neat. Reviews 4,099

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, lovely fragrances, and eco-friendly nature, often highlighting the quality and superior performance compared to other brands. Many appreciate the fast delivery and the appealing, often recyclable, packaging, making the overall user experience positive and convenient. Reviewers also find the prices reasonable, especially when considering the quality and the benefits of concentrated products. However, some people were dissatisfied with the durability of the spray bottle pumps, reporting that they often fail after a few refills, rendering the bottles unusable. A few customers also mentioned that certain products, like the toilet spray or body wash, did not meet their expectations for cleaning power or lathering, and some found the hand wash drying.

What people talk about most

Product

People report positive experiences with product, often praising the pleasant and lasting scents, as well as... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of products like dishwasher... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

User experience

Reviewers express satisfaction with the user experience, often highlighting the ease of use and pleasantness... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the products to be a good value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Home Goods Store

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

ABSOLUTELY LOVE THE PRODUCTS

ABSOLUTELY LOVE THE PRODUCTS. We have the multi surface cleaner, glass cleaner, floor cleaner, bathroom cleaner, foaming toilet spray, daily shower spray and the hand soaps. I love how well they clean and kill 99.9% of bacteria whilst being plant based. I feel happier using it everyday with my young children around, limiting their expose to strong chemicals but still being able to clean and anti bac surfaces. They smell divine!! I live the floor cleaner sprays directly on to the floor so i can do it quickly and not have to bother with the faff of buckets of mop water!

June 2, 2025
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Reply from neat.

Hi Jasmine.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

A bit of a washout!

Whilst I love the hand wash, I find the foaming shower gel very mediocre. It does not foam at all very well. You have to use much more than the 4 to 6 pumps to get a decent wash. The smell when diluted with water is rather insipid.

May 24, 2025
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Reply from neat.

Hi Michael. Thanks for taking the time to share your feedback with us.💚

Rated 4 out of 5 stars

I bought most of the range of your…

I bought most of the range of your products and they all smell LUSH! I also love the concept of the foaming body wash as I'd not seen this anywhere else.
I haven't given you 5 ⭐ as the washing up liquid doesn't cut through grease the best and the toilet foam didn't get rid of stains like other brands have. I will try adding less water than instructed to make the cleaners a bit more concentrated and see if this improves

May 30, 2025
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Reply from neat.

Hi Freya.

Thank you for your review! Have a neat day!✨💚

Rated 2 out of 5 stars

To be honest I didn't think that the…

To be honest I didn't think that the smell was very strong in fact I could barely smell anything at all it wasn't terribly Pleasant

May 30, 2025
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Reply from neat.

Hi Sheila. Thanks for your feedback. Can we check that you used a full refill concentrate when mixing up your solution? We would love to hear a little more about your experience. Please reach out to us at hello@neatclean.com 💚

Rated 1 out of 5 stars

I got the foaming washing-up spray

I got the foaming washing-up spray, and the lime and matcha scent is very strong, like spraying perfume on my dishes! I expected something lighter and more subtle from a product that claims to be safe and natural. I also bought several other products but haven’t tried them yet. One of the aluminium bottles also arrived with a small dent.

June 11, 2025
Unprompted review
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Reply from neat.

Hi Carmen. Thanks for your review. We are sorry to hear you find our popular Lime and Matcha fragrance too strong. We also have a Mango and Fig fragrance available in our Foaming Washing Up spray, which you may prefer. We are also sorry to hear about the dent in your bottle. Please reach out to our customer care team, who will be happy to help. 💚

Rated 5 out of 5 stars

Excellent cleaning product

Excellent cleaning product. Ecologically friendly and Simple to refill. It’s hard wearing enough to withstand tough handling. There’s a lovely range of fragrances to choose from too.

May 29, 2025
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Reply from neat.

Hi Hilary.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

The new foaming shower wash isnt for…

The new foaming shower wash isnt for me. My skin is left itchy after use. Its a shame as I really wanted to use it.

May 22, 2025
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Reply from neat.

Hi Ann.
We are sorry to hear this. Our body wash has been dermatologically tested and is formulated for all skin types, including sensitive skin. However, we recognise that each person's allergens are unique. Thanks for sharing your feedback with us. 💚

Rated 5 out of 5 stars

Gorgeous cleaning products

I love the multi surface cleaners. I bought the starter pack with Mango & Fig and Lime & Matcha fragrances. Both smell gorgeous and the fragrance lingers for a good while. They’re anti bacterial which is great. A brilliant product and half the price of a similar brand. Will definitely buy again.

May 28, 2025
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Reply from neat.

Hi Julie.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Love the products

Love the products and being able to adjust my subscription really works for me.

May 28, 2025
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Reply from neat.

Hi Lynda.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Lovely product

Lovely product. Amazing on my bathroom.

May 26, 2025
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Reply from neat.

Hi Cheryl.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

I can't say I'm keen on the products

I can't say I'm keen on the products. I don't think they last very long and are just not as effective as other products that I buy. I was keen to make the switch to more sustainable options, however I think I could find better alternatives at a lower price.
I would have liked to return everything but I hadn't realised you had to pay for returns so I haven't bothered. I'll use up what I have purchased, however I don't think I will buy again in the future.

May 19, 2025
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Reply from neat.

Hi Emily.

Thank you for your review and your feedback. Have a neat day!✨💚

Rated 5 out of 5 stars

Great product

Absolutely love this hand soap smells gorgeous and is really kind to hands my husband used to have reactions to different hand soaps but since using this he doesn’t have a problem

May 24, 2025
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Reply from neat.

Hi Suzanne.

Thank you for your review! Have a neat day!✨💚

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