Nectarsleep Reviews 235

We bought this mattress for my mother who was recuperating with family after having knee replacement surgery. Well, it’s like a huge cotton ball. No support. She sat down and immediately slid right off onto the floor. It literally turned into a smushed peanut butter and jelly sandwich. And in case you’re wondering, no she’s not obese. Please be careful if you need a bed with reinforced edges and proper support.

I recently purchased a mattress, adjustable bed frame and a frame and headboard. They arrived promptly. I ended up with an "upgrade" mattress, but it was all foam and not the hybrid type that I thought would suit me best. They were out of hybrids. I like the mattress. I like the adjustable bed frame. I am disappointed that the adjustable frame and the headboard frame really do not go together after I was told they would. You end up throwing away the wood slats and the metal support bars in order for the adjustable frame to fit inside the headboard frame. This leaves the headboard frame quite flimsy and you are discarding quite a lot of what you paid for. I think they could design this better. I also got rotten batteries in the remote for the adjustable frame that were leaking chemicals which got all over my hands and the floor.

I didn't have any issues with ordering or receiving the mattress, and I found the customer service to be quite good. However, the product itself falls short of expectations. I purchased the standard Nectar mattress during the COVID-19 lockdowns, hoping for a more relaxing sleeping experience amid the uncertainty in the world. For me, a relaxing sleep environment means staying cool throughout the night and having adequate support from the mattress.

Despite Nectar's claims that their mattress "cools" the sleeper, my experience was quite the opposite. The mattress retains heat like no other I’ve had before, making it very warm to sleep on. This was a significant disappointment, especially since temperature regulation is one of the primary features Nectar advertises. I reached out to their customer service, and they kindly sent me some cooling sheets for free. However, these sheets did not help; they felt like sleeping with plastic, which made the situation worse rather than better.

Additionally, the support of the mattress has diminished surprisingly quickly. After only three years of use, I find myself waking up uncomfortable and stiff, which was not an issue when the mattress was new. This rapid decline in support is concerning and has affected my overall sleep quality.

Given these issues, I plan to move this bed to a guest room and purchase a new mattress for myself. I will be conducting significantly more research this time to ensure I find a mattress that truly meets my needs for both cooling and support. While I appreciate Nectar's customer service, the performance and longevity of the mattress itself have been disappointing.

Nectar mattress is very deceptive regarding their manufacturing process and what's contained in their mattresses.

They use FIBERGLASS as a fire retardant in their mattresses which is unsafe as it causes respiratory issues as well as skin rashes.

Nectar Mattress needs to be more transparent about this so that consumers can weigh their options when buying a mattress. Why put on a removable mattress cover if it can't be removed due to the fact it spreads fiberglass EVERYWHERE.

Ordered 2 twin xl copper hybrid + serenity bundle + premium adjustable base. All x2. Been using since 02/01/2024 (date of review 07/07/2024)

Shopping experience.

Ordered - January 6th, arrived on February 1st. Communication about delay? Non existent. Reaching out to them? Outright lying:
* advertising - "In stock. Ships within 2 business days"
* first communication - "we have too many orders, ships within a week or two"
* No shipment after two weeks? "Oh sorry, your mattresses are not yet manufactured; also we need to ship them from China first"
* Multiple more communications (always me reaching out to them, not the the way around). Always new dates, always dates passed without delivery being made. (3 more times)
* Ultimately delivered on February 1st

Also it looks like they always have neverending sale of some kind going.

Why review on trust pilot?

For better visibility. Also there is no way at all to leave a review on their site.

Mattress experience.

It took around 3 weeks for mattress to "get into shape" and for me to adjust. For comparison IKEA mattresses "get into shape" in 2 days and I adjust in another day or two.

Despite everything they claim feels like 6/10 by firmness. Quite ok, but I had more firm foam-only mattresses.

After getting used to it, seems like a decent mattress for a price (1300 for twin xl). 7/10 I'd say.

Premier adjustable base experience.

(For me the price was 999). Base is pretty good, adjusting as it should. Legs consist of 3 sections, so height (from the floor) is somewhat adjustable too. Not sure "premium" worth it though.

Separately adjustable head/foot elevation works great. I'm not a fan of zero gravity position, but my wife likes it very much.

USB ports are slow for charging (good enough for overnight) and unreliable - one of mine is always causing the phone to go "charging for a second - not charging at all - charging for a second".

Massage is just one vibrating block. Next to useless in my opinion.

Under bed is jus a small LED strip with around 10 different colors. No timer on that one.

Overall 9/10. Not sure "premium" features are worth additional $100 but base is still good.

Serenity sleep bundle experience.

In a word: it is a scam.

Cooling pillow worth $125?
* It's not cooling at all
* Nothing like on pictures
* I have $7 pillow from IKEA that is *worlds* better than this abomination
* I have $70 real cooling pillow from IKEA that is incomparably better than this piece of junk (starting with the fact that IKEA one is actually cooling)

Overall: 0/10. I literally have better experience sleeping on my bundled up hoodie than with this so-called pillow.

Breathable mattress protector worth $149?

* It's not breathable - I literally can't feel the cooling top of the mattress through it. And that's even without putting a bed linen on top of it.
* It is not big enough for twin xl. It fits, but very easily comes undone after a night or two. And if you wanna use zero gravity position? That's a guarantee that you will need to refit this thing again.

Sheet set for $175?

I don't even know what to say at this point. Go, buy a set on Amazon for $25 and you will have superior version.

They initially denied our claim but relented because of the failure of their mattress "protector" (their wording). They are sending a new bed, which is the right thing to do. This went from a 1-star to a 3-star review.

They did not have a "mattress protector" in stock. I'm speculating that it may have been a quality control issue.

In any event, they are refunding me $50 for that, and I will purchase one on my own,

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We were excited when we purchased our beds in July and October 2023 - 2 separate purchases.

Both came with a mattress cover they provided that is supposed to protect against leaks, stains, etc. Their cover did a terrible job and, as a result, has likely ruined the bed.

Unfortunately, our dog wet itself on the bed with the cover on. The cover did not hold up as expected and leaked into the mattress.

When we contacted customer service about this, their online chats kept disconnecting, and we finally got an email asking for these things...

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In order to get this taken care of, I’ll need the following:
A photo of the entire mattress surface (bird's eye view, preferably), with no sheets or other bed linens on it. If you're unable to capture the full surface in one image, multiple images are OK as long as the entire mattress surface can be seen in the combined photos. If your mattress comes with a zipper cover, do not remove it. This is part of the mattress and needs to stay on the mattress.
A photo of the problem area that may not meet quality standards.
Photos of both (2) white mattress tags. Both tags are sewn on top of one another and are located near the bottom of your mattress. If they're stuck together, please separate them. I need to be able to read the information contained on the tags, so please send clear, legible photos.​
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We have done this and have since heard NOTHING back from the company in about a week.

If you say you stand by your product, then stand by it. It took me having to go nuclear to get the company to pay attention to my concern. This isn't the first instance of their sub-par customer service.

When we received our second bed in October, it was not nearly as comfortable as the first. We wanted to return it, but Nectar insisted on sending a pad for the bed. While it is OK, it is not ideal and does not make the bed as comfortable as the first.

Do not buy this mattess. I purchased mine in 2021 and it’s already dipping the middle. The lifetime warranty is a lie so do not believe the hype. I had to send all these photos in and then they told me the warranty is void. Not worth the price paid.

The mattress causes significant pain for both me and my girlfriend. Nectar is refusing to process the return until we’ve used the mattress for 30 days, requiring us to continue to sleep on a mattress that is harming us. While Nectar’s website does hide a requirement that you must wait 30 days before returning the mattress, on the page where you actually purchase the mattress, it describes its return policy very differently:

“One of the incredible things about all of our mattresses is that each of them comes with a 365 day trial period, three times longer than most other trials in the industry. This means that you’ll have a full year from the day your mattress is delivered to see if the Nectar is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the Nectar. Should you find it’s not a perfect fit, some photographic evidence may be required to process your return.”

Encouraging you to wait 30 days isn’t the same as requiring it. They engage in false and deceptive advertising to sell their painful mattress and then require you to keep sleeping on it after you tell them it’s causing you harm. Shameful.

I am not very happy with Nectar even before starting to test their product. I ordered everything, and it went well at first. I received a shipping date and delivery day notification. The first delivery went well, but then my second part of the order, which included the mattresses, was an issue. I received a tracking number and the wrong item was delivered. They sent a set of linens and pillows that were offered for free with the order (since I ordered the bedframe).

It took 45 minutes over a chat to explain the problem. Then I had to call and spend another 30 minutes showing the package and all the information on the boxes before they admitted there was a problem in the warehouse, and the wrong item was shipped. They gave me a FedEx tracking number for FedEx to pick up the wrongly delivered item. I asked them to deliver the mattresses as soon as possible since I threw out my old mattress that morning, expecting to receive the new mattresses.

However, the story didn't end there. FedEx didn't recognize the tracking number and asked for the confirmation number. I went to a FedEx drop-off location and faced the same issue. I then called again, and after another 45 minutes, I was given an RMA with a label to print so I could drop the boxes off at any FedEx location. Since then, I have received no updates on my mattresses. They are still showing as waiting for shipment (as of June 9) when the original message showed delivery scheduled for June 7 or 8.

When I called them and explained that I'm sleeping on a sofa, not even a sofa bed, and asked if they could expedite the process since it was their mistake in the first place, the only answer I got was, "We will email you when we have more information." I don't know if this is acceptable for a company that has more than 50,000 feedbacks and does not assume any of its mistakes or correct them. Furthermore, they haven't updated the order status to date and keep telling me that I will receive an email when it's shipped.

I feel horrible about wasting time and energy and having to go through the same explanation many times. I'm pretty sure they are just waiting for FedEx to deliver the wrong item that I returned before initiating the shipment of the mattresses. And guess what? I'm the one who has to deal with this headache, sleep on a sofa, and not be able to talk to someone who can fix this.

I haven't even slept on their mattress yet, and this has been the most horrible online shopping experience of my life.

Transitioning from our previous very firm mattress to our new Nectar was an adjustment-it took us a couple of weeks to get accustomed to the difference in feel. The Nectar mattress has a unique combination of comfort; you gently sink into it before experiencing its firm support. My husband and I have both adapted to this new sleeping environment, and we're happy to report we both love it. We've been sleeping wonderfully well-like babies, in fact!

The Forever Warranty is a lie. I sent pictures of our 4 yr old mattress as instructed. While the customer service agent admitted that the mattress had deteriorated, she then said because there was some discoloration of the mattress she was voiding the warranty and won’t replace the mattress. Makes no sense. Garbage service for a garbage product.

Do not buy this mattress by nectar if you want a good nights sleep . I wish I had sent it back when I could but instead they fobbed me off with a mattress topper . Each morning I wake up feeling like a have slept on a slab . Avoid avoid avoid !

It's essential to get the foundation if you're purchasing the mattress, as it cannot be set up without it. Overall, the sleep setup is fantastic, and it's an investment you won't regret.

The customer service team was incredibly friendly and helpful during the setup process, even though it wasn't necessary. The setup is quite straightforward and can be easily done solo. The instructions provided were clear and easy to follow, making for an overall excellent experience.

We've been using our new mattress for close to two months. Initially, there was a concern that it might have been a poor investment due to its extreme firmness during the first week. After conducting some research, I found a solution by walking on the mattress each night for a week, which significantly helped in softening it up faster. Now, two months in, it's undoubtedly the best mattress we've ever owned. My recommendation is to anticipate an initial firmness but don't be discouraged. It typically takes about a month for the mattress to fully break in and reach its optimal comfort level.

This mattress is incredibly comfortable, especially for my bony hips that often ached on regular mattresses. The memory foam provides just the right amount of sink, alleviating both hip and neck pain. No more morning bruises or discomfort!

I had a very disappointing experience with Nectarsleep.com. After an hour or so of help on May 2nd from an online salesperson for Nectar, I purchased a mattress from them, a twin bed mattress that they recommended when I told them I wanted the firmest mattress possible because my back always hurt if I didn't use a firm mattess and one that was not too thick for my daybed. When I put it on the bed, I realized it was two inches higher than the one I thought I wanted. It took me one night to determine that the bed was so soft that my back hurt all night.

My first hint that something was going wrong was that the mattress took a longer than they promised to arrive. They promised it by 5/4 or 5/5 I had to check on when it was going to arrive on 5/8 since it was several days past the shipping window they had promised. They told me that the mattress had not shipped out yet because they were so far behind. That they would be sure it was picked up and sent the next day. It would again be aout 4-6 days before it arrived. A mattress arrived the next day, on 5/9. I was puzzled but didn't think much about or question that.

The second problem I noticed was that the mattress was higher than we talked about. The mattress was almost the same height as the arms of the daybed.

I noticed the third problem after I spent one night in the bed. My back hurt all night and was now more sore the following day than it typically is.

When I called to ask about a return or exchange, I also told them that even though I had followed their directions and used the tool they provided to open their tight packaging, I inadvertently put a 10" slit a slightly loose mesh net covering the top before I noticed I was no longer just slicing open the packaging. The sales person I was speaking with at this time put me on hold to talk to someone and asked me to send a picture to him of the damage. I did. When the person came back he told me they would not longer even consider a return or exchange or any credit toward a different mattress. I was shocked to realize that I received a mattress that was probably not the mattress I had thought I ordered, opened it with care but still damaged the mattress slightly, and would get nothing in return. It was a $500 fee for a mistake I made on a mattress that seemed to be a big mistake on their part.

Of course they completely lost me as a customer. I will never buy another mattress from that company or their sister company, It's name is Cloverland, I believe. And I will certainly share these questionable practices with others.

This is genuinely the best mattress we've had in years. My back feels fantastic, and I sleep so easily now! Also, we've learned that deep pocket sheets are the best match for it.

This mattress is fantastic, with speedy delivery and an excellent price point compared to others. No more morning aches and pains in the hips and shoulders. My sleep score has dramatically improved, now consistently between 94 to 100, whereas with our old mattress it lingered around the 30s. A big thank you to Nectar for such a great product. I would definitely recommend this mattress to anyone is need of a new one.

Bought the most expensive mattress they offer and they still haven’t shipped it over a week of waiting. Mind you this does not include the extra business days it takes for it to actual travel to me. Fed ex still hasn’t picked up my order. They have no answer……