Neewer Reviews 385

I wouldn't have enough room/time to explain it all, plus i've repeated myself so many times now, it's exhausting. So long story short, here goes. I've always appreciated the respect and caring treatment i've received from Neewer in the past. Up until I didin't receive my package. I sent an email to support, responses' were short, repeated,robotic,no resolution. I then read an email ASKING me, if i'm okay w/them shipping me the missing package. I mean, ya, I thought that was quite obvious? I responded, an agent apologizing. "Your package has been shipped!" I also received a gift card. Resolution felt fair, I respected their handling.
Until today, missing "package" arrived. Missing package arrived MISSING 3/7 of it's CONTENTS! At this point, it feels intentional. I feel BEYOND DISRESPECTED!
Sent ANOTHER email. I'll tell ya what,if this doesn't get resolved,or"does"and I receive similar etc. care, there will be no email. A complete opposite route will be taken.
Kindly,
Your customer you have forgotten, your customer of 20+ items purchased prior

you have easy ordering, fast shipping and... really great support! I made a feature request and got a reply that it was passed on to the development team. I also had a support question and got a real answer quickly. that's not so common these days, keep it up!

I find the Neewer products to be of high quality and great value. I'm becoming more of a fan every day.

so easy to put together, love it! lightweight but still sturdy. I plan on using it during cake smash sessions to hold my camera up because I am battling breast cancer and now get tired much much quicker, so this is going to be a game changer for me! I love how low to the ground it gets. It arrived so quickly too, and comes with a carry case. 10/10 highly recommend

Delivery was quick and as expected. I've ordered several times from Neewer with great results every time.

Thank to the wppi Vegas show I found couple friendly Neewer persons who were helpful and made everything easier.

Shopping online was easy, processing and delivery was smooth and packaging was great. Everything was perfect when I received my tripod. The product was of high quality and can sustain the usage I have for it.

Amazing features and quality for the price.

Great discount price and fast shipping.

Impressed witrh the quick delivery and also with the quality of the Z3R speedlight! Well done neewer! Havent tested the interface and the usability of the app yet but will do that soon too.

No nonsense, great online experience plus on time delivery.

Easy to work with

Great product I bought the phone holder

Originally sent me the wrong product that i had ordered. I reached out and told what happened, and Erin responded quickly with an apology and informed that it would get corrected immediately. Not only that, Erin told me to keep the wrong product and not worry about returning. Very kind gesture and earned trust with that! Got the correct product a few days later, thank you!

Neweer team,
I wanted to recognize [neweer] for outstanding service on *. They turned a frustrating into a positive experience by responding to my email and in time.
Please pass along my thanks. Service like this is why I’ll stay a customer.
Best,
Chumbu

Looked like a nice product bit I don’t know because I never received it.. sold by Neweer on their website, shipped by Swiship, or UPS, or Amazon.. depends on who you ask.. package was obviously lost. Called UPS who told me that I needed to talk to Amazon, called Amazon who said they knew nothing about it, and said I should call Neewer, who never responded with a callback to any of my calls. Would occasionally get an email from them just telling me to wait longer and it might show up. Finally demand a refund.. Would not order from their website again. Absolutely frustrating.

WORKS. does what is expected and that is all i needed