Neo Energy Reviews 

Well I just can't get Neo to stop sending me invoices even though they know I am not a customer .I've sent emails phoned up customer services who I swear don't know what day of the week it is let alone sort out any problems, it turns out they are just a poor answering machine where the message gets lost. I have sent endless emails and in return had one return call but they still have not removed me as a customer if you love me that much please show it by letting me go and move on to your next partner.

0 stars.. Switched in March 21, will be leaving NEO 26 Sept.
In that 6 month period I have had 1 invoice which I suspect was generated after I had complained to Ofgem. As others have said phone calls are a waste of time, a message will be passed to the back office as the person answering doesn't have access to the systems. Numerous emails acknowledged and occasionally a reply but no progress. Weirdly sent meter readings and was charged extra payment over and above direct debit, then 2 months later sent readings and I was in credit by the equivalent of 2 months payments, not logical. As they hadn't, as my new company, sent meter readings to my old one I was left with estimated bills which were excessive. I went through their complaints process to no avail so complained to Ofgem, which upheld the complaint last week. Now waiting for NEO to comply with that decision.
For anyone thinking of joining Neo they are not taking on any new customers. Are they one of the 4 who have approached major companies to help them?
Avoid at all costs, I've now switched to a 'named' suppler which costs more.
I can confirm my experience with this company mirrors the 1 star reviews posted on here.
Go through the NEO complaints process and if no joy go to Ofgem, which worked for me

UPDATE
They are now billing me from 1 Oct which would have been the date of my new contract, and are wanting £194 tomorrow. They ceased to be my supplier on 26 Sept, so obviously I won't be paying. I submitted meter readings on 8 Sept which they acknowledged 3 WEEKS later. The saga continues

Been trying to contact them since early august . Emails and messenger which they appear to favour . Phone calls it’s like they have gone bust and disappeared . They are linked to Euston energy and one in Newcastle they all seem extremely dodgy to say the least . Getting ready to move to .
I don’t think I’ve ever used anyone so bad . .
Owned by a German called Oliver who again is uncontactable .

At last I think I have an operator who knows what he is talking about and should be able to resolve my problems.

I spoke to a very customer focused man yesterday 8September. His first name began with an L.
I have today spoken to Chad and he was helpful too.
I am so happy with the service you are providing to me
Susan Ward

Chad was most helpful in resolving my issues.

After many, many attempts to contact someone at Neo-Energy, My call with CHAD today was really constructive, he was very pleasant and very helpful.
I hope he continues to look into my query and we can come to a very amicable conclusion.

Having encountered a number of difficulties during my switch over to neo energy, Chad was extremely helpful in getting to the bottom of things and rectifying the issues. In addition he was extremely warm,polite and courteous in his manner, despite me being a disgruntled customer.

Switched to Neo in April 21. Initial email & switch went fine. I gave them the initial reading, settled the bill from the previous supplier. I have since given them readings every month & despite asking for a bill have never received any, not one. Payment was going out by direct debit & credit was building up so DD cancelled. I've now given them 6 readings & the next will be the last as they have advised a substantial increase in rates as from 01/10/21. I'm now in the process of switching away & will see if I ever get an actual bill. I have tried to raise a complaint with them but they haven't replied to that email either. I've tried the chat service, nice person on the line, promised action & call back but never received any call. I've tried phoning their front of house number, again staff pleasant, promise call back as they can't interrogate their back office system. Guess what, no calls ever received. I did get one email recently saying that they'd applied a reading to my account but again no bill ever received.

Do not use this company shocking service changed to them in April took payments out for months but getting gas and elec off old supplier still rang emailed live chat still wait g someone to ring me and get my money back from them

56% increase in gas tariff from 1 Oct.

This is a variable rate, so should not be exposed to this level of consumer abuse.

I have only been with them 4 months.
Disgusted.

Also, no online portal. Not even a basic one to submit readings or view bills. This is from the 1970s avoid.

Appalling customer service - premium rate phone number; don't reply to emails or voicemails; bill to estimated reads rather than actuals; no online facility.

Very cheap prices so probably won't be around for long

After signing up to NEO energy I read the reviews and was worried I had made a bad decision.

Well here we are several weeks later and the switch went really smoothly. Thus far my experience has been positive and I did speak to customer services and found them very helpful.

I also switched my neighbours who are in their 80's at the same time. Their switch also went smoothly. They had never moved energy suppliers so the switch will save them a massive £700 a year.

NEO have very competitive prices and I felt it important to leave some positive feedback. Therefore if you are considering switching I would suggest you have nothing to lose in giving NEO a try.

Ispoke for 20 minutes with Chad he seemed to agree with me about my problems with Neo Energy made loads of promises lets see if he keeps his word Because so far I have found Neo customer services full of promises but deliver nothing its their last chance or i will be switching supplier ASAP

I wouldn't even rate one star. The customer service no hasn't worked for the last 2 months I have tried to call. The help desk only take messages, promising call backs, not one call back. Newly changed electric supply in July, overcharged on monthly payment 2 days after switch over, emailed and was advised it would be credited only to find grossly overcharged again in August with no sign of any credit. Cancelled by emailthe electric supply and now have had no acknowledgement of the cancellation or even of the credits owed. Would advise DO NOT USE this Company.

Thank you Chad for your customer service you was brilliant and keep up
To it I appreciate you returning my call it took 5 days for some one to get back to me I look forward to receiving your excellent customer service

I have for over 8 weeks tried to obtain a receipt for money paid in June to no avail Numerous phone calls and promises to be phoned back and E-Mails sent but no response.I refuse to pay any more money until it is received.Thank goodness i never set up a Direct Debit.Worst company i ever dealt with.Keep well away.

I tried to switch to Neo energy as they were the cheapest on the market, gave over all info including bank details and... nothing.

I assume they didn't want my business, because I didn't get a single email for about 3 weeks, when they finally said they have setup my direct debit.

The thing is, when you switch supplier, the new one is supposed to inform the old, who can object if you have debt with them, and send out the obligitory 'we're sorry to see you go' email. However none of this happened with Neo. They didn't inform my current supplier, who I actually resigned up for another year because they were the next cheapest. Neo just attempted to double charge me.

I sent numerous emails saying I don't want to be their customer, I never even signed a confirmation contract, but they are still pressing ahead with automatic emails, but responding to none of the replies.

Hopefully this review will put people off. If everything switched fine, then I wouldn't have found out about the complete lack of customer service and been locked in for a year, so at least there is that saving grace. But for now, avoid.

This shambles of a “company” should be shut down!!!! Official complaint is now with the ombudsman!!! Owe me money and NEVER get back to your just fobbed off for the last 3 months, I literally have no words - AVOID

They need to be shut down!!!

Avoid at all costs. We switched provider. They then charged us twice when there should be no charge. We notified them. They said they would contact us by a certain date with a resolution. They did not and have just double charged us again and not responding to new communication. We are effectively paying 3 energy bills. About to go to bank to charge back. System obviously highly floored and customer service is even worse. You have been warned!