Nectar Sleep Reviews 14,990

We’re still getting use to the nectar mattress and the pillows we purchased.So far I’m finding it extremely comfortable.

After two years of using this mattress, I started experiencing significant back pain. I noticed that the area where I usually sleep had become much softer and was sinking more than the rest of the mattress.

We contacted the company in July 2024, and after a few attempts, I finally got the inspection booked in September 2024. They sent an inspector to examine it, and the inspection consisted of the person lying on the mattress and using a string with a weighted object to check the levelling. According to him, everything was “within normal range,” and he advised me to rotate the mattress weekly to prevent this kind of issue. We had the follow-up email in October 2024 confirming the inspection results "The natural settlement to occur within the mattress after an extended period of use it's normal".

Unfortunately, my problem was not resolved. I still suffer from back pain, and now my routine involves constantly rotating the mattress and trying to sleep in different spots to avoid creating new sunken areas.
Had I known this would become my new daily struggle just to avoid worsening my back pain, I would never have bought this mattress.

Mattress arrived in time to adjust before night. It did take a few days to get used to it but it is very comfortable. It was a good choice.

Great matteress, delivered when they said, had a call about 40min before it was delivered. Highly recommend.

Divan bed and headboard: Delivery was spot on, informed all the way and arrived on time, brought up to the bedroom, sound.
We removed all packaging to discover it's not TAUPE, it's BEIGE. Having said that, it goes well in the room anyway but there is no way that this is Taupe. So that could have been a huge problem, but luckily didn't bother us that much... However, a bed clip and two bolts for the headboard were missing, so we had to ring customer service who said they would get on to Operations...no idea how long this will take/how long we have to wait until we get the parts. Not good enough, Nectar. How can you not supply enough parts to fix the bed together??!!
Following reply, I've emailed them to see if they can deliver missing parts today!!
15/07: Not a chance. Over a week later, I'm still awaiting the parts I need to safely make up the expensive bed and headboard I purchased in good faith from their website. Buyer beware indeed :(

I have only had my first mattress for 18 months and found a very uncomfortable dip alluding to one side. Had an inspection passed it with flying colours. Kept sleeping on the mattress to start getting very serious back problems in which I never experienced before. After several complaints Nectar replaced .y mattress with a new one and just after a month the same thing happening again. DO NOT expect this for a thousand pound mattress. Back ache back with a vengeance totally disappointed woukd advise anybody to not buy these mattresses absolutely terrible. NOT WORTH THE MONEY !

We bought the Nectar memory foam mattress approx 2 years ago. Everything was great with delivery and comfortable to start with hence why I haven't given.them one star. We are aware we can't flip the mattress but we do rotate top and tail ends regularly. Both my husband and I have noticed an uncomfortable sagging to one side of the mattress more recently which isn't the moulding to our shape. Whoever is unlucky enough to have that side gets terrible back ache and an awful lack of sleep. It feels like half of you is where you are meant to be and half falling in the sagging bit. I've been in touch with Nectar and been advised by the AI bit that an advisor will be in touch to arrange a Homeserve inspector to come and take a look for warranty purposes but so far I've had no contact. The more I research, the more I'm finding this is a common problem. If I had written a review a month after receiving this mattress, it would have been 5* but the unfortunate reality is the mattress has not been the long lasting mattress we were made to believe it would be. We wanted a mattress that would last to the seven years where we would replace anyway. Very disappointed with the lack of customer service too.

Bought the classic memory foam double mattress, for the first couple of weeks I was almost certain it was way to hard but after a couple of weeks it softened noticeably. Now it feels perfect, at first it gave me slight back pains but I’m pretty sure that’s because it’s straightening my back out where I’m used to much softer mattresses. I did add a mattress topper from Dusk which has made it even better, it’s so comfy now. Love it, having much deeper sleeps.

I found memory foam better than hybrid with my spinal problem it was easy with nectar to try them both and exchange

I suffer with chronic insomnia so I am very particular about my bedding and mattresses. I spent a lot of time researching which would be best for my needs and eventually decided that Nectar was the one for me.

I was incredibly pleased with my mattress to begin with. It was extremely comfy and slept very well on it.
So much so that I decided to order a second mattress for my spare room.

Unfortunately after a couple of years my first mattress developed a dip in the middle. It was a significant dip which could be seen. This caused me to roll into the dip during the night and then was causing me back pain.

I contacted Nectar regarding this and they sent out an independent engineer to check for the dip. He agreed that there was a noticeable dip but that the dip would have to be more than 2 inches (which is a significant amount) before Nectar would replace.

I was disappointed with this so I contacted Nectar again and asked for a second opinion. They eventually agreed to send out a second independent engineer to re-do the inspection.

The second chap was very thorough and also agreed that there was a significant dip in the mattress, but he also mentioned that he has done a lot of inspections for Nectar and that they are always very reluctant to replace any mattress. So it would seem that the ‘lifetime guarantee’ is pointless.

I have had to put pillows underneath my mattress on the top of my bed slats to prop up the dip in an attempt to make the top surface a little more even. It’s not perfect, but until I can afford another mattress it will have to do.

I am very disappointed after spending so much money with Nectar that they refused to do anything to help. The only thing they suggested was getting a mattress topper…I did try this, but the topper just dipped where the mattress dipped. So that was another waste of money again.

Very unhappy and sleep deprived customer.

This weekend we have finally given up on our Nectar Hybrid mattress. It has developed hollows on either side where myself and my husband sleep creating a ridge which runs right down the middle, making it incredibly uncomfortable and, I'm sure, contributing to my hip and lower back pain.

I have corresponded by email with their customer services over the weekend - not to ask for a refund or part reimbursement, but to ask them to simply take the useless mattress away to be recycled, free of charge.

They have declined. They have quoted the nonsense "Forever Warranty" to us but, as we have already purchased a replacement mattress elsewhere, we do not have the time or inclination for them to send one of their technicians out to look at it and tell us its fine, like other reviewers have experienced.

They told us to contact our local council collections to send it to landfill. Very environmentally responsible company! Stay away. Very disappointed.

Would avoid at all cost dipping in the mattress giving me and my partner a bad back and apparently there nothing wrong with it

Mattress lasted just over a year before sagging.

Excellent service throughout, customer Service very prompt & super efficient.
Sadly I had to return my product
As. Although the quality was of super standard, the mattress was too firm & not suitable.

Ease of purchase & ordering short waiting time swift on time delivery & removal of old
Pleasant crew
Mattress lives up to expectations having researched best recommendations very comfy would recommend to anyone

I bought my King size mattress in October 2021, I'd say it was a very good sleep for about 2 years.

Since then I've noticed a significant dip continue to develop in the middle which I can't seem to avoid rolling into (I sleep alone). The mattress gets rotated (not flipped) every 2 weeks when the sheets get changed and the bed frame follows their guidance for support.

At the beginning this mattress really helped with my back pain, I'm just disappointed that it was only helpful for about 2 years and looking at all the customer feedback online, I don't know if I have the capacity to try and run the gauntlet of dealing with their customer service for their 'forever warranty'.

Sadly it only exacerbates my back pain now at 3.5 years old.

I bought Two of these mattresses, one for myself and for the spare room, having done lots of research, the mattress’s arrived, from day 1 I was not happy but persevered, it sagged in the middle so have it time to fully puff up, the picture with the bowling ball and glass of wine is a joke, I don’t believe this is real, the roll together is horrendous, along with the dipping, I have developed back and knee pain. I have to put a pillow under my knee to keep in an a horizontal position just to make it comfortable, I was asked if I wanted a replacement but this meant I had to return the mattress leaving me with no mattress and only when they received it would they send out another, this was not ok, I asked if the driver could collect the old when delivering the new, that said they could not do this. They then said I could purchase another and when they received the old one they would refund only if it was in the condition that the photo was taken, if it had any marks on it they could not refund. I did not have faith in the delivery to do this. As I cannot afford a new mattress yet I am stuck with the ineffective one. I would not recommend this mattress to anyone. DO NOT BUY

Fast delivery, great mattress & quite a reasonable price for what you get. Only issue was I bought it via Quidco but the seller refused to give me my cashback which was annoying.

First year was good and now 2 years have passed and no one sleeps on this nectar mattress as it gives anyone who dares to sleep on it back pain and it is a health hazArd, we contacted support who were useless , they sent a rep from one of those insurance companies and we already knew they was not going to help , he quickly got on it and said oh yh it's fine. What waste of 1k never use this mindless company again. Please guys stay away.

Great service. Delivered promptly.