Nelsons logo
Visit website

Nelsons Reviews 488

•
TrustScore 4.5 out of 5

4.6

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and efficient service, highlighting the ease of ordering and the prompt, secure delivery of items. Many appreciate the quality of the products, noting their effectiveness and the careful packaging that ensures they arrive intact. However, some customers also noted issues with the delivery service, citing instances where parcels were left in insecure locations or experienced significant delays. A few people mentioned receiving products with shorter shelf lives than expected or encountering difficulties with international shipping and customs clearance.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Product

Consumers generally express satisfaction with the products, often highlighting their effectiveness and... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the great,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue which they resolved quicky. The products are excellent. I genuinely feel like they balance my moods. I get a prescription from a kinesiologist to ensure I'm taking the right drops in th... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery and everything arrived in good order for the Bach Flower Remedies. I couldn't find the homeopathic section, however. Do you still sell these remedies?

Company replied

Rated 5 out of 5 stars

Excellent customer service - very nice. Quick dispatch and shipping. A friend is bringing me the product so yet to comment on that but looks wonderful and looking forward to receiving! Thank you!

Rated 5 out of 5 stars

Ordered products Friday needed urgently for a friend in need is a friend indeed . Arrived early Saturday morning amazing huge blessings and gratitude 💓🙏💓

Company replied

Company details

About Nelsons

Written by the company

Over 165 Years of Trusted Care

At Nelsons, we’re proud of our 165-year heritage in natural healthcare — built on trust, quality, and care for the people we help. Founded in the UK in 1860 by a young pharmacist, Nelsons has always been dedicated to showing how natural remedies and therapies can support happy, healthy lives.

Today, we continue that legacy through our family of wellbeing brands — including RESCUE®, Bach™ Original Flower Remedies, Spatone®, Teetha®, and Arnicare® — each created to support modern-day wellness and natural health.

Nelsons is the home of Nelsons Pharmacy, where our commitment to trusted healthcare advice, quality pharmacy services, and customer care continues. Whether online at Nelsons.com or in person in London, we remain dedicated to inspiring generations to live healthier, happier lives.

Thank you for sharing your experiences — your feedback helps us continue our journey of care, quality, and wellbeing.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look