It's not often that you're offered the job on the same day (actually well within the hour!) that you were interviewed. Working this fast required focus without cutting corners. And that's why Bethany... See more
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I worked with Matt Schatzman and I can say nothing but great things about my experience! Matt was incredibly helpful with not only getting me interviews, but also coaching me through them and giving m... See more
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Ultimately ended up hiring a great candidate as a result of this process and was also presented with another very strong candidate that we could have hired. Nelson Frank team was easy to work and... See more
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I worked with Garret on this new opportunity. I must say that he is Awesome. during the whole engagement he was super quick, confident and very supportive. I like his communication skills, I like the... See more
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Company details
Written by the company
Nelson Frank, a Tenth Revolution Group company, is the world’s leading ServiceNow recruitment firm. We’ve worked with over 11,000 organisations to date, sourcing some of the world’s leading talent in one of cloud technology’s most skills-short markets. With offices serving locations in the US, EMEA and APAC, our sole focus on ServiceNow technology gives us an unrivalled, in-depth knowledge of the platform, as well as the job market that services it. Combined with access to one of the world’s largest databases of pre-qualified professionals, it makes Nelson Frank the go-to recruiter of choice for companies and candidates around the world.
Contact info
2 Commerce Square, 11th Floor, 19103, Philadelphia, United States
- customerexperience@nelsonfrank.com
- nelsonfrank.com
4.7
Excellent
97 reviews
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This company invites their customers to review, whether positive or negative
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Great Service
A great experience where I felt I was in focus, they listened to my wishes and requests, came with suggestions and ideas that was helpful throughout the process which itself was very smooth and fast.
They get my warmest recommendations and I would definitely work with them again if needed.
August 31, 2024
Reply from Nelson Frank
Hi,
We're thrilled to hear that you found the team to offer helpful suggestions and ideas throughout the process. Thank you for recommending our services.
The Customer Experience Team
Tim and Novabridge
Tim was very professional and very helpful during recruitment process. He conducted those interviews and was very responsive. He has got very friendly attitude and helps each one out of the way. Well done Tim and keep it up. Nabeel
July 24, 2024
Reply from Nelson Frank
Hi Nabeel,
An amazing review for Tim, thank you for sharing! It's brilliant to hear that you found him to be professional and helpful throughout the recruitment process.
The Customer Experience Team
Tim Dickens & Novabridge
Very impressed with the speed that your Recruiter Tim Dickens had moved on the opportunity and how well he had prepared me for the introduction interview with his interactions with Novabridge. His follow up with the Employer was very quick, resulting in an offer a week after the interview.
Thanks heaps - Luis
July 3, 2024
Reply from Nelson Frank
Hi Luis,
We're delighted to hear that you found Tim to act quickly for you both pre and post-interview to help result in an offer for you. Thank you for your 5-star review.
The Customer Experience Team
Timothy mangaged the whole process very…
Timothy mangaged the whole process very professionally and with a human touch. Most of the times in recruitment process, the human touch is missing but I didn't find it here. I had a very memorable experience with Nelson Frank. Timothy is just great !
May 18, 2024
Reply from Nelson Frank
Hi AJJ,
Thank you for your 5-star review. It's amazing to hear that you found Timothy to be great and he handled the whole process professionally.
The Customer Experience Team
Ashley Kelly is a trusted partner!
Ashley Kelly is a great partner for helping to staff ServiceNow resources. She is super responsive, great to work with and always sends highly qualified candidates that are targeted towards our needs. I highly recommend going to Ashley for all of your ServiceNow staffing needs.
April 23, 2024
Reply from Nelson Frank
Hi David,
Wow, an amazing review for Ashley, thank you! We're thrilled to hear that you found her to be great to work with as well as being super responsive. Thank you for recommending our services and we look forward to working with you again soon.
The Customer Experience Team
Wrong assignment
No pressure
Found me a job that wasn’t listed
Listened to particular requests such as what I’d like my job to be
Kind person and available
Edit 04/04/2024
——-
Finally after starting in my new role I found out that the job promised is very far from what I’ve been told. I was supposed to be an Ai specialist and a custom ServiceNow core and angularjs specialist among other things like doing integrations, I end up as an ITSM implementer. It’s a good place but the job is not what I expected at all. I have to do extra work at night to do trainings for that job that interest me less than what I was told I’d do.
Edit 04/17/2024
I’m raising my rating from one to three stars for that reason as I see the efforts deployed to correct the situation
March 8, 2024
Reply from Nelson Frank
Hi Jean-François,
It's great to hear that you found your consultant to be kind and available and that they were able to find a role for you after listening to your requests. Thank you for your 5-star review.
The Customer Experience Team
UPDATE: HI Jean-François,
We are sorry to hear that you have found your new role to not be what you expected.
Please know that we take all feedback seriously and have passed this information on to senior management, who will be investigating this further.
If you would like to pass on any more information, please don't hesitate to contact us at customerexperience@frankgroup.com. Thank you.
The Customer Experience Team
Working with Nelson Frank is a great experience
Best recruitment I have been a part of. The two individuals I worked were fantastic and were always positive and attentive to any questions I had. Would highly recommend Nelson Frank.
November 16, 2023
Reply from Nelson Frank
Hi Cameron,
We're delighted to hear that you found the team to be fantastic as well as being positive and attentive to any questions you may have had. Thank you for recommending our services.
The Customer Experience Team
Dino was awesome
Dino was awesome! Managed the whole engagement while I was based in a different time zone, he understood my skill set and got the process done super quick.
October 19, 2023
Reply from Nelson Frank
Hi Daniel,
Here at Nelson Frank, it is very important to us that we work hard for our candidates to find them the best possible work, so your comments mean a lot to us.
The Customer Experience Team
Excellent Partner
Josh is an excellent partner. I appreciate his ability to meet the needs presented to him. He acts as a partner not a pushy salesman.
October 12, 2023
Reply from Nelson Frank
Hi Robert,
We're delighted to hear that you find Josh to be an excellent partner and his ability to meet the needs presented to him. We look forward to working with you again soon.
The Customer Experience Team
Reply from Nelson Frank
Hi Mika,
Thank you for your 5-star review. It's wonderful to hear that you find us to be proactive in the partnership. We looking forward to working with you again.
The Customer Experience Team
Great at answering all questions and…
Great at answering all questions and getting me a market salary!
July 15, 2023
Reply from Nelson Frank
Hi Isaiah,
We're delighted to hear that the team was able to answer any questions you may have had and were able to help with your salary requirements. Thank you for the 5-star review.
The Customer Experience Team
Experienced recruitment advisors
I have worked with Anthony Woods and Josh Davidson. Both were able to place me with companies that offered employment opportunities that fit me as a person. I also thoroughly enjoyed the interviewing process, and definitely recommended them as advisors for your next career seeking adventure.
April 7, 2023
Unprompted review
Reply from Nelson Frank
Hi Christopher,
Here at Nelson Frank, it is very important to us that we work hard for our candidates to find them the best possible work, so your comments mean a lot to us. Thank you for recommending our services.
The Customer Experience Team
Great experience!
This was a great experience where I felt valued and my goals were understood and reflected throughout the recruitment process. Very appreciative of the attention and dedication from the team to assist me in my job pursuit.
October 10, 2022
Unprompted review
Reply from Nelson Frank
Hi Austin,
It's wonderful to hear that you felt valued by the team and they understood your goals throughout the process. Thank you for your 5-star review.
The Customer Experience Team
Reply from Nelson Frank
Hi Raffael,
Thank you for your 5-star review. We're pleased to hear that you found the team to be transparent as well as the process to be simple and direct.
The Customer Experience Team
It was an incredible experience working…
It was an incredible experience working with Nelson Frank! Special thanks to Ben Austin for his tremendous support and guidance all the way!! He was a go to man throughout!! I would highly recommend Nelson Frank to all candidates who are seeking opportunities within Nordics!!
March 23, 2023
Reply from Nelson Frank
Hi Sandip,
It's exciting to hear that you had an incredible experience with Ben and he offered tremendous support and guidance throughout the process. Thank you for recommending our services.
The Customer Experience Team
Great and supportive recruitment team
Garret and Tim was a great pleasure to work with.
March 14, 2023
Reply from Nelson Frank
Hi Rumeli,
We're excited to hear that you found Garret and Tim a pleasure to work with. Thank you for your 5-star review.
The Customer Experience Team
The continual updates from NF made my…
The continual updates from NF made my experience great. The NF team was very proactive with their communications.
March 7, 2023
Reply from Nelson Frank
Hi Victor,
Thank you for your 5-star review. It's wonderful to hear you found your experience to be great.
The Customer Experience Team
Spark Tabor was great to work with
Spark Tabor was great to work with, not pushy at all, but found me a fantastic opportunity! I'd reach out to Spark again if I need to.
March 2, 2023
Reply from Nelson Frank
Hi Julie,
We're happy to hear that you found the team to be helpful and were able to find you a fantastic opportunity.
The Customer Experience Team
Ben did a fantastic job find the right…
Ben did a fantastic job find the right company for me
February 14, 2023
Reply from Nelson Frank
Hi,
It's great to hear that you think Ben did a fantastic job finding the right company for you. We wish you the best of luck in your new role.
The Customer Experience Team
Great agency to work with..
Great agency to work with... patient with all my inquiries and negotiated fiercely on my behalf, securing a 22% increase to the original offer.
February 10, 2023
Reply from Nelson Frank
Hi Daniel,
Thank you for your 5-star review. We're thrilled to hear that you find the team great to work with and they were able to secure an increased offer for you.
The Customer Experience Team
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