Neo Energy Reviews 

Appalling if I could leave a zero star review I would
Pay monthly direct debit and been issued a bill with no explanation haven't paid this bill as I pay by direct debit the sole purpose of this being you don’t have a bill and it’s easier to budget .
Emailed about ten times no response called them all you get is someone saying they’ll arrange a call back nobody ever calls you back . Since then I’ve had another bill for an extra £20 called back again still no response
I was previously with octopus who were great, switched to neo as prices were cheaper BIG MISTAKE AVOID AVOID AVOID !!

Worst customer service of any company I have ever dealt with. After sending me a ‘revised’ bill due to the price increases, and in their own email stating if currently paying by direct debit, it was safe to ignore the request to set up a new direct debit, they then sent me an email stating ‘Uuups looks like you’ve missed a payment’, so I’ve spent the past 2 months trying to resolve. Annoyingly, I paid the follow up email stating I’d missed the payment, and was assured by someone my existing DD would be corrected for next month, but they then took the old debit amount out too!
I’ve cancelled my DD as they’ve not called me back after over 3 weeks of chasing them. And I’m going to call my credit card company to claim back the bill I paid. I’ve had no statements, just invoices without and readings mentioned, so I’m going to see how long it takes them to call me now they’re getting no money from me!

I've given them 5 stars, but probably not for reasons they appreciate. For their business ops its not even a 1 star.

I joined in August 2020 because they were by far the cheapest for a 'pay on receipt of bill' non direct debit tariff.

After joining it went quiet. In November I then received what they call a bill with no information on my meter numbers, readings etc etc and asking me to set up a direct debit. I had not had a request for readings,

I ignored this as I'm on a non DD tariff. I then heard absolutely nothing for months. Then I had another piece of paper pretending to be a bill, no readings etc, amount the same as the first bill asking to set up a DD. Quickly realising they were a bunch of jokers I ignored it.

In August 2021 I received a notification of increase in prices. I then decided to make the change to another provider, but knowing I had paid absolutely nothing to Neo for a year I didn't expect it to go through as I had a debt of a whole year of energy useage (I had kept my own records when I realised they were useless).

To my surprise the move went through, no questions asked and my new account is open an operating correctly and the new company are registered in the central database as my provider.

I then received a 'sorry you are leaving' email from Neo.

A few weeks later I receive a bill from Neo with some meter reads info. It is for an amount quite close to my calculations so I assume its my final bill.

As a bunch of jokers I am now ignoring for fun and did so again. Nothing more heard.

Imagine my surprise when just this week I receive another monthly bill from Neo for October 2021 with no readings asking me to set up a direct debit!

I've emailed them asking why they are billing someone who isn't a customer. I don't expect a reply.

So my 5 stars is for them not billing me for over a year. I'm hoping they go bust as they are a complete basket case of a company, but obviously subject to no scrutiny by any regulators.

Shocking cutstomer service!

I am owed over £500 by Neo Energy who have been overcharging me since I became their customer early in 2021. Their customer servie is non-existant. CCalled 12 times and have always been told "We can't access your account in my team I'll pass your details onto the accounts/billing team" Of course not once has any one ever followed up my call with a response. Still awaiting an email response as well. I'd avoid Neo Energy like the plague. I know as soon as I have my money back I'll be leaving!

They took direct debits for 438.92, in addition they sent me bills in which didn't outline any usage amounts. They wanted £345.06 pounds more through estimated bills they sent via email; I was only with them for under a month as they put up their prices. I got my bank to do a direct debit indemnity claim to get my money back, and have requested a proper bill more than once without responces. I talked to a manager who said they were fixing their errors but when I got off the phone I received nothing. Really bad company. I want to pay what is owed to them, but dont have a finalised bill only an estimated one with no information of unit costs or account numbers. It feels like a scam company !

I wouldn't even give this Company 1 star. Not with them, keep sending me an invoice, I am not paying it. Many phone calls and goodness knows how many e mails, nobody ever gets back to you, my advice keep well clear.

Want to amend your Direct Debit? Nope. You call but they can't put you through to the department to do that. Say they'll call you back but never do. About 12 emails all unanswered.

NEVER had a bill from them, which may be a blessing as if they don't issue one in 12 months they can't pursue you for additional payment.

I tried to switch to Neo energy in April, the switch didnt happen, but bills did. They then rescheduled the switch for June, this happened for electricity, but not my gas. Months of calls to customer service were politely answered but no call was every received from back office.

I eventually gave up and tried to go back to my old supplier, but they, and several others couldnt take me due to my 'split' supply. They tried, but failed.

I eventually switched in September, but Neo keep sending me bills and chasing for payment - they call for that! Depsite not being my supplier.

They also owe me £350 for the gas they didnt supply and in all this time have NEVER sent me a statement or bill.

No bills or energy usage sent despite numerous requests and assurances that my requests have been passed on to the billing department.
I have to try and work out my usage and send payments I think appropriate. I have submitted meter readings by phone every month since February when I joined Neo, but have only ever had one bill for energy which was the first month I joined.
The communication is non existent! I don’t know what else I can do as no one ever contacts me.
I had an e mail telling me of price increases from 1st October and options available. I e mailed asking to be put on the 2 year fixed rate, but have had no confirmation or acknowledgement of this.
Neo is an awful company to deal with.

Wow what can I say - stay away from Neo Energy they don’t respond to e-mails they don’t respond to phone calls they have a online chat that seems to say the right things but no actions are followed up on I’ve even e-mailed them to say I’ve canceled the DD after they simply take money when ever they want. thinking I know that will surely get a response …. How wrong I could be they simply send an invoice which makes no sense I’ve requested a Bill which I would hope show my usage no joy yet. If I can give the person reading this any advise do not give neo energy your business as they have zero respect for their customers by far the worst company I’ve ever come across you would be better off staying with the higher priced energy companies at least they respond to their customers I look forward to the day this company goes under

Although the call centre is helpful - if there is a problem, nothing happens. I tried to reset my monthly DD many times, finally choosing to leave them. They owe me a lot of money and do not seem to respond after the call centre takes a message. Terrible service.

I ended my contract on 25th September 2021 and fortunately cancelled my Direct Debit mandate. Neo Energy have failed to give me a final settlement invoice despite repeated requests. They keep sending me invoices even though I have left. They don't call back or answer emails. I calculate they owe me in excess of £280. On-line chats end with promises that someone will call me but they don't.

Very bad customer service and no reply to emails or phones. Just say someone will give you ring. Its been many weeks no one contacted me and keep asking more and more money each month. I appeal to energy minister to please shutdown this company which is just a scam. Anyone in this country have courage to do so?

Appaling company with Zero customer focus, they literally send you invlices without any back up my advice cancel the Direct debit with them and then they may contact you although this i did a month ago and they still do not call you back just keep sending the same invoice. Gone to ombudsmen to resolve all i want to do is pay the correct Direct Debit as they failed to switch both Gas and electric as requested in August. Total Sham even the CEO Russell Alton fails to respond indemic lack of customer focus. AVOID AT ALL COST

My bills have also doubled in the last two months, with no explanation, coupled with the fact that there is no facility to check usage and accounts online nor on paper statements. I have been trying to sort this out in the past two weeks, and i just keep getting more bills. I am scared to cancel my Direct Debit and be cut off, so will be looking into switching provider today.

Most pathetic company I have ever dealt with. I am a domestic customer, having switched to NEO Energy for just over a month, I received no bills and the arranged DD was not taken out on agreed date, I queried this with them only to be told I owed them just over £1699.00! I asked them to confirm meter reads but operator insisted the outstanding balance was payable immediately, I reminded the operated that I was just wanting to pay MY bill and not purchase the company itself. Needless to say, the matter wasn’t resolved so I advised I would call back another day.
Called back again, it’s quite easy to get through to the operators, spoke to a chap called Stan, who was helpful and understanding, he agreed the amount being asked for was diabolical and he took the time to collate all the meter reads again. He advised that it would take 14 days to resolved, however, yesterday I received an invoice for £18,018.59!
Repeated attempts to get a bill from them has proven to be futile.

Shocking customer service. Still fighting for my meter to be fixed customer services have stopped returning my calls and answering emails ongoing problem since August. Even complaints procedures not followed. Customer service team say they will look into matters and don't. I Feel a lot of information is incorrect. As for billing still havnt been put onto fixed tariff as assured I would be and bills rising month on month without using my readings and only using estimates. My bills have doubled in 2 months and no itemised bill just invoice. Absolutly terrible service and company. Please be aware!

I found Chad very helpful, in fact the most helpful person in what I would call a poorly customer service.

Very poor customer service. Have sent emails and no response. Cannot phone the company as number fails.
Took three withdrawals on the one day, which I retrieved via the bank.
Have stopped direct debit but even that has not been a spur for the company contacting me.I have no idea what my balance is.
Steer clear.

Switched to Neo but they only managed to switch one of my accounts, been trying to get pushed back to original supplier but to no avail. received overdue bill reminder for gas but i am in credit. never had a statement after 6 months. no response from them - trying to get resolution via ombudsman.