NDBD Reviews 

DO NOT go anywhere near this business!
I bought 3 x iPnone 6 phones for work and ALL 3 Were faulty. This cannot be a coincidence. It appears, from my experience, they simply purchase faulty phones, put them in a new box and ship them out and then when you want a refund, or the phones replaced, they use every blocking tactic you can think of to make you give up. Their customer service is a disgrace.
12 months later and I still don’t have an outcome. The last email I sent them was never even replied to.
I can only say that do not be as stupid as myself and always use PayPal for these type of purchases. This is normally my golden rule - never again will I break it.
I can only hope that my loss can be a warning to others to stay away from this dodgy and dishonest operator and I would encourage everyone to find every forum you can and warn as many other unsuspecting victims as possible.

Admittedly the phone arrived quickly (from Hong Kong, not Australia as indicated) but it unfortunately stopped working after a few weeks. That's when the fun started. Had to take photos, send emails, send a copy of the postage receipt, and after (literally) about 30 emails back and forth they only managed to return the postage cost of around ten dollars after 6 months.
Really disappointing. Now I have heard nothing from them in a few weeks, still $300+ out of pocket.

I ordered an iPhone 6S which arrived in NZ about 3 weeks later. Not bad but not great, especially as others have pointed out their website makes a deliberate effort to appear to be NZ based when they are in fact based in Hong Kong.
It's supposed to be in excellent refurbished condition, which cosmetically it is. But the screen isn't that responsive especially when typing messages, and people on the other end of phone calls often complain about the poor call quality. I guess the screen has been replaced. That's the risk you take getting a refurbished phone I guess, although these should have been tested.
The problem is now that I've got a sort-of-ok phone that mostly works, I'm not going to send it back to them based on the horrendous customer reviews on this website - I'd probably never see my phone again. And in any case even if they were able to promptly fix/return it'd involve three weeks without a phone at a minimum. So not worth the hassle.
I did contact the customer service through various means to ask about delivery times, I think I finally got a response through email but it took weeks and all other questions went ignored. Also I was never able to register the warranty card they sent out as the credentials or something didn't work.

SCAM - can I suggest people with issues contact econsumer.gov. Econsumer.gov is a portal for consumers to report complaints about online and related transactions with foreign companies.

In this way we can get this company shut down

TERRIBLE customer service... no-one answers the phone and impossible to return the faulty iphone I bought from them months ago. I took it to the apple genius bar and they said it had been water damaged. DO NOT buy from this dodgy company.

IT'S A NIGHTMARE DEALING WITH NDBD.

I PURCHASED AN IPHONE 6S PLUS IN NOVEMBER LAST YEAR IT WORKED FINE FOR 2 MONTHS POST WHICH I HAD PROBLEM WITH THE REAR CAMERA. I WAS ADVISED TO SHARE VIDEO OF THE PROBLEM AND ALSO PHOTOGRAPHS OF ALL SIDES OF THE PHONE, IT'S BEEN MORE THAN 2 MONTHS I HAVE SUBMITTED ALL DETAILS AND HAVE NOT GOT ANY REVERT.

THE CUSTOMER SERVICE NUMBER FOR NDBD AUSTRALIA IS ALSO NOT IN SERVICE NOW AND NO ONE IS RESPONDING TO THE EMAILS.

Purchased an iPhone 6s in January, the postage and arrival was fine. In February the phone broke so I contacted them about the warranty it’s now been nearly 3 months and no useful response via email. I also tried calling multiple times but was either on hold or no one answered. Very disappointed in the customer service!!

Purchased iPhone SE which lasted 3 weeks before black screen. Completed online form for return and email response saying response in 2 working days. No response. Filled in website feedback form. Received an email asking for all my customer details which are clearly in the online registration form. Now almost 2 months later no reply to email or online request for repair/return Now not possible to access my account or website for Singapore NDBD. Seems that the company has pulled out from Singapore leaving customers with warranty high and dry. Only wish I had read the general feedback here and not bothered to purchase in the first place.

DONT BUY FROM THEM !!!!

1 month after my iPhone 6S purchase i'm left with nothing more than a dead battery and a standard replymail that they will answer within 2 days..

After a few reminders I've called their support number and surprise, surprise: that number is out of service

Well played NDBD, thumbs up !
Enjoy your life , if you consider having one

Worst company ever!!! 6 months that I sent my phone back because it was not working and still waiting for it!! The customer service is appalling... DO NOT USE THIS COMPANY!!!!

Throw your money straight down the toilet rather than giving it to this company. If I could give this company less than 1 star I would! Still waiting for a refund 86 days after I was promised a refund for a phone I bought with no working camera. So no phone and no refund. Dont give them your money. You will NEVER get it back. Phone numbers don’t work now, emails no response. This company operates in every country with the parent company in Hong Kong. The Hong Kong Consumer Council are aware of this nefarious company but don’t have the authority to shut the scammers down unfortunately. No doubt they will fold soon and reopen under another name.

The phone you sent me was an absolute lemon. The iPhone 6S 64GB never quite performed out of the box. The screen would freeze randomly while on a call, and needed a hard reset of the phone to render usable again.
Returning this internationally was an extremely inconvenient and expensive option. I didn't even bother.
I took this phone in to a phone repair shop to have the screen replaced at my own expense. The staff couldn't believe the internals, they assured me many parts were definitely not genuine Apple. Screen could not be repaired, they suggested it was a motherboard issue.
I don't even know where to begin describing this as probably the worst experience and mistake of anything I've purchase online. And expensive. I opted for refurbished as I thought this would give a quality product I could trust. I was wrong. NEVER AGAIN AND I WOULD NEVER RECOMMEND
The dead phone is still sitting on my desk as a reminder.

DO NOT PURCHASE FROM THIS COMPANY. WE RETURNED A FAULTY PHONE WHICH IS IN WARRANTY TWO MONTHS AGO AND ITS GONE COMPLETELY QUITE AS TO WHEN WE WILL RECEIVE IT BACK. ZERO RESPONSE FROM THEM DESPITE SEVERAL EMAILS SENT TO THEM. SPENT £150 ON THIS PHONE A YEAR AGO.

Are UK authorities doing anything about this company who seem to be ripping off honest UK Customers? We purchased a refurb drone from NDBD. It was an unwanted birthday present from my wife and it was returned in October 2017 in perfect unused condition. They agreed to refund the money minus a restocking which was fine with us . Month after month pass by and still no refund issued for the over £500 spent. A total of 26 telephone calls have been made followed by dozens of emails to their customer services department only to be told they have an issue with their refund service. We are 7 month in and they continue to unlawfully retain our money and we just want our money returned.

Never ever buy a telephone at NDBD. Terrible service! No communication. Now after 6 month, no telephone and no money back. Bunch of crooks!!!!! They ingnore you and as a consumer you don't have a position to mind about that. There's nothing you can do about that and they know that.

Do not purchase from NDBD, despite claims on their website they have no customer service! I have emailed a number of times to try to return a faulty iphone 6 purchased at Christmas but no answer.

I wish I had checked these reviews before purchasing with NDBD.

Simone, Ireland

Having purchase an iPhone from them which arrive with a default. Since I am fighting to be reimbursed, I am calling, mailing, without no effect... meaning I will probably never see my money back.
Don't trust them, don't purchase something to them or don't dream about any service after delivery. Now I am 100% sure this is a fake company.
I should have a look on Pilot before buying something to them

Still waiting on a refund since January. Have tried calling, tweeting, facebooking and emailing with 1 response in mid February advising it would be processed but nothing since. Appalling company and I think it will be a miracle if I see my money again. AVOID!

Phone died on the 3rd day, absolutely disaster.

Support phone number not working.

Do even believe that I will get a refund :(

PLEASE AWARE NEVER USE THEM!

That is the worse customer service ever! All they say on the web page is lies! Order an i phone 6 plus in 3 December 2017, got it two weeks later ( quick delevery) and then didn't work. The battery of the phone dead. Here start the Waranty process. We are the 30 march now and still waiting for one answer. I sent the phone back, they confirmed got the phone and at the phone doesn't work. Since then no more answer!!!! More than 1month waiting, i sent few e-mail. Still doesn't want refund me. Never ever buy from them!!!!