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Rated 5 out of 5 stars

Neat Team has been excellent, they replied to questions very quickly with friendly professionalism. Order and delivery within 48 hours. Their products are natural, I feel relaxed giving them to my te... See more

Rated 2 out of 5 stars

I ordered with neat-nutrition back in October and unwittingly signed up for a subscription. When payment was taken in November, I sent a message to request the subscription is cancelled and a refund.... See more

Company replied

Rated 5 out of 5 stars

Probably our favourite powdered protein product. Love the no-nonsense ingredients and it is the best tasting as a result. We have used both the whey and plant-based versions in various flavours; in... See more

Company replied

Rated 5 out of 5 stars

The only protein I've ever used that doesn't have a synthetic taste and I've tried a lot! Just genuinely really tasty even when mixed with water (with other brands I usually have to use nut milks). Wo... See more

Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

Delicious protein shakes, delivered.


Contact info

3.9

Great

TrustScore 4 out of 5

92 reviews

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Rated 5 out of 5 stars

Neat Team has been excellent

Neat Team has been excellent, they replied to questions very quickly with friendly professionalism. Order and delivery within 48 hours. Their products are natural, I feel relaxed giving them to my teenage son. My son uses the "Sleep" capsules and he says he doesn't wake during the night anymore. At a later date I will be able to comment on the other capsules, as my son has just only started using them. Thank you Neat Team.

February 9, 2023
Rated 2 out of 5 stars

My complaint isn't with billing or…

My complaint isn't with billing or receiving merch, it's with the horrible taste and aftertaste.But I'm going to check my CC to be certain no additional charges have been made as I didn't sign up for auto ship.

The bottom of the box of protein shakes, cheesecake dessert and nutrition bars all say distributed by "Neat Nutrition Inc." so I suppose I'm in the right review forum.
The boxes also say "MyNeat Health." All boxes claim that there is no aspartame, rather fructose and sugar are listed as sweeteners, but there is a chemical, artificial, very unpleasant, burning, kind of tingling aftertaste that lingers in the mouth long after it's been consumed.
Every review I read was 4-5 stars when I did my research on different review sites and I'm beginning to believe all the reviewers were paid.
Of all the protein shakes and replacement bars I've tried, these are by far the very worst and to top it off the refund policy is 21 days. I spent well over $160.00 because reviews were so amazing. I purposely skipped Amazon reviews because of the"paid" ones and think I still got scammed.
Atkins and Slim fast far exceed the smell of powder, flavor and awful aftertaste. I was only able to try one berry shake and 1 cheesecake and believe me when I say that desserts are my thing. If I can eat a pudding or drink a shake that provides protein, is low sugar and Keto friendly, I'm all in.
But this stuff is just awful! I'd even sell packets for $1 plus postage so people can try them before doing what I did because a box of 7 is $16 or more.
I've got 5 boxes of shakes that expire in Sept and the cheesecake expires in November. The nutrition bars are average, have the sugar alcohol aftertaste, but they're more tolerable than the shakes.
My tongue feels like it's been slightly chemically burned. I'd be happy to do an exchange for a different batch of I thought it made a difference,but since the cheesecake desserts are different than the shakes, this is most likely the standard and the replacement would taste as bad.
Buyer beware of the MyNeat Health protein replacement meals, desserts and nutrition bars.

January 30, 2023
Unprompted review
Neat Nutrition logo

Reply from Neat Nutrition

Hi Gaynetta -
Sorry to hear about your bad experience but given you seem to be based in the US and we are a UK business, I think your review is for another company as we also don't produce meal replacement bars. We would really appreciate it if you could remove this review and leave with the appropriate company. Many thanks.

Rated 2 out of 5 stars

I ordered with neat-nutrition back in…October

I ordered with neat-nutrition back in October and unwittingly signed up for a subscription. When payment was taken in November, I sent a message to request the subscription is cancelled and a refund. I received the refund back quickly on this occasion (hence the 2 stars). However, further payment was taken from my account this month despite my requesting subscription cancellation. Again, I sent a message and instead this time received the goods (which I do not want). Now I have requested that my credit card provide block this vendor from taking any further payments from my account. A lot of hassle to try out some vitamins.

January 25, 2023
Unprompted review
Neat Nutrition logo

Reply from Neat Nutrition

Hi Jacqui -
Thanks for the feedback.
I can see that the subscribe & save (20%) option was selected on your initial order but upon receiving subsequent orders our team have cancelled your subscription and also refunded the charges (at cost to neat nutrition as we didn't ask for the goods to returned).

Rated 2 out of 5 stars

Poor service

My order didn't arrive for 12 days, no one responded to my email, or DM, and the shipping was improperly calculated so its stuck in a DHL centre with 8 euros to pay.

The most annoying part is the lack of communication. Ive used your service before and had a great experience so not sure what the issue is here.

February 14, 2022
Neat Nutrition logo

Reply from Neat Nutrition

Hi Lois, We are sorry you haven't received your order yet. We have replied to you via our support team to try and resolve the issue, which was the same method we provided you with the required information on the 9th of February.

Team Neat

Rated 2 out of 5 stars

Used Hermes for delivery

Used Hermes for delivery - I notified them to leave parcel at rear of house but they left it on the door step, in full view of passer byes!! They even took a photo of it to prove they didn’t follow instructions! I won’t b using the company again because of this

August 20, 2021
Rated 5 out of 5 stars

Great products

Great products, speedy delivery!

July 29, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hi Jiri - thank you, we're pleased you like the products.

Rated 5 out of 5 stars

Trusted

Trusted, quality and aspirational brand.

June 14, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hi Michael - Thanks for the review, we're thrilled that you're part of Team Neat. 🌱💪

Rated 4 out of 5 stars

Flavour isn't too sweet which I like

Flavour isn't too sweet which I like, doesn't taste of much but if you want some natural and organic that isn't too imposing and a strong hit of protein this is your product! Also, the drink shaker is great.

May 13, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hi Felicity - thank you for the review.
Keep your eye out for the new products we're launching next week.
Best,
TeamNeat

Rated 5 out of 5 stars
Neat Nutrition logo

Reply from Neat Nutrition

Hi Amanda - thank you for taking the time to leave a review.
We're thrilled that you enjoyed the protein powder and hope you like the new products that will be launching next week.
TeamNeat

Rated 5 out of 5 stars

Probably our favourite powdered protein…

Probably our favourite powdered protein product. Love the no-nonsense ingredients and it is the best tasting as a result.

We have used both the whey and plant-based versions in various flavours; including in shakes, breakfast smoothies, creating delicious healthy snacks, cakes or desserts. It works across the board because it only contains what it needs and it's good, simple, healthy stuff.

May 11, 2021
Unprompted review
Neat Nutrition logo

Reply from Neat Nutrition

Hi James - Thanks for the review, much appreciated.
We have some exciting new products launching in the coming weeks so keep your eyes peeled.
TeamNeat

Rated 5 out of 5 stars

Lovely taste

Lovely taste and my son enjoys them to, being a competitive swimmer it’s important to get the right nutrients into his body instead of reaching for unhealthy choices.
Postal service was efficient too.

May 5, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hi Claire - thanks for taking the time to leave is a review.
We're thrilled to be fuelling the next generation of competitive swimmers - hopefully there are lots of PB's coming in 2021 🏊🏼‍♂️

Rated 4 out of 5 stars

Tastes fantastic

Product tastes great and was appropriately priced. I would have given 5 stars, HOWEVER. The product is marketed as "portable sachets". I purchased 12 and the complete package COULD NOT fit through my standard letterbox. So, I feel "postable" is potentially misleading.

May 4, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hi Akeem - thanks for the kind words, we're pleased you like the protein.
I'm unsure why the box didn't fit through your letterbox as they are specifically designed for a standard UK letterbox and have been successfully delivered for 2+years. Hopefully a one-off.
Best - TeamNeat

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I ordered the wrong thing and they were very generous in helping me sort it out.

Both the chocolate and vanilla mix well with just water, slightly powdery but smooth for a vegan protein.

Thanks so much for your help

May 2, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hi Chelsea - happy to help and ensure you had what you needed.
Thanks for the great review.
TeamNeat

Rated 5 out of 5 stars

Vanilla Whey Protein Powder

I absolutely love this protein powder. The flavour is great and I use it on its own or as a base and add fruit such as berries or tropical fruit.

March 10, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Thanks for the kind words. Enjoy.

Rated 5 out of 5 stars

Tasty and healty

I love it! I took the subscription and receive my vanilla sachets every month.

February 25, 2021
Neat Nutrition logo

Reply from Neat Nutrition

Hey! Thanks for the review, we're really pleased you're enjoying your subscription.
We have new products launching very soon, so keep your eyes peeled.

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