he really cares about helping customers find the right sofa for their home. We ended up leaving with a beautiful sofa that we absolutely love, and a big reason for that was Usman’s help and professionalism.
Thank you again Usman for making our visit such a positive experience — NCF Living is lucky to have you!
May 10, 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for taking the time to provide such excellent feedback, Asiya. We're happy that you enjoyed your time with us and hope you enjoy your new sofa.
Many thanks,
NCF Living, Marketing Team
Absolutely amazing service from TK at Highgate!
Absolutely amazing service from TK at Highgate! Bed and mattress ordered, plenty of time to look around, didn’t feel rushed or forced, excellent advice offered and explained options well 😊 Definitely see him if you’re looking around!
May 10, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your new bed and mattress, Kate!
Many thanks,
NCF Living, Marketing Team
Excellent customer service from Usman.
May 10, 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's a pleasure to hear, Muhammad.
Many thanks,
NCF Living, Marketing Team
Usman gave amazing customer service…
Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and made the whole experience easy and stress free.Highly recommend asking for usman if you are looking for sofa ! @highgate
May 6, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're delighted to hear that you were able to find the ideal sofa with Usman's assistance, Siara.
Many thanks,
NCF Living, Marketing Team
Great customer service from TK
Great customer service from TK. Was very helpful!
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for the wonderful feedback about your time with TK, Karan.
Many thanks,
NCF Living, Marketing Team
Aiden @highgate was ace so helpful and friendly
Aiden was ace so helpful and friendly
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're happy to hear about your experience with us, Aya.
Many thanks,
NCF Living, Marketing Team
Great experience
Great experience, quick finish deal with Miss SIDNEY!!!!!
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate your charming feedback, Patryk!
Many thanks,
NCF Living, Marketing Team
Tk from Highgate really helped us in…
Tk from Highgate really helped us in store today and was really helpful in helping us explore different options. Brilliant service
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along this wonderful feedback to TK, Ibrahim.
Many thanks,
NCF Living, Marketing Team
I purchased a table today from your…
I purchased a table today from your Highgate branch. I was looked after by Aiden,@highgate he was extremely helpful and made us feel relaxed about the whole transaction. I would definitely recommend your store to others
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for the delightful recommendation, Terence.
Many thanks,
NCF Living, Marketing Team
Aiden @highgate made our experience…
Aiden @highgate made our experience very easy, he was helpful without being pushy and very knowledgeable about the product we were interested in. He made our purchase simple and we were very happy to proceed. A genuinely personable young man well done Aiden!! It was a pleasure.
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that you were able to find what you were looking for with us, Karen.
Many thanks,
NCF Living, Marketing Team
Usman from highgate was very helpful
May 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're grateful for the lovely feedback, Saima!
Many thanks,
NCF Living, Marketing Team
I had a great experience at the NCF…
I had a great experience at the NCF Highgate sofa shop, thanks to Reza. He was incredibly helpful, professional, and efficient throughout the entire process. He took the time to understand exactly what I was looking for and offered thoughtful recommendations without any pressure.He made everything smooth and straightforward, from choosing the right sofa to finalising the details. His knowledge and friendly approach really stood out, and it made a big difference to my overall experience in the store.
I’d definitely recommend asking for Reza if you visit excellent service all around
May 6, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate you taking the time to write a review of your experience with Reza and thank you for the kind recommendation, SK.
Many thanks,
NCF Living, Marketing Team
Lewis and the other colleagues were…
Lewis and the other colleagues were helpful with understanding and processing the order
May 5, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're happy that you enjoyed your visit to our store, and thank you for your purchase.
Many thanks,
NCF Living, Marketing Team
Usman from Highgate was very helpful…
Usman from Highgate was very helpful and respectful
May 5, 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's very kind of you to say, Adam.
Many thanks,
NCF Living, Marketing Team
Many thanks to Aiden at Highgate
Many thanks to Aiden at Highgate! He was incredibly patient and professional. Thanks to his recommendations and explanations, my husband and I finally managed to purchase the perfect sofa on this past Sunday.
Wishing Aiden continued success in his work.
May 3, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that you found your perfect sofa with us, Fi - thank you for your review.
Many thanks,
NCF Living, Marketing Team
Brian (Highgate store) very easy to…
Brian (Highgate store) very easy to talk to, explained everything
May 4, 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's just what we like to hear, Pete.
Many thanks,
NCF Living, Marketing Team
Amazing store with professional
Amazing store with professional, helpful and friendly help. Lewis was brilliant and very helpful. Definitely recommend.
May 4, 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for the kind recommendation, Kimi.
Many thanks,
NCF Living, Marketing Team
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