third month running the reality check has gone missing. it disappears after an app update every single time. reported it twice and both replies said the setting is stored against the account, which do... See more
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I raised a withdrawal complaint on 2 March. The acknowledgement said a senior agent would review within five functioning days. On the tenth functioning day I asked for an update and was told the case... See more
On an iPhone SE, the cashier looked fine until the keyboard opened. The confirm button moved behind it and scrolling did nothing. I restarted twice, then tried Safari instead of Chrome. The same probl... See more
I escalated a payout complaint on 2 March. The acknowledgement said a senior agent would review within five working days. On the tenth working day I asked for an update and was told the case had moved... See more
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Ontdek Daytonaspin Casino en ontvang een welkomstbonus van 430% tot €14.300 + 430 gratis spins. Bekijk het spelaanbod, de beschikbare bonussen en ontdek wat Daytonaspin Casino te bieden heeft.
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The annoying part was the verification…
The annoying part was the verification page showed no status. It stayed that way after refresh, which made no sense — seriously?
wednesday afternoon I noticed the…
wednesday afternoon I noticed the balance returned without any note. It stayed that way after refresh, which made no sense
while using my second-hand phone
while using my second-hand phone, the jackpot category had almost nothing in it. Reloading helped briefly, then the same issue returned
The offer looked simple until I…
The offer looked simple until I activated it
Banner said x25, active bonus page said x40, and the game contribution table was buried two clicks away. I would not have deposited with those terms if they were shown properly at the start
I raised a withdrawal complaint on 2…
I raised a withdrawal complaint on 2 March. The acknowledgement said a senior agent would review within five functioning days. On the tenth functioning day I asked for an update and was told the case had moved to another department, and that the five day clock had restarted from the transfer. No one had clarified to me about the transfer. I only found out because I asked.
The welcome offer looked fine until I…
The welcome offer looked fine until I activated it
Before deposit the promo tile showed x40, after activation the bonus page showed x25 and a lower contribution for the game I was playing
I asked where the first figure went, and support sent a generic terms link
Recent games is a mess.
Recent games is a mess.
It kept a slot I launched by mistake but forgot the live table I used twice last night.
I saved a screenshot before closing the screen.
That detail mattered since the balance had changed.
The live roulette lobby showed open…
The live roulette lobby showed open seats, then each table said full after I clicked. I refreshed three times and got three different counts. What a faff for one simple game. brilliant… another tiny rule discovered after the money left.
the KYC email goes to spam every time
the KYC email goes to spam every time, on two different providers, which suggests it is something about how they send it. i found the first on day four, by which point two of the 72 hours were gone.
third month running the reality check…
third month running the reality check has gone missing. it disappears after an app update every single time. reported it twice and both replies said the setting is stored against the account, which doesnt match what keeps happening to mine.
I raised ticket 24563 on Wednesday
I raised ticket 24563 on Wednesday, still no update five days on
The document page says JPEG accepted
The document page says JPEG accepted. My JPEG failed twice with a generic error, then PNG worked without any reason given.
Phone.
Phone.
chat.
Nadia.
explained the deposit issue.
transferred.
queue.
Owen.
explained it again.
transferred.
queue.
Katie.
explained it a third time.
Katie said the first two should have handled it.
asked to go back to Nadia.
told that is not possible.
fifty eight minutes on a phone in a car park and the deposit is still not showing on the balance.
On my work phone
On my work phone, the session, the cashout line vanished after I switched devices. I asked customer support and got the same question again
The problem wasn't the money
The problem wasn't the money. It was that verification started only after I requested a payout, which made the process feel unreliable.
Won a decent amount on a crash game and…
Won a decent amount on a crash game and thought my luck had turned. Then came the KYC requests, one after another, each asking for something slightly different. By the fourth email I realised they were just stalling. The money eventually came but the whole thing left me uneasy.
not impressed
not impressed: chat put me in queue position 18, then disconnected right as I typed the ticket number #91044. When I rejoined, the next agent had no history and asked me to explain it all again not exactly confidence-building.
The bank transfer withdrawal looked…
The bank transfer withdrawal looked normal at first. After the weekend it disappeared from pending withdrawals, and the balance didn't explain where the 46 went. That detail mattered since the balance had switched.
Chloe copied a FAQ instead of reading…
Chloe copied a FAQ instead of reading my screenshot
live chat disconnected while I was…
live chat disconnected while I was explaining ticket 6419.
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