We highly highly recommend Needi, they are so helpful and pay so much attention to their customers. They are our first port of call for any branded merchandise or promotional material, any request we... See more
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Great team with great communication! We are very pleased that we have done our first customer engagement box with Needi.
Company replied
We value all the individuals who make up our high performing team at imag and needi helps us quickly find gifts our team genuinely love and appreciate. They take the time to tailor each gift to the... See more
Letterbox gift from employer. No "thank you" note or similar from employer to wish Merry Xmas so no real sentiment with the gift. Couple of bags of Spa / soap / shampoo / face cream in - hopefull... See more
Company replied
Company details
Written by the company
Our passion for supporting amazing local businesses and finding extraordinary gifts lead us to create needi. A thoughtful, stress-free gift-matching service that’s great for people and our planet. We're just at the very beginning of our journey and really appreciate your support and feedback to help us make needi something truly special. We exist to multiply happiness globally through meaningful and responsible gifting. Our vision is to eliminate waste from the gifting economy and support the livelihoods of independent business owners all over the world.
Contact info
5 Piccadilly Place, M1 3BR, Manchester, United Kingdom
- lizzie.scholes@needi.co.uk
- needi.co.uk
4.3
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
You delivered a box
You delivered a pre-packaged box I selected.
Not a difficult thing to do
December 22, 2023
Reply from Needi
Thanks for taking the time to share your feedback! We appreciate your honesty and are always looking for ways to improve. We hope to make your next experience even better!
Reply from Needi
Thanks so much for the feedback, we're so glad you are happy with our service 😄
Letterbox gift from employer
Letterbox gift from employer. No "thank you" note or similar from employer to wish Merry Xmas so no real sentiment with the gift.
Couple of bags of Spa / soap / shampoo / face cream in - hopefully they didn't pay more than £15 for it.
Gained the kind of things I'd occasionally pinch from a hotel I stayed in for business should they be of any quality. Would not use again but do appreciate the employer trying to make an effort.
December 22, 2023
Reply from Needi
Hi Simon, we're so sorry to hear you didn't love your gift and really disappointed to read this feedback. I know your employer sent their gift message to the whole team prior to you selecting your gift. However, we will absolutely feed this back to add an additional message in the future and really appreciate your feedback. We understand gifting is such a personal preference and we'd love to find you the perfect gift in the future to show you how our team of gifting experts work. If we can help in anyway, or you would like to chat further, please do get in touch with me directly. My email is lizzie.scholes@needi.co.uk and I'd love to set up a call. Lizzie - Head of Feel Good
Excellent customer service
Marc proactively reached out to me on LinkedIn.
A month later I was on the hunt for xmas hampers.
Marc delivered excellent customer service, I would highly recommend & use again.
December 18, 2023
Reply from Needi
Thanks so much - we're so glad we could help you and you loved our service.
easy to use gift customization form
easy to use gift customization form. Follow up communication very good.
December 11, 2023
Reply from Needi
Thanks so much for the feedback, we're so glad you are happy with our service :)
Ease of use and regular updates on…
Ease of use and regular updates on order progress. Great for someone who does very little on-line shopping like me.
November 21, 2023
Reply from Needi
Thanks so much we're so glad you found our service so easy!
Recipient loved it.
Contacted quickly due to a typing error in the postcode I gave. Arrived promptly afterwards and the recipient loved it.
September 19, 2023
Outstanding
Easily the best gifting service I’ve ever used. Thank you team Needi for always being on hand!
July 3, 2023
I had an amazing experience with Tia helping with corporate gifts
I had an amazing experience with choosing corporate gifts at Needi with Tia. The response was quick, the delivery is on time, the gifts are great (exactly what I have imagined). I recommend the logo biscuits and cupcakes - very good quality and good packaging. Moreover, I had a last-minute enquiry for next day delivery of 8 more boxes of logo biscuits/cupcakes and it was done for us! 🎉
June 22, 2023
A very good selection of items…
A very good selection of items available on the website followed by prompt delivery
April 27, 2023
Reply from Needi
Thank you so much for taking the time to leave us a review, we're so glad you loved your product from needi!
Reply from Needi
Thank you for your review and we of course will take the feedback onboard. If you have 5 minutes, i'd love to chat about your experience and what we could do to improve this. Please drop me an email at lizzie.scholes@needi.co.uk so we can discuss this further. Thanks :)
Quick service!..Nice produce!.
April 25, 2023
Reply from Needi
Thank you so much for your review! Please do get in touch if you have 5 minutes to discuss your review further and help us understand what we can do to get to 5*. Just drop me an email at lizzie.scholes@needi.co.uk.
Reply from Needi
Thank you so much for your review!
Great Experience
Excellent experience ordering a gift pack from Needi, with beautiful wrapping and various options. It's a great option to gift your friends or clients.
April 25, 2023
Reply from Needi
Thank you so much for your review, it really does mean so much to both us and our amazing independent merchants!
Reply from Needi
Thank you so much for your review, it really does mean so much to both us and our amazing independent merchants!
It was incredible
It was incredible. Seamless, easy, effective. Definitely my go-to guys.
April 16, 2023
Reply from Needi
Thank you so much for your review, it really does mean so much to both us and our amazing independent merchants!
Amazing gifts and service!
I wanted to get my best friend's son a special gift for his 1st birthday, something other than the typical presents like clothes he'll grow out of quickly or yet another toy. I got in touch with Needi and used their gift matching service and I was so impressed - Lizzie was so helpful and suggested the sweetest little personalised lunch bag!
It arrived in good time, and was a big hit! My best friend was thrilled with it too - her son definitely has the snazziest lunch bag at nursery!
As a small business owner myself, I always try to support other small, independent businesses and I love that Needi does too!
February 12, 2023
Unprompted review
Reply from Needi
Thank you so much for your lovely review - we're so glad you loved your gift match!
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