Neo Direct Reviews 

Absolutely disgusting service! Ordered my son a gaming chair on the 21st November, delivery date set for 25th-26th, no chair! But Tesco marked order as DELIVERED when it has not been! DPD haven’t even received the order yet! NEO direct have since removed a working number that I’ve called them on, so no one can contact them, Tesco confirmed this! I’ve messaged them on Facebook, they read my message and ignored it! Don’t bother ordering from them through Tesco Marketplace, you won’t get your items!

Item still hasnt arrived, never answer phone email contact is vague they clearly dont listen to problem.
Ordered via Tesco market place.
Am now trying to get a refund.
Should have read reviews before ordering would have bought elsewhere.

Very late delivery, no tracking information, no replies to multiple attempts to contact them (via on line forms, emails, answer phone messages left). Item was promised with next day delivery - 6 days later it hadn't arrived, so I made a 2.5 hour round trip to a shop. I am now trying to summon some energy for a refund. I am not expecting it to go well...... if i can even contact anyone (even a bot answering a message would be a start).

My wreath was absolutely beautiful and delivered quickly.

Item was ordered via Amazon. It said next day delivery but still waiting for the item a wee later. Neo Direct kept saying it was due to DPD Black Friday backlog (really?!) yet couldn’t provide proof it had been dispatched. No further communication from Neo despite several attempts. Lots of Amazon reviews saying same thing DO NOT ORDER FROM THIS COMPANY

I asked to have the TSA Lock instructions to change the numbers. Apparently, that's not possible on the suitcases. I was told i have been sent a replacement, but the tracking they have provided shows no progress on where the parcel is. I have been trying to contact you for a few days now with no response. I am left without suitcases and money wasted.

I ordered a xmas tree from this online Company. The tree was not as described, very poor quality, would not stand erect and emitted an odour. I have sent 2 x emails to this company requesting a return. No answer. I have whatsapped them via the DBZ marketplace. Again no teply. My next stop is trading standards. I will not give up. Neo Direct, answer my email. Honour your obligation under the legal online obligations of retail. Do the decent thing and answer me.

I cannot give any feedback on the person who delivered my parcel, because I had to go out. When I returned home.it was there in the chosen place. I found it very easy to order my goods.And was kept well informed 0n when it would be delivere I would recmend this company to anyone

APPALLING SERVICE BY NEO DIRECT. PLEASE FIX PROBLEM: CANCEL ORDER, REFUND ME, AND COMPENSATED ME FOR MASSIVE WASTE OF TIME.
MY Order Number 5401-2388-90 was supposed to arrive Wednesday 12 November before 1 pm, and I paid £3.99 for next-day delivery. I took the day off work, unpaid, and waited home all day. Suitcases for planned holiday did not arrive. I phoned Tesco Marketplace Customer Service. Jack said that he would request the suitcases be cancelled, because they would arrive too late, and that he would ensure this was done and I would get a refund. I asked what would happen if the items arrived after I had gone on holiday. He said that the items would not be left at my house, even though I thought I had specified a safe place. I phoned Neo Direct. The woman who answered the phone said she could find no tracking details of the order and that, if I wanted to cancel and get a refund, I would have to phone Tesco Marketplace. But Tesco Marketplace told me that I had to speak to Neo Direct, a “trusted partner”. Late on Wednesday, I got an email from Neo Direct saying that the suitcases would be delivered on Thursday. I waited at home again. Again, they did not arrive. On Friday, I got an email from Neo Direct giving me a one-hour slot for delivery that day and that the suitcases would be left in my designated safe place. So I unticked safe place. There was no option to cancel the order. The only option I had was to change the delivery date, the latest date offered being 21 November. So I did that, to give myself maximum time to get the order cancelled by Tesco Marketplace in conjunction with Neo Direct. I tried to phone, but Customer Service did not answer. Then it closed. I SHALL COPY THIS MESSAGE TO TESCO DIRECT AND ALSO TRUSTPILOT. IF COMPANIES LIKE NEO DIRECT TREAT THEIR CUSTOMERS WITH CONTEMPT LIKE THIS, WE SHALL CEASE BEING CUSTOMERS. PLEASE CANCEL THE ORDER. REFUND ME IN FULL, INCLUDING THE SPECIAL NEXT-DAY DELIVERY FEE, AND COMPENSATE ME FOR THE WASTE OF TIME AND INCONVENIENCE.

Just an all round awful experience. Ordered some shelving which arrived badly packaged, damaged and poor quality. The returns process was a shambles, Evri kept lying and said they'd tried to collect (when they hadn't) and eventually just ignored all my messages. The second courier wouldn't collect so had to lug a really heavy package to the post office. All throughout, Neodirect didn't seem to care at all, really poor customer service. Got my refund eventually but needless to say I'll never use this lot again!

Reliable. On time delivery also Thankyou. Also kept me updated regularly

Received damaged item and was offered a partial refund as long as I kept the damaged item. I agreed to this as the process in contacting customer service took ages as you have to wait days for each response. Still waiting for refund despite ordering items on 17 Sep.

Great festival cart at a fantastic price and fast delivery.

I had a great experience with Neodirect I am very happy with my purchase the whole process was very smooth. The product was delivered quickly I am very happy with my product and Neodirect. ☺️

Great
The company is doing well
I received my stuff within stipulated time.
No hassle

I recently purchased some suitcases through Tesco market place. Upon arrival there was a very small issue with my order I contacted the company had a response the same day and they rectified this by sending a replacement. Delivery was excellent came next day. I would order from this company again

The festival cart is smooth running and seems good quality. Standard underbed storage boxes fitted it, which made it useful for moving into uni halls.
No instructions in the box and Customer service useless when asked about construction but found a helpful you tuber!

Ordered a walk pad and was initially impressed with the ease of process and speed of delivery - under 48hrs.

However that’s where the positives end.

When delivered the pad was just left outside our front door, despite the fact both my wife and I were at home and the weather was very showery. The door wasn’t knocked, the bell wasn’t rang. Had my wife not randomly looked out the window 20 mins after the 10:03 timed delivery, the cardboard box would have been even more soggy than when we were eventually able to retrieve it.

I instantly filled out an online form to let them know we weren’t happy, but it failed to send. I then rang the number they gave for contact on several occasions, only for every call to divert to a foreign phone number, with a pre recorded American voice saying ‘no one is at their desk to take your call’.

I carefully read many TP reviews before using this company and did so because the vast majority were very positive, but this definitely hasn’t been our experience and I’d therefore urge caution before making the same mistake.

I ordered a festival buggy on 17th August 2025. I ordered it through Tesco marketplace. I received an email on 18/08/25 saying it had been dispatched. I still had not received my order a week later and on the tracking it stated that the delivery company were still waiting to receive the item. I got in touch with neo direct who said that it has been lost in post and would I like a refund or replacement. I replied and said I would like a refund as I bought another festival buggy from elsewhere. I then received an email back some time later saying that I would need to get in touch with Tesco marketplace and ask them to reopen the case which I did and again I heard nothing from neo. I emailed them yesterday and got a reply today saying they have not received a request from Tesco, I know they have as I was on the phone when she sent the request. They are now refusing to give me a refund and saying I will need to get a refund from Tesco. I suggest anyone thinking of buying something from here to avoid it at all costs. You won’t receive your item and won’t get a refund

The item is missing parts. Getting a return is like pulling teeth
Im about to claim the money back via bank as im not getting anywhere fast. Their system is flawed, every time you email it starts a new query so there is absolutely no follow through. Won't buy from them again.