Neo Energy Reviews 

KEEP AWAY, AVOID THEM LIKE THE PLAGUE! THEY ARE THE WORST ENERGY COMPANY ON THE PLANET!!! They are nothing but a bunch of cowboy operators.

In September 2021, they offered my 92 year old Mother a fixed tarrif they called 4.2, which replaced her varable 4.1 tarrif. We confirmed we would like to switch by email as directed. We heard nothing. After a never ending number of follow up emails, still no reply. Then came the phone calls. Always the same woman replied "a person would call back". Complete liars!!! Nobody returned calls whatsoever. The only communication from them were bills demanding money with figures just plucked from nowhere with no details of how they justified them! FURTHERMORE, BILLS SUBMITTED WERE ON THE OLD 4.1 EXPENSIVE TARRIF PLUS MY MOTHER'S ADDRESS WAS SOMEONE'S ELSE!!!!

I opened a case with the Energy Ombudsman who found in my Mother's favour which compelled Neo Energy to put matters right and impliment their findings within 6 weeks however, they did not bother to do so!!! After chasing the Ombudsman with many more phone calls & emails, we are still waiting for a satisfactory outcome. After 8 months of waiting, this highly questionable company finally sent bills which contain concocted figures and bare no relation to the first submitted during the Ombudsman's investigation. ..........And so it goes on. I informed Ofgem who gave an unsatisfactory reply. I then contacted my Member of Parliament who has been working very hard trying to resolve the matter and we are now awaiting response from the Energy Minister. These cowboys should not be permitted an operating licence for such dishonist, sub zero customer service. All they are interested in is greedly demanding money and treating customers like riff-raff. STAY AWAY FROM THEM!!!!!!

My case is with the Energy Ombudsman. They were advised by NEO that they had supplied the information requested. One slight problem - it was for an entirely different customer. My name is quoted but the address is incorrect and so is the account number. They have even awarded my ex-gratia payment to this incorrect account. The level of incompetence of the staff is staggering. Obviously the owner of the company just doesn't care about customer service.

Out of the blue call in June last year from their sales team offering me a cheap tariff for dual fuel. I agreed to the switch and heard nothing more. Chased in July 2021 to confirm both services had transferred and was told only my electricity had but they’d look into it and come back to me. I ended up having to pay for dual fuel with both Neo and my previous provider which nearly doubled my payments. I called and left 5-8 messages for call backs, sent numerous emails asking for an update and nothing, logged 5 complaints. I then cancelled my DD and moved back to my original supplier. Neo now owe me money but over the weekend I have been billed £800 to cover the dates I moved to my current supplier despite it being detailed in the industry database. I’ve tried calling again and emailing and zero response. I’ve now logged a case with the ombudsman. Awful company! Don’t be fooled by the low cost…it really does mean awful service! Absolute cowboys.

A truly shocking company
They have failed to respond to any of my communications during the past 2 months (over a dozen in total)
I have submitted a formal complaint to the Ombudsman
How can this company still be allowed to trade?

Well over the weekend I actually received a complete bill from Neo from someone called Julie Hanson and dammit it is a correct bill, even includes the £75 award that Ofgem gave for poor service and no communication. So perhaps they are slowly getting their act together.

Absolutely the worse company ever!!! Do not use, do not switch, run for the hills!!! We would give them a minus or zero if it was possible. Known problems, unable to make contact, email them as instructed but no reply, try to call AGAIN with over a 2 hour hold time....eventually gave up and emailed again with no reply. All we want is to see consistency in our invoices, and show payments made. Invoices don't show meter readings, amounts owed are made up, and definitely DO NOT add up. Please see other bad reviews as they are very accurate. Please, please, please stay away from this company!!! Sorry Ofgem but here comes another complaint about this cowboy outfit of an energy company

We have been repeatedly requesting a bill based on actual meter readings for months. We cancelled our DDR last year but still they don’t respond. Now we have received a settlement offer. Badly worded - all the hallmarks of a scam yet bank details shown ARE their account. Presume they’re just about to go under but as the settlement figure to clear indebtedness up to 30/4/22 is under a third of what I calculate we should owe I’m thinking I should pay it. Any thoughts anyone ?!

To others who have placed similar reviews, yes I received a 'settlement' offer yesterday for amounts they have double billed me since October 2021. The amount they say I owe comes to over £1000. I echo the sentiments of others about this company and wish I'd stuck with Eon. Stress, worry and not to mention time out of my day to try and deal with the mess that Neo has created and now threatening me with legal action over. I shall try the 'helpline' but not holding out much hope. I shall then send evidence of payments I've made, but again I'm not expecting anything after previous attempts to contact them. Since they never supply itemised bills I suspect they'd find it difficult anyway to justify any 'recovery' other than they sent a random bill.

Billed and took the same payment twice a month for 4 months, and took 6 months to rectify their mistake and refund me the extra they'd taken.
They never called me back despite me calling several times a week.
I ended up having to get my bank to reverse the extra transactions. Then they called me immediately
Their customer service is an absolute joke.
Avoid at all costs

I have received an email containing a settlement figure from Neo Energy. I am in dispute with them regarding their billing and continued failure to provide exact figures for usage and charges.

Has anyone else had the same offer?

This company should be prosecuted for there actions unlawful billing to people that have never been a customer to them never had a account nor have they ever supplied my property WITH THERE SERVICES invoiced me £861 today and no explanation BECAUSE you can't get in touch.. I will be sending you and invoice for mental health issues after this morning. This company is not worthy of a good review just a heads up for people who want to switch to theM STAY WELL AWAY!!!!

ZERO stars. Received a bill today for over £1400 and I am not even with them! No answer to emails and no one picking up the phone. Avoid Avoid Avoid.

Worst company ever,no stars!!!
Just got a statement over 1600£,shocking especially because they are not my energy supplier. I have joined Scotish Power over them last year.
No customer service available ,awful.

Would have given them no stars if I could don't even deserve 1,Changed over to this company last May,worse thing I have ever done, they have never sent me any statements of usage all I get are invoices ,have tried phoning ,e-mails also live chat, was supposed to be Priority to get things sorted,still waiting now this morning saying I owe them £1357.10 fo this year, I have paid all invoices up till now, paid by bank transfer, and like others ,address is still wrong despite telling them numerous times, really don't know what to do, also I don't know how this company still in business

Worse company I have ever dealt with.
Left them in Sep 21 and moved to BG who I pay every month. However I still receive monthly bills from NEO. I spoke to a lady who said they are having issues back last year and they would sort it. Since then I constantly get bills from them. I must have emailed 20 times explaining that I am not a customer of theirs but I have not got a single response. Today I have woke up to another bill this time for £800 telling me it will go to credit agency if I do not pay.
I will be reporting them to the ombudsman.

This is quite possibly the worse company I have ever had to deal with. They send endless incorrect bills when you contact thier so called customer service they cannot access your account and inform you the correct team will respond in the 7 months I have been trying for a response I have yet to receive one not only via phone but by email. I have lodged a formal complaint and am in contact with the ombudsman to help resolve the situation. Avoid at all costs.

Signed up to neo, the realised within an hour I didn't want to go with them after reading their reviews. I instantly cancelled it and went with another supplier. Kept getting emails from them advising to set up a direct debit. Rang them and they said they had received my cancellation request. But still got emails, I got the odd reply saying to ignore these. Now a year on I've got a bill saying I owe 840 out of the blue and if I don't pay it by the 1st June they will contact debt departments. I will be fuming if this affects my credit score. I've emailed them but don't hold out much luck on getting a reply

This company is a joke, I left them in September 2021 but still get monthly bill. I have phoned but never get connected, emails never get a reply.
My account was in credit when I left, the latest email advising me to pay over £52 per month than the company I switched to.
Joke simply a joke.

I just dont pay my bills and they say nothing. Imagine how bad the company is.

Like most of the people here, their billing and communications is shocking. I have tried contacting them countless time to no avail. I raised an ombudsman complaint and got a response from Neo to the effect they had answered my queries and had told the ombudsman to close the complaint when nothing has been sorted out. AVOID, if you are having the same problems raise an Ombudsman complaint which can be done online.UPDATE They finally sorted out my billing issues but unfortunately sent a direct debit link that doesn't work, I have asked them to send a new link but have had no reply. If you use this lot email them meter readings every month to provide ample information to bill correctly. FYI -They don't have the technical infrastructure to read smart meters remotely.