Unresponsive customer care service
The developer Jarvis Homes employed NDC plumbing to install the heating and water services in my property. In the short time we have occupied our home, we have experience a significant water leak in the kitchen, absent heat in the underfloor heating circuits, dodgy fit and finish, ineffective Tower TRVs installation, unbalanced radiators, jammed pop-up plugs in wash basin sinks, leaking shower cubicle. Attention to detail is low quality.
In my opinion this contractor is not a competent installer, and has an unresponsive and extremely poor customer aftercare service. I had to deal with an arrogant plumber with little consideration for the customer.
I would not recommend this company and that you should go elsewhere for a better customer experience.
Reply from NDC Plumbing & Heating Ltd
Dear John Mitchinson,
We are deeply sorry to hear about your experience with NDC. We take all customer feedback very seriously and strive to provide the best possible service. We apologise for the inconvenience you have faced, and we understand how frustrating it can be when things do not go as expected.
It is our goal to ensure that every customer is satisfied with our work, and we regret that we failed to meet your expectations. We assure you that the issues you mentioned do not reflect our usual high standards, and we will conduct an internal investigation to determine what went wrong in your case.
To address your concerns, we would like to offer the following solutions:
1. We will send a senior technician to your property to assess and repair any outstanding issues at no additional cost to you.
2. We will provide a written report outlining the findings and the corrective actions taken.
3. We will schedule a follow-up visit to find out if you are satisfied with our services and if any issues were fixed.
Your feedback is invaluable, and we appreciate the opportunity to make things right. We hope you will allow us to demonstrate our commitment to customer satisfaction.
Once again, we apologise for any inconvenience you have experienced and thank you for bringing this matter to our attention.
Please feel free to contact our customer service team at your earliest convenience to schedule the necessary appointments.
info@ndcplumbingheating.com
Phone: 01634 968107
