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Neighbor Reviews 1,298

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and accommodating nature, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the ease of finding convenient locations and the quick response times from hosts. Reviewers also highlight the positive user experience, noting the simplicity of the process and the reliability of the storage options. However, some customers also noted issues with communication, mentioning slow or inconsistent responses and a lack of clarity regarding account suspensions or listing distinctions. A few people experienced problems with incorrect addresses or last-minute changes to their storage arrangements, leading to inconvenience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, responsiveness, and accommodating... See more

Location

Reviewers mention positive feedback about location. Customers frequently praise the convenience and safety of... See more

User experience

Customers had positive experiences with user experience, finding the application easy to use and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed an unconventional storage for two 16 feet kayaks that was close to where we lived. This space worked out very well, being SPACIOUS, SAFE and having FLEXIBLE access. We used the space for... See more

Rated 5 out of 5 stars

Kevin’s private parking lot is highly convenient and very reasonably priced. The location is ideal, access is easy, and the whole setup feels secure and well-managed. Kevin himself is great to work wi... See more

Rated 5 out of 5 stars

I stumbled upon Neighbor when I was searching for a spot to store my trailer before a move. I found Eric in Owings Mills and was able to store the trailer the following day with greater ease and at a... See more

Rated 5 out of 5 stars

Nichias was a blessing and helped us out with parking our vehicle on short notice. He is very kind and very accommodating. Nichias was quick to respond and easy to communicate with. His excellent pe... See more


Company details

  1. Moving and Storage Service
  2. Parking Garage

Written by the company

Neighbor is a peer-to-peer storage and parking marketplace that connects people with unused space to people in need of storage. Through Neighbor, property owners turn their garages, empty lots, storage spaces into extra monthly income while renters are given a flexible and affordable storage or parking alternative.

Moneyback Guarantee

Book with Confidence

Have peace of mind thanks to Neighbor's free 24-hour moneyback guarantee. Receive a full, 100% refund if you cancel within 24 hours after reservation approval.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ghastly corporate bumblef..k!!!

I am trying to return a Temu package.
Shouldn't this be simple?
My Temu return label told me to go on the Neighbour Express website to find the dropoff locations nearest to me.
On this website I was provided with a horrible little map with 3 spots. When clicked these spots revealed merely the address of the 3 nearest dropoff points. No business name, no contacts, phone or email!!!
Unbelievable to the n'th degree!!!
I tried to stay calm... did some yoga and deep breathing.
Then I looked up these addresses on Google maps. These addresses were in the suburbs. No businesses around. Go figure!!
Called Neighbour Express central office in Toronto repeatedly but was immediately cut off on each attempt. Took a blood pressure pill.
I tried calling some post offices near me.
None of them accept Neighbour Express dropoffs. I learned online that some Staples accept Neighbour Express dropoffs, but not all. Nobody knows which Staples do accept Neighbour Express dropoffs. This sacred information must be etched on a golden tablet, unavaliable to common mortals...
I must confess that that I am truly impressed to have found a company so intent on driving itself so thoroughly into the ground. Congratulations Neighbour Express for such spectacular incompetence!!!

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

If I could I'd leave a 0 star review

If I could I'd leave a 0 star review. I have never received any of my packages when neighbour Express gets ahold of them. They don't answer their customer service and it always comes up as a Ghost delivery ( delivery attempted) when no delivery was attempted. I suspect packages are being stolen by this company. Super fishy needs to be investigated and shut down. I will be blocking this service from all of my apps. Very displeased and will be filing a report to the credit bureau. I encourage others to do this too if the same thing has happened to your package.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Nichias - An Excellent Host!

Nichias was a blessing and helped us out with parking our vehicle on short notice. He is very kind and very accommodating. Nichias was quick to respond and easy to communicate with. His excellent personal skills made this process easy. He even came out to meet us, in the late evening. The parking spot is spacious and easy to access. The space is in quiet private area with easy access to main road. The spot is conveniently and centrally located. I HIGHLY recommend this host and parking space for a vehicle, RV, truck or boat!

January 18, 2026
Rated 1 out of 5 stars

Terrible customer service

I am a landlord. I have not been paid in nearly 4 months. My tenant has paid, but the funds have not been forwarded to me. I have placed several phone calls and have written numerous emails. Their response is that engineering is working on the issue. I have asked them to pay me while they are working the issue, but still nothing. There are other companies out there who could manage this for you. I would caution you or to use this company

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support When First Rental Fell Through

When I was looking for a place to store my trailer more than two years ago, my first option fell through before it even started. The company promptly contacted me with an alternative that I liked even better. I’m very happy how they came through for me.

January 15, 2026
Rated 5 out of 5 stars

Viktor in Pascow

Viktor in Pascow, WA offered safe and secure parking with a great price to store our vehicle for the month we were gone. It was about 5 miles from the airport so we took a Lyft to and from. Airport parking was simply unaffordable.

January 15, 2026
Rated 1 out of 5 stars

Pressure Tactics

I opened an account while exploring options to store a vehicle while I was travelling. Over the course of about two weeks I received more than 10 emails and an equal number of phone calls and texts asking me if I needed help. I understand the first few but after no resposne why keep calling.

December 2, 2025
Unprompted review

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