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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the comfort and support of the mattresses, with some noting improved sleep and reduced pain. The delivery process is frequently praised for being on time, well-communicated, and efficient, with items arriving nicely packaged. Reviewers also highlight positive interactions with customer service, describing staff as polite, professional, and helpful. However, some customers experienced issues with product quality, such as mattresses developing dips or indentations after a relatively short period, leading to discomfort. There are also concerns about the warranty not being honored for these issues, with some feeling the policy is too strict or difficult to claim against. A few people reported strong, unpleasant odors from new mattresses that persisted for weeks, and some found pillows to be too firm or of poor quality. Additionally, some encountered problems with missing parts for bed frames or incorrect items being delivered, causing delays and frustration.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the mattress for its... See more

Quality

Consumers find quality to be ambiguous, with many initially satisfied, praising the mattress as "perfect" and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising quick and smooth... See more

Warranty

Users describe negative interactions with warranty, with many reviewers expressing disappointment and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish I hadn't read these reviews: the ones before I bought my Nectar mattress a few weeks ago were good! I'm not having any problems (hope I shouldn't add 'yet' to this comment), found delivery to... See more

Company replied

Rated 4 out of 5 stars

I changed to a Nectar mattress after years using a soft mattress and following a friend's recommendation. The mattress arrived on time, nicely packaged and easy to unwrap. The first night was a... See more

Company replied

Rated 3 out of 5 stars

We bought the more expensive deep memory foam mattress after thorough research. The mattress was like sleeping on a hard floor. My husband did not get a full nights sleep for the 31 days we had the ma... See more

Company replied

Rated 3 out of 5 stars

Never had a problem with sweating bad orderd memory foam mattress bundle with bedding ., just feel like wasted my money now ,it’s on a high sleeper so there’s good air flow and sweating really bad .,... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Mattress Store

Written by the company

You Can’t Put A Price On Good Sleep At Nectar, we’ve aligned all our efforts around one simple promise: The best sleep of your life, guaranteed. We believe that price should not keep anyone from being able to achieve their best night’s sleep. After all, we spend 1/3 of our life sleeping. We offer the only 365 Night Sleep Trial in the UK and we also include a Forever Warranty that covers your Mattress for as long as you sleep on it. All Nectar Mattresses are Carbon Neutral and Sustainable. Try out a Nectar through all four UK seasons and if it's not right for you, we'll pick it up for free and refund you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Timely delivery

Timely delivery, great product

April 23, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hi there, thanks for leaving a review. We are delighted that both the service received during your ordering and delivery process and the mattress itself have given you an equally enjoyable experience. Thanks for choosing Nectar!

Rated 4 out of 5 stars

Good scheduling for delivery

Good scheduling for delivery. No miscommunications. Everything went smoothly.

May 15, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Gurpreet, thanks for your review. We are delighted to hear that your delivery was smooth and efficient, and your new mattress is working well to help you get the great night's sleep you are looking for!

Rated 3 out of 5 stars

The bed is great but maybe needs a…

The bed is great but maybe needs a lock on the wheels for when you want it to be stable.
Plus would be good to get bed & mattress at same time and to have an option for unpacking and setting up too.

May 27, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Jeanette, thank you for your feedback! We're glad to hear you're enjoying the bed, and we appreciate your suggestions regarding stability and delivery experience. If you’d like to discuss this further, please don’t hesitate to contact us directly at hello @nectarsleep.co.uk.

Rated 4 out of 5 stars

Good Purchase

Good comms, delivered as promised.

April 22, 2025
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Reply from Nectar Sleep

Hello David, thank you for your kind words! We're so pleased everything went smoothly with your delivery. Thanks for choosing Nectar!

Rated 1 out of 5 stars

Just lied to customer always

Just shet customer services as always

May 24, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Shadi, thank you for your feedback — we're really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we'd appreciate the opportunity to make things right. Please feel free to get in touch with us directly at hello@nectarsleep.co.uk so we can resolve any concerns you may have.

Rated 4 out of 5 stars

Comfort at last

Comfort at last. Brought for my Mum who has various conditions including chronic pain, had the mattress just over a month and she says it's really very good.
The only slight negative is it doesn't seem to be as cooling as we hoped.

April 1, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Jo, thank you for sharing your experience – we're so pleased to hear the mattress has brought comfort to your mum and is helping with her sleep. We appreciate your feedback on the cooling aspect and will be sure to pass it along to our product team.

Rated 2 out of 5 stars

Very soft then expected.

Very soft then expected.

May 18, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Love, thanks for your feedback. We are sorry to hear about any concerns with your mattress. Please contact us at hello@nectarsleep.co.uk, and we will do our best to resolve the matter for you.

Rated 4 out of 5 stars

Very comfortable sleep although a…

Very comfortable sleep although a little firm to start with! The only downside is it had a strange smell we hope this goes off in time and maybe due to packing it two weeks on and it’s still there. if it doesn’t go away we may have to return! Hoping not but for the money a really good bed.

May 22, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hi Lynda, thanks for taking the time to leave an honest review. We are sorry to hear of any lingering odour from your mattress. This is caused purely by fresh air being allowed to circulate through the layers of the mattress once these have expanded. If this lingers we have several helpful tips to dissipate any odour in the FAQs section of our website.

Rated 5 out of 5 stars

Satisfied customer

This is the second time purchasing this item. The previous time the mattress cover worked great and I only felt the need to replace after many years of use. Highly recommended.

April 15, 2025
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Reply from Nectar Sleep

Hi Rico, thank you so much for your continued support! We're delighted to hear the mattress cover has served you well over the years. We truly appreciate the recommendation!

Rated 5 out of 5 stars

I purchased a second quilt from Nectar…

I purchased a second quilt from Nectar for our guest bed. The quilt is light and so snuggly and comfy. Although a lighter tog than I normally have it is just as warm and comfy and it is the best quilt I have ever had.

March 24, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Susan, thank you for your lovely review! We’re thrilled to hear you're enjoying your second quilt and that it’s keeping you warm and cosy—even with the lighter tog. It’s wonderful to know it’s the best quilt you’ve ever had!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very polite drivers. The mattress was ready to sleep on by the time I went to bed. So comfortable, best nights sleep in a long time. It took about a week for the smell to completely disappear but it wasn’t bad enough to stop me using it. I would definitely recommend it.

May 6, 2025
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Reply from Nectar Sleep

Hi Janice, thank you for your lovely review! We’re so glad to hear your mattress arrived quickly, was ready to use straight away, and has been giving you such great sleep. We really appreciate your recommendation!

Rated 5 out of 5 stars

The mattress is good quality and we are…

The mattress is good quality and we are both having a good nights sleep,

April 29, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hi Mary, thank you so much for your kind words! We're delighted to hear that you're enjoying the quality of your mattress and getting a good night's sleep — that's exactly what we hope for. Sleep well!

Rated 5 out of 5 stars

Best supportive mattress ever

I absolutely love my new mattress, it’s almost resolved most of my back and hip pain and I’ve only had it a couple of weeks. The website was easy to use and my order and delivery date were dealt with very professionally. I was informed by text and kept up to date on my delivery. The guys who delivered it were very courteous and helpful, even when I asked what they were delivering as it certainly didn’t look like a mattress! (It was air packed and in a large but square box, certainly not the size of a king sized mattress). The instructions as to how to unpack it were clear and a tool was provided. My only issue, and this was also addressed within the instructions, was the chemical smell from the mattress which is apparently from the packing process. They said it would take a few days to dissipate but I would say it took about 10 days, even with the window open which they also suggested in the instructions. Regardless, it’s the best mattress I’ve ever slept on and gives all the support necessary to my back, shoulders and hips. I am thoroughly satisfied with the whole process and would recommend this company to anyone who wants a good, comfortable nights sleep. I travel a lot and have slept on many different mattress's so when I previously slept on one of Nectar Sleeps mattress’s I was so impressed that I had to ask where it was from, which is how I came to them. I will certainly order another for my guest room when the current one needs to be replaced and hope that Nectar Sleep goes from strength to strength in the years to come!

April 29, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hello Myfanwy, thank you so much for your lovely review! We’re thrilled to hear your new mattress is helping with your back and hip pain and that the whole process—from ordering to delivery—went smoothly. We appreciate your kind words and look forward to welcoming you back when you're ready for the guest room upgrade!

Rated 1 out of 5 stars

DO NOT BUY!!

They have left me with a horrible, broken mattress and it is severely worsening my back pain, and they send their own hired company pretending it is an independent surveyor who’s checking my mattress. Both times it was a different verdict. The hybrid mattress came with a lifetime guarantee but when it comes to having a problem with the mattress you get nowhere with Nectar Sleep.

I would highly recommend that NO ONE buys a mattress from here, as it will not give you comfort in sleep but will instead give you sleepless and painful nights.

May 10, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello customer, thanks for your feedback. We are sorry to hear about any issues with your mattress. Please contact us at hello@nectarsleep.co.uk, and we will do our best to resolve the matter for you.

Rated 1 out of 5 stars

Big mistake

I heard great things about these mattresses so I wanted to try one out for myself. Big mistake, After the first week I had back pains that only got worse. It got so bad that I can’t even sleep one night on this mattress without getting back pains. This is the worst mattress I’ve ever had. It feels nice to lay on at first, but destroys your back over time. I would not recommend this mattress to anyone. Not only are they over priced they destroy your back. Do yourself a favor and get something else.

May 12, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Eric, thanks for taking the time to leave an honest review. We apologise for any inconvenience you are experiencing. Please reach out to our support team at hello@nectarsleep.co.uk so we can assist you further.

Rated 5 out of 5 stars

I am NOT a direct customer - they still helped with my 2nd hand purchase.

I am NOT a direct customer - but bought mattress 2nd hand on Ebay! Customer service were really helpful - confirming it was a nectar mattress and had been sold the wrong way up in the cover, and helped me deal with a couple of other issues. Very prompt and friendly - and I was not their customer!

May 9, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Tyrrell, thank you so much for your kind feedback! We're thrilled to hear that our customer service team was able to assist you, even though you weren’t the direct customer. We always strive to help wherever we can, and it’s great to know you had a positive experience. Wishing you a great, restful sleep

Rated 5 out of 5 stars

Very comfortable

Really pleased with this mattress

April 25, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hi Paul, thank you for your feedback! We’re so happy to hear you're pleased with your mattress. Wishing you many restful nights ahead!

Rated 5 out of 5 stars

I love a firm mattress and Nectar…

I love a firm mattress and Nectar provide the perfect one for me. I sleep much more on fly now.

April 24, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hi Gordon, thank you for your wonderful feedback! We’re thrilled to hear that our firm mattress is the perfect fit for you and that it's helping you sleep better. Wishing you many more restful nights ahead!

Rated 5 out of 5 stars

Comfortable and sleep well

Comfortable and sleep well

April 22, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hi Rosalind, thank you for your feedback! We’re so happy to hear you're comfortable and getting great sleep. Wishing you many more restful nights ahead!

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