Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
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Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
Company replied
In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Reply from NEFF Home UK
Hello, thank you for your review.
We're glad to hear you received a very quick repair from an excellent engineer.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Great telephone contact
Great telephone contact, prompt service. On time and efficient repair.
August 14, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that you experienced great telephone contact and received prompt, on-time, and efficient repair service.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
First class service from your customer…
First class service from your customer service representative to the engineer.On time and exceptionally efficient.
Could not fault the service whatsoever.
August 14, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're thrilled to hear you received first-class service from our customer service representative right through to the engineer. It's wonderful to know they were on time and exceptionally efficient.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear that your issue was fixed both professionally and promptly.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Surprisingly easy to reach customer…
Surprisingly easy to reach customer service. Quick to book repair visit. Thank you
August 14, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear you found it easy to reach our customer service team and that booking a repair visit was a quick process.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
See other review
August 14, 2026
Reply from NEFF Home UK
Hello, thank you for your reviews.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Engineer always on time and very…
Engineer always on time and very efficient, that's what a customer looks for.
August 14, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear that our engineer was on time and efficient, providing the service you were looking for.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Craig was super fast and very efficient
Craig was super fast and very efficient
August 14, 2026
Unprompted review
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that Craig, provided a super fast and efficient service. We will be sure to pass on your kind words.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Excellent service quick response kept…
Excellent service quick response kept updated on day of appointment Arrived on time and was efficient friendly and knowledgeable
August 14, 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We are so pleased to hear that you received excellent service, with quick responses and updates, and that our team member was efficient, friendly, and knowledgeable.
Thanks, James.
NEFF Home Appliances Customer Service.
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re delighted to hear the engineer was helpful, polite, friendly and prompt. They sound like a proper star, and we’ll be sure to pass your praise on to the team. If there’s anything more we can do, please do get in touch.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re chuffed to hear booking was easy and that the engineer was professional. That’s exactly the sort of smooth, no-fuss outcome we love to hear about, and we’ll be sure to pass your praise on to the team.
If there’s anything else we can help with, please get in touch.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Great engineers and took the time to…
Great engineers and took the time to explain how the hob cleaner worked. This was an added benefit as I’d placed that in a draw three years ago thinking it was rubbish and it transpired that I hadn’t removed the safety cap!
August 13, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are so pleased to hear you had a great experience with our engineers. It's wonderful that they took the time to explain how the hob cleaner works, and we're glad you can now put it to good use after all this time!
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Neff did everything they said would do
Neff did everything they said would do. Came within two days of reporting issue, notified of arrival window and rang giving 30 mins notice before engineer arrived. Engineer did clean, efficient job and was very pleasant.
My only complaint is didn't expect a problem within 4 years of buying.
August 13, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear that our service was prompt and that you were kept well-informed about the engineer's arrival. It's great to know they provided a clean, efficient, and pleasant service. We do, however, understand your disappointment that a fault occurred with your appliance, and we are sorry for this.
We appreciate you sharing your experience with us.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Great assistance from service…
Great assistance from service technician pity he was not given the appropriate part to fit on the first visit.
This after I patiently explained when booking the service visit what the problem was.
August 13, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad to hear you received great assistance from our technician. However, we are very sorry to learn that they were not equipped with the correct part for the first visit, especially after you had explained the issue when booking the appointment. We understand how frustrating this must have been, and we apologise for the inconvenience caused.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
The engineer was punctual and…
The engineer was punctual and professional. He had the necessary replacement part and clearly knew what he was doing.
August 13, 2026
Reply from NEFF Home UK
Hello Robert, thank you for your review.
We appreciate you sharing that the engineer was punctual and professional and that he had the necessary part to complete the repair efficiently.
Thanks,
Brett
NEFF Home Appliance Customer Service
Easy to book
Easy to book. Quick appointment and the engineer was very efficient, on time as arranged . He sorted out the issue and my machine is back in action
August 13, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found booking easy, the Technician prompt and efficient; and your issue is resolved! Thanks - Craig
NEFF Home Appliance Customer Service
The engineer was prompt,pleasant,efficient,and…
The engineer was pleasant,efficient,and had the issue sorted in no time at all
August 11, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician pleasant, efficient; and the issue was resolved! Thanks - Craig
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We’re so pleased to hear you had a first class experience and found the service quick and efficient. Your kind words really make our day and help the team know they’re getting it right. If there’s anything more we can do, please don’t hesitate to get in touch.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Poor communication and poor service
Poor communication and poor service. Fault was clearly communicated by ourselves, however, engineer arrived with no part to fix the problem but we were still charged and we were left with the fault. Very poor service from a good brand
August 11, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
I am really sorry to hear about the poor communication, that the engineer arrived without the part, you were charged and the fault remained. I can appreciate how upsetting and inconvenient that must be, especially from a brand you expect to trust.
We will email you, so we can investigate this further for yourself.
Thank you again for your feedback,
Sam
NEFF Home Appliance Customer Service
Needed a repair on our Neff Induction…
Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the initial fault. All working great now. Very happy with the repair and saved me significant money on purchasing a replacement.
August 13, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are sorry to hear that the glass top was accidentally broken during the repair of your induction hob, but we are delighted that our team was able to return the very next day with a replacement to resolve everything. It's wonderful to know your hob is now working great and that you are very happy with the repair.
Thank you again for your feedback,
Mandy
NEFF Home Appliance Customer Service
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